Washington Lodge Nursing Home

The Avenue, Washington Village, Washington NE38 7LE
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9.6 88 Reviews
  • Washington Lodge Nursing Home, Washington
Welcome to Washington Lodge Care Home, nestled within the charming residential area of Washington Village. The purpose-built home offers a warm and inviting environment where residents receive high standards of compassionate and dignified care.

Washington Lodge specialises in providing 24-hour nursing dementia care for individuals living with dementia or related conditions, as well as nursing and residential care for older adults with diverse health needs. Each resident receives personalised care tailored to their unique needs and preferences. The qualified nursing teams work closely with residents and their families to create individualised care plans that reflect their strengths, interests, and physical and emotional abilities.

In addition to exceptional care services, the home is also proud to offer a range of enriching activities facilitated by the wonderful activities coordinator, who engages residents in activities five days a week. Residents also have the opportunity to enjoy visits from a hairdresser who comes once a week, as well as access to a chiropractor and dentist who visit the home as needed.

Furthermore, the home hosts weekly meetings with healthcare professionals from the local GP surgery, The Galleries Medical Practice, ensuring that residents receive comprehensive and coordinated care.

The talented chefs take pride in crafting delicious home-cooked meals using fresh, nutritious ingredients. They cater to diverse dietary and cultural needs, ensuring that every resident enjoys meals that suit their tastes and preferences.

The home's comfortable and well-equipped single rooms are wheelchair-friendly and feature amenities such as nurse call systems, sinks, and TV points, with some rooms offering picturesque views over the courtyard area. Residents can also relax in the choice of lounge areas, featuring specially designed furnishings for comfort and relaxation.

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Care Provided by Washington Lodge Nursing Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lyndsay Martin (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Washington Lodge Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £965 – £1,000
    • Self-Funded Residential Dementia Care £1,027 – £1,035
    • Self-Funded Nursing Care £1,250 – £1,300
    • Self-Funded Nursing Dementia Care £1,362 – £1,365
    • RESPITE Self-Funded Residential Care £965 – £1,000
    • RESPITE Self-Funded Residential Dementia Care £1,027 – £1,035
    • RESPITE Self-Funded Nursing Care £1,250 – £1,300
    • RESPITE Self-Funded Nursing Dementia Care £1,362 – £1,365

  • We do not charge a top up fee at washington lodge nursing home. We have nurses on site 24 hours a day.
    We do have hairdresser, podiatry and dentist who come to the home although this is paid separate to the weekly fees.
  • (these prices are only a guideline, please contact Washington Lodge Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Encourage visitors as often as possible to see their loved ones. Only ask to avoid meal times as these are protected for the residents. Times can be given for meals upon request.


  • Parking

  • On site parking is available.


Washington Lodge Nursing Home Reviews (88)

Total of 88, showing 1-20
9.6

Washington Lodge Nursing Home has a Review Score of 9.6 (9.636) out of 10, based on 47 reviews in the last 2 years. Over all time Washington Lodge Nursing Home has 88 reviews.

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Review from S G (Wife of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident in Washington Lodge for nearly eight years. He has been well cared for and looked after. All the staff are very friendly and caring and polite. And do a very good job in sometimes stressful situations. The food could sometimes be better but depends who is working in the
kitchen. I would recommend the home to anyone who is looking for a good care home.

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Review from E S (Daughter of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly and welcoming.
Observed staff with multiple residents and always showed care and compassion and extended that to family members.
The care home is always clean and the food is of good quality and substantial.
I have every confidence that my Fathers needs are being met.

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Review from J M (Sister of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our brother moved here in September after being in hospital and we could not be happier. Downstairs suits him so much being able to see outside and use his bike in the garden with the help of the fantastic staff.

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Review from F S (Sister of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has settled into Washington well. The improvement in mobility and his mental health has improved immensely.
We are welcomed by lovely staff and all of our questions are answered, any queries are addressed.
We are so grateful to all at Washington Lodge, they are all caring and excellent.

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Review from T H (Great-granddaughter of Resident) published on 30 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are fantastic and help out a lot. Numerous staff members have come in and cared for my grandma while we have visited her and have spoken about how lovely she is. Not only do they care for the residents but they have shown a lot of compassion for my family. I appreciate absolutely everything
they have done for my grandma and would recommend this home to everyone. Me and my family really truly appreciate everything that has been done and the care that has taken place while we couldn't be there to help her.

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Review from S H (Granddaughter of Resident) published on 30 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care from the staff has been exceptional for my grandma in the last 12 months, it's been a relief for the family to know she is in good hands. I'd like to thank them all.
The home has a social media page too where you can view their activities.

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Review from Terry B (Husband of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has settled into Washington Lodge but it was difficult for me to trust her care to other people. However I have been delighted with how all the care staff, nurses and managers look after her, deal with any issues that arise, and all that provides me with the peace of mind I needed. I'm genuinely
impressed with the compassion of the staff and their gentle kindness with the residents.

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Review from Caroline T (Daughter of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Washington Lodge has been such a warm, safe place for my mother. She was accepted after a really bad experience in a different home. She has got well and happy and they understand her dementia. The staff are really caring. Thank you.

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Review from K C (Wife of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home a pleasant place with a happy atmosphere. All the staff work doe the good of the residents. My husband is very happy and contented there and keeps saying how well he is looked after. I marvel at the patience and gentleness of the staff and the dignity with which the residents are treated.

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Review from Joyce H (Sister-in-law of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff have contributed to my sister-in-law's care in many ways - support, compassion and empathy. The carers' support has been excellent by going the extra mile of communication in sign language. Thank you.

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Review from Martin C (Son of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been at Washington Lodge for the past 3 years. I cannot speak highly enough about the care that they have received from the manager and team. Day and night we are absolutely confident that they are receiving the care and comfort that they need, care that responds to their individual
needs. I have no hesitation in recommending Washington Lodge as a safe, caring environment for people who require end-of-life care.

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Review from Ralph B (Son of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The people in this care home who look after my dad are absolutely amazing. They are so friendly and kind with the patience of a saint. The job they all do in there is so good. Feel welcome every time I visit.

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Review from S D (Daughter of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were very helpful when I have to phone in the evening to speak to Mum, as we live a distance away and we cannot get to see Mum as much as we like to. When we came to visit today, Mum's bedroom sink was dirty with dicolour wipes in the sink and bed not made properly.
As a carer myself, I understand
the situation of the home.

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Review from Rachel D (Daughter of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Washington Lodge last year and received a great welcome. She settled well and has developed suitable relationships with the staff. The care she receives is great - everyone is friendly, competent and responsive to anything we ask.

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Review from M Q (Daughter of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam is nearing the end of her life and needs nursing care. I met with one of the staff on my visit to Washington Lodge, she made me feel that we were joining a family and that my mam was would be well cared for.
I then met with the manager and was again made to feel that my mam would be cared for
with compassion she talked about what mattered to Mam, the local church and her friends, she talked about Mam still being a part of her community but with a great care team and nursing support. This fabulous leadership inspires the team to deliver the best care and compassion.
The care staff show my mum compassion and respect her dignity, in fact, her face lights up with a smile when they come to help her. The nurses are responsive to her ever-changing needs, going the extra mile to ensure she has all her medical needs met.
The catering is great, mam once said to me when she was much younger that if I have to go into a home, make sure it has good food, she does have good food.

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Review from Rosie S (Daughter of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam needed 24 hour nursing care quite suddenly. After much research, we chose Washington Lodge. The manager and her team worked so hard to make Mam feel settled. The staff from the home are absolutely outstanding. Their care, love, compassion and understanding are amazing. They care wonderfully for
Mam but also ensure the family and other visitors are welcome. We can't thank each of you for your hard work enough. And you are all making a very difficult time much easier. Thank you.

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Review from Catherine H (Daughter of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to Washington Lodge for hosting a fantastic afternoon celebrating International Women’s Day. Both me and my sister loved joining our mam to celebrate this important day, listening and attempting to sing along to the songs, Mam enjoyed herself thoroughly albeit a very happy tired at the end
of the day.
Special shout out to one staff members who worked so hard decorating the room, planning the menu and music for the female residents, and making sure everyone was having a good time. Thanks to all staff for making this a memorable day for mam and the family.

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Review from R G (Son of Resident) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my mam's care we are very lucky to have care at Washington Lodge.

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Review from D L (Daughter of Resident) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Massive thank you to the home manager for her continued support and help. Carers are always helpful and caring. Meals are a bit repetitive, could do with more fruit and veg. Generally very pleased with care.

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Review from P M (Son of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always happy with the care my father receives.

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Current Review Score: 9.6 (9.636)

Overview of Review Score

The Review Score of 9.6 (9.636) out of 10 for Washington Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 47 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.636 for Washington Lodge Nursing Home is calculated as follows: ( (377 Excellents x 5) + (133 Goods x 4) + (25 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 539 Ratings = 4.636

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Washington Lodge Nursing Home is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 46 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Washington Lodge Nursing Home

What types of Care is Washington Lodge Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Washington Lodge Nursing Home provide?

Palliative Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Washington Lodge Nursing Home have?

There are 65 Single Rooms.

What are the Facilities & Services at Washington Lodge Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Washington Lodge Nursing Home to the centre of Washington?

0.4 mile(s) as the crow flies, distance by road may be significantly further.