Washington Lodge Nursing Home

The Avenue, Washington Village, Washington NE38 7LE
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9.6 88 Reviews
  • Washington Lodge Nursing Home, Washington
Welcome to Washington Lodge Care Home, nestled within the charming residential area of Washington Village. The purpose-built home offers a warm and inviting environment where residents receive high standards of compassionate and dignified care.

Washington Lodge specialises in providing 24-hour nursing dementia care for individuals living with dementia or related conditions, as well as nursing and residential care for older adults with diverse health needs. Each resident receives personalised care tailored to their unique needs and preferences. The qualified nursing teams work closely with residents and their families to create individualised care plans that reflect their strengths, interests, and physical and emotional abilities.

In addition to exceptional care services, the home is also proud to offer a range of enriching activities facilitated by the wonderful activities coordinator, who engages residents in activities five days a week. Residents also have the opportunity to enjoy visits from a hairdresser who comes once a week, as well as access to a chiropractor and dentist who visit the home as needed.

Furthermore, the home hosts weekly meetings with healthcare professionals from the local GP surgery, The Galleries Medical Practice, ensuring that residents receive comprehensive and coordinated care.

The talented chefs take pride in crafting delicious home-cooked meals using fresh, nutritious ingredients. They cater to diverse dietary and cultural needs, ensuring that every resident enjoys meals that suit their tastes and preferences.

The home's comfortable and well-equipped single rooms are wheelchair-friendly and feature amenities such as nurse call systems, sinks, and TV points, with some rooms offering picturesque views over the courtyard area. Residents can also relax in the choice of lounge areas, featuring specially designed furnishings for comfort and relaxation.

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Care Provided by Washington Lodge Nursing Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lyndsay Martin (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Washington Lodge Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £965 – £1,000
    • Self-Funded Residential Dementia Care £1,027 – £1,035
    • Self-Funded Nursing Care £1,250 – £1,300
    • Self-Funded Nursing Dementia Care £1,362 – £1,365
    • RESPITE Self-Funded Residential Care £965 – £1,000
    • RESPITE Self-Funded Residential Dementia Care £1,027 – £1,035
    • RESPITE Self-Funded Nursing Care £1,250 – £1,300
    • RESPITE Self-Funded Nursing Dementia Care £1,362 – £1,365

  • We do not charge a top up fee at washington lodge nursing home. We have nurses on site 24 hours a day.
    We do have hairdresser, podiatry and dentist who come to the home although this is paid separate to the weekly fees.
  • (these prices are only a guideline, please contact Washington Lodge Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Encourage visitors as often as possible to see their loved ones. Only ask to avoid meal times as these are protected for the residents. Times can be given for meals upon request.


  • Parking

  • On site parking is available.


Washington Lodge Nursing Home Reviews (88)

Total of 88, showing 21-40
9.6

Washington Lodge Nursing Home has a Review Score of 9.6 (9.636) out of 10, based on 47 reviews in the last 2 years. Over all time Washington Lodge Nursing Home has 88 reviews.

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  • 62
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Date Published

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Review from Neil H (Son of Resident) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very welcoming and friendly.
Amenities are adequate and generally to a good standard.
Rooms could do with an extra mop out each day.
Meal times are organised and food looks good, possibly a little repetitive.
Washing facilities are adequate also.

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Review from R J (Son of Resident) published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of Washington Lodge has been a pleasant one, in fact much better than I expected. Everyone there is approachable and helpful and treat you with respect. After every visit, I leave my mother with the confidence that she is in good hands and well looked after.

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Review from D B (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since November 2023. We had the normal heartbreak for all of us to get her settled, however, the staff gave us a lot of confidence she would settle. I can only say they have been so caring towards her and she was quite challenging at first. Some of the girls treat her like
their own family and my mam loves the attention. If there is a negative and probably every home in the country is the same, it's the washing situation, not getting Mam's clothes back. I honestly don't know the answer but as far as caring we wouldn't ask for more.

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Review from Vicky H (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Washington Lodge are very helpful and kind to both our mam and us. Nothing is ever too much trouble. The home is a nice environment and the rooms are clean.
We can visit at any time, it’s just like we were visiting Mam in her home. Mam has made a massive improvement in her health since
coming to the home.

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Review from S L (Granddaughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was in the home for 6 years, it became his home. He was as happy as he could be, was always well looked after and kept clean and healthy.

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Review from K L (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Washington Lodge was Dad's home for the last 6 years of his life. The management and staff treat Dad with love, respect and dignity up to the very end. Sitting with him through the night in his final days. We were able to be with our dad as he passed, I believe this was because of how much attention
staff took.

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Review from L C (Daughter of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent caring well run home and always a pleasure to go and see my dad. Staff are always friendly and helpful.

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Review from D H (Son of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would say Washington Lodge is a very good care home, excellent in most areas. The staff do a great job looking after the residents, many of whom have great problems and are very unwell. The staff do their jobs diligently and in a friendly, communicative manner, from the carers to the doctors, the
cleaners, the people who upkeep the nursing home and the managers and administrative staff. I want to say a big thank you to all concerned.

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Review from W H (Brother of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very hard-working and caring bunch of people and friends to the residents.

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Review from Lewis E (Grandson of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Whilst I have no doubt that members of staff care for their residents I have a total lack of confidence in the standards of the home.
My gran has had several serious falls in her time at the home which are always 'unwitnessed'. Additionally, we are often given the excuse that it was inexperienced
or agency staff, or things haven't been handed over.
The home itself is not a pleasant environment - I would suggest the management team take a trip to the – inpatient dementia service at a local hospital to see how they do things. Washington Lodge is uninviting, photos 6-10 on this site do not replicate what you actually get. There is nothing engaging for the residents and the place feels tired.
Certain members of staff really do care about my Gran and this is clear through conversation however, I don't feel management take our concerns seriously, leading us to make several official complaints with social services.

Reply from Lyndsay Martin, Manager at Washington Lodge Nursing Home

Thank you for taking the time to share your feedback about Washington Lodge. We are deeply sorry for your grandmother's experience of our home and want to assure you that the safety and well-being of our residents remain our top priorities. Regarding your concerns about the staff, we want to emphasise that our team, including agency staff, receive comprehensive training to ensure the highest standards of care. We understand the importance of effective communication and responsiveness, and we apologise if you have felt otherwise. We are committed to working together to address any outstanding issues. To further discuss your concerns and explore resolutions, we would appreciate the opportunity to connect with you directly. Please feel free to contact myself at lyndsay.martin@qualiacare.co.uk.


Thank you again for your feedback.


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Review from S W (Son of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam had to be transferred from a different care home because she became challenging to look after. But because of the patience of the staff at Washington Lodge, she is a lot happier and is enjoying herself with the activities provided.

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Review from Marjorie L (Wife of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in Washington Lodge for 6 years and the standard of care has been very good. Over that length of time, things have changed for the better. The staff are very caring and the management team go beyond what is expected of them.

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Review from M R (Niece of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came from India all the way and was pleased to see that my aunt was in good hands. All the staff took really good care of my aunt. I would like to thank you all for such a wonderful job you all do.

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Review from Lorraine G (Daughter of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was a resident in Washington Lodge for fifteen months and in that time she was loved and cared for in a special way, I cannot thank everyone involved with my mam enough, from the manager, the secretary, the wonderful care staff, the nurses and activities lady they all had a big part in looking
after my mam in the most caring way, when my mam was very poorly I also was cared for by them by making sure I was ok, even when the care staff was on a day off they came in to see her!
I can’t recommend this care home enough, so once again I thank you all for making my mams stay here special, you made me feel safe and happy that she was getting the best attention and best care.
Thank you.

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Review from Catherine S (Niece of Resident) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited this nursing home every week for over a year and the care from all of the staff towards my aunt and the family could not be faulted. We never had any reason to complain about anything or anyone. From my experience I would certainly recommend this nursing home.

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Review from A H (Son of Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say four years ago we handed my beloved father over to the care of Washington Lodge staff, little did we know a global pandemic would follow and we would rely on the staff to keep my dad safe. They did but not only that, they cared for him, respected him and showed love for him. During his
dying days staff came in to see him. They shared their experiences of being with him and how he spent his life at the home. Today we said goodbye to Dad and their staff also said goodbye. A sense of them being family came to mind. The quality of a care home to me is about the quality of the staff. Washington Lodge has some incredible staff and this is the reason for my high rating from office to kitchen to nurses to carers and now manager.

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Review from Ian M (Husband of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management and staff are very good with me and my wife has been well looked after and assist with meals. The meals are good and the rooms are kept clean. I do not think the staff could do much more to assist my wife's stay.

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Review from Susan S (Wife of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the nursing staff at the home very caring and supportive of my husband over the past 8 months. I know that I can ask them anything that concerns me and they come and explain everything (I find that very comforting, that his needs come first). Each visit I make (4 times a week) how friendly
they are and if I need to chat they also put themselves out to say hello and ask about how I am doing (sometimes things get me down because people ask about my husband but don't bother asking about me). All around a great team of carers!

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Review from R G (Son of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mam receives. The staff are always friendly and professional. I highly recommend Washington Lodge to anyone. I am very grateful.

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Review from P W (Son of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very settled and her care is first-class. The staff are excellent.

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Current Review Score: 9.6 (9.636)

Overview of Review Score

The Review Score of 9.6 (9.636) out of 10 for Washington Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 47 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.636 for Washington Lodge Nursing Home is calculated as follows: ( (377 Excellents x 5) + (133 Goods x 4) + (25 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 539 Ratings = 4.636

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Washington Lodge Nursing Home is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 46 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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