Washington Lodge Nursing Home

The Avenue, Washington Village, Washington NE38 7LE
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9.6 88 Reviews
  • Washington Lodge Nursing Home, Washington
Welcome to Washington Lodge Care Home, nestled within the charming residential area of Washington Village. The purpose-built home offers a warm and inviting environment where residents receive high standards of compassionate and dignified care.

Washington Lodge specialises in providing 24-hour nursing dementia care for individuals living with dementia or related conditions, as well as nursing and residential care for older adults with diverse health needs. Each resident receives personalised care tailored to their unique needs and preferences. The qualified nursing teams work closely with residents and their families to create individualised care plans that reflect their strengths, interests, and physical and emotional abilities.

In addition to exceptional care services, the home is also proud to offer a range of enriching activities facilitated by the wonderful activities coordinator, who engages residents in activities five days a week. Residents also have the opportunity to enjoy visits from a hairdresser who comes once a week, as well as access to a chiropractor and dentist who visit the home as needed.

Furthermore, the home hosts weekly meetings with healthcare professionals from the local GP surgery, The Galleries Medical Practice, ensuring that residents receive comprehensive and coordinated care.

The talented chefs take pride in crafting delicious home-cooked meals using fresh, nutritious ingredients. They cater to diverse dietary and cultural needs, ensuring that every resident enjoys meals that suit their tastes and preferences.

The home's comfortable and well-equipped single rooms are wheelchair-friendly and feature amenities such as nurse call systems, sinks, and TV points, with some rooms offering picturesque views over the courtyard area. Residents can also relax in the choice of lounge areas, featuring specially designed furnishings for comfort and relaxation.

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Care Provided by Washington Lodge Nursing Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lyndsay Martin (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Washington Lodge Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £965 – £1,000
    • Self-Funded Residential Dementia Care £1,027 – £1,035
    • Self-Funded Nursing Care £1,250 – £1,300
    • Self-Funded Nursing Dementia Care £1,362 – £1,365
    • RESPITE Self-Funded Residential Care £965 – £1,000
    • RESPITE Self-Funded Residential Dementia Care £1,027 – £1,035
    • RESPITE Self-Funded Nursing Care £1,250 – £1,300
    • RESPITE Self-Funded Nursing Dementia Care £1,362 – £1,365

  • We do not charge a top up fee at washington lodge nursing home. We have nurses on site 24 hours a day.
    We do have hairdresser, podiatry and dentist who come to the home although this is paid separate to the weekly fees.
  • (these prices are only a guideline, please contact Washington Lodge Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Encourage visitors as often as possible to see their loved ones. Only ask to avoid meal times as these are protected for the residents. Times can be given for meals upon request.


  • Parking

  • On site parking is available.


Washington Lodge Nursing Home Reviews (88)

Total of 88, showing 41-60
9.6

Washington Lodge Nursing Home has a Review Score of 9.6 (9.636) out of 10, based on 47 reviews in the last 2 years. Over all time Washington Lodge Nursing Home has 88 reviews.

Overall Experience

  • 62
  • 24
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Date Published

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41

Review from Marion D (Daughter of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being a resident in Washington Lodge, my mum has improved in every way you can imagine. The staff are amazing. They truly care about their residents and it shows in everything they do.
The work they have done has given my mum her dignity back. Her confidence has grown and she is able to communicate
again. It is amazing to have my mum back again, with all her personality!
Before coming to Washington Lodge, she had just about given up on life and was asking to be allowed to die. To see her happy and comfortable is fantastic.
I cannot thank the staff enough.

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Review from Corrine L (Stepdaughter of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the love and care the Washington Lodge Nursing Home had shown to our loved one during her final weeks, we had the reassurance she was happy and well cared for. She was treated with dignity and respect. We knew that the staff were well-trained and took the time to know each person for their
individual worth. The staff were always smiling and nothing was any trouble.

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Review from M K (Wife of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in Washington Lodge for over a year. He was quite poorly at first but because of the care and attention he gets he is much improved. The staff and management are all so dedicated to the residents with their caring and friendliness that I am sure my husband is in the best nursing
home, which is a great relief to me as I am unable to care for him at home and I want the first class care Washington Lodge provides for people in their care.

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Review from P N (Son of Resident) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional and compassionate care. The team at Washington Lodge Nursing Home cannot do enough for my mother. She is being treated with the utmost dignity and respect and has been throughout her time with them. She is treated like a whole person and they recognise the humanity in her even though she
is frail and poorly - thank you to them all and keep up the great work

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Review from Alan T (Husband of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff good at their jobs, always happy to help. It is always clean.

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Review from D I (Sister of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was admitted in December 2022 and passed away peacefully in April 2023. I can't praise the manager and staff enough, they took good care of him and if we needed anything or had any problems regarding him we only had to ask and it was sorted.

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Review from Julia B (Daughter of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say - this nursing home has cared for my mam in an exceptional manner. All staff genuinely love my mam.
The care given is second to none. I feel privileged to be part of this community who, in spite of COVID, manage under incredibly difficult circumstances - give them a pay rise and holiday
in the Maldives!
Thank you.

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Review from Samantha P (Daughter of Resident) published on 9 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to Washington Lodge when she was terminally ill and was only a resident for a couple of weeks. It was one of the best decisions our family made. From the very first moment they welcomed her in and she was treated with the utmost care, attention and kindness. As were the rest of us.
Every single member of staff was absolutely amazing and we really could not have found a better place for my mum's last days. She received respect, dignity and love for the full time she stayed with them. Everyone there supported the family through such a difficult and heartbreaking time. We will always be truly grateful for everything.

Reply from Lyndsay Martin, Manager at Washington Lodge Nursing Home

Hi Samantha, thank you for your kind words, we are so glad you's had chosen Washington Lodge and it was a privilege to care for your mum and you's even though it was only a short time. Take care, thank you again.


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Review from Sylvia W (Wife of Resident) published on 23 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lost my wonderful husband to Alzheimer's for a long period of time now; however, the thought of him not being with me in order to be reassured he was loved was a dread. From the first encounter with people from his now home, I felt a weight lifted from my very tired shoulders. I have always been
able to communicate my feelings, be it concerns re his care, and have always been given their time to listen and move forward. The staff are kind and patient, and believe me, given some of my husband's episodes, I have to commend them in that department. I cannot speak highly enough of the manager; she is, without a doubt, someone you wish every care home looking after your loved ones were lucky to have in charge. If you have to let go of caring for a loved one, I would say you should certainly consider this home.

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Review from Andy S (Son of Resident) published on 23 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and staff are very professional and offer a high level of care.
My mother's care has been first-class since entering in August 2019.
I have been kept fully informed of my mother's care throughout.

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Review from D T (Daughter of Resident) published on 23 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam is well looked after here as is all the family when we visit. She has settled in well since April 2022.
The staff work really hard and are always happy to help.
The home is in a great location for getting mam out and about.

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Review from May P (Ex Family Member) published on 23 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff at Washington Lodge Nursing Home are very helpful and caring at all times and I feel very comfortable approaching them with any problems. My ex husband has been there five years now and had some very difficult days but with the care and support from the carers has made great improvement in his
mental health and general well being.
I am his only visitor really so the staff are also like friends to him.

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Review from A T (Daughter of Resident) published on 23 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Washington Lodge for two years now, in that time management has changed and I must say there has been huge improvements. They have done a very good job keeping residents safe and cared for during a very difficult time due to Covid. Mam is very happy and settled there.

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Review from Amanda F (Resident) published on 23 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam been in care with Washington Lodge Nursing Home since June 2022 and really looked after, and settled they do a great job looking after mam. Would like to see more entertainment on for them but maybe in summer months but overall great.

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Review from Carol M (Daughter of Resident) published on 26 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had been a resident at Washington Lodge for 4 years and passed away at the home in September 2022. Each time I visited I felt so supported by all the staff and feel blessed that Mum was able to live in such caring surroundings.
If someone asked me if I regretted Mum being there, I would say
no, because she felt like this was her home and loved it there.
Is there anything I would change about the home or the staff? Again, no. Everyone has been amazing throughout Mum's stay, from the manager (who went above and beyond what was expected of her when Mum was receiving her end-of-life care) to each and every member of staff. Day team, night team, kitchen staff, admin...honestly, I cannot thank them enough for the love and support they gave both Mum and me. They made a huge difference in such a sad time and I will always be grateful to them and recommend them to everyone who is looking for a placement for someone they love.

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Review from Florence D (Wife of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has a good atmosphere and the staff are helpful and supportive.

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Review from Mark W (Son of Resident) published on 26 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, since late 2021 I have witnessed a significant improvement in the condition of the home. As an example, it has been redecorated and now has new furniture etc and it has been done to a very high standard. In my opinion, all of the staff are committed, professional and warm and welcoming
to visitors.
My father who is a resident and suffers from dementia is cared for to a very high standard and more importantly to me is treated with dignity and respect.

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Review from S S (Daughter of Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was pleased to see that there was an exercise class to music going on for residents. Sitting exercises are wonderful for all residents, and most of them joined in. I tried to encourage my mam to join in, but she has Alzheimer's and is in a wheelchair, so limited to what she can do. Anyway, everyone
took part in some way, either by singing along with the music or actually doing the exercises. Judging by the look on their faces and their singing, I can only assume it was beneficial for them.

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Review from Judith B (Wife of Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the staff and the help that they give to keep people safe as my husband is very strong and they are a good team so he trusts them a lot. They do the best they can for him and he is happy there.

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Review from J B (Wife of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Washington Lodge for just over 4 months and I am extremely happy with the care that he receives there. All of the staff are very friendly and caring and treat the residents with both respect and affection. There is a warm atmosphere which is really nice to see and
nothing is too much trouble. I am very grateful to all the staff for their kindness and support. It's a huge relief to see my husband happy and settled and know he is being well looked after.

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Current Review Score: 9.6 (9.636)

Overview of Review Score

The Review Score of 9.6 (9.636) out of 10 for Washington Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 47 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.636 for Washington Lodge Nursing Home is calculated as follows: ( (377 Excellents x 5) + (133 Goods x 4) + (25 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 539 Ratings = 4.636

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Washington Lodge Nursing Home is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 46 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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