Barnes Court Care Centre

Wycliffe Road, High Barnes, Sunderland SR4 7QG
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9.3 52 Reviews
  • Barnes Court Care Centre, Sunderland
Welcome to Barnes Court.

Located in High Barnes close to Barnes Park and the Royal Hospital in Sunderland, Barnes Court is located on Wycliffe Road close to Barnes Junior and Infant School with onsite car parking and offers residential, EMI residential, nursing and young people with disabilities care. For visitors who are not driving take the 2 or 2A Black Cats Bus, 78 Coast and Country or 700 Sunderland Connect to Sunderland Royal and the home is ½ mile walk.

The home is a multi storey, purpose-built building, which has a secure, central garden containing outdoor seating and raised flower beds for green-fingered residents who enjoy gardening.

Inside the home, you will find many amenities on each floor. The ground floor houses their young residents with disabilities and has an activities room with pool table and games console, meeting room, lounge and dining room. The middle floor has two units, a second unit for younger residents and Dementia unit. Both units have their own lounge and dining room.

The third floor is the nursing and general residential floor which has a coffee shop, lounge and dining room. All bedrooms are offered furnished and there are a number of communal bathrooms on each floor.

They have a dedicated activities coordinator on site and residents enjoy activities in and out of the home which includes trips out to the coast, café’s, bowling or cinema, entertainers in the home, crafts, prize bingo, gardening, home baking, domino’s, knit and knatter club and activities for special events. For residents who do enjoy quiet time to themselves there are jigsaws, board games available as well as 1-1 time.

Barnes Court has a 5 star award in Food Hygiene. They believe food is a huge aspect of their care at Barnes Court and residents enjoy a cooked breakfast, choice of lunch and dinner meals, supper and hospitality trolley with drinks and cakes throughout the day.

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Care Provided by Barnes Court Care Centre

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 89 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Paula O’Connor (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (89)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barnes Court Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,095
    • Self-Funded Residential Dementia Care from £1,110
    • Self-Funded Nursing Care from £1,351
    • Self-Funded Nursing Dementia Care from £1,385

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Barnes Court Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • A care park is available to the rear of the home with ample street parking outside of the front of the home.


Barnes Court Care Centre Reviews (52)

Total of 52, showing 1-20
9.3

Barnes Court Care Centre has a Review Score of 9.3 (9.266) out of 10, based on 11 reviews in the last 2 years. Over all time Barnes Court Care Centre has 52 reviews.

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Review from T G (Daughter of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Basic care is ok, it's the small things that get missed, i.e. false teeth not in, no glasses on, hair brushed, teeth not cleaned. Often short-staffed, so care is unable to be given to the standard the staff want to.

Reply from Michelle, Home Manager at Barnes Court Care Centre

Thank you for taking the time to leave a review. We appreciate your feedback and will pass this on to the team.


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Review from Debra G (Niece of Resident) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager has been helpful and tries her best to have time to talk if we have any questions relating to my aunty.
Always someone around if there are any questions. My aunty is there on a temporary basis until decisions are made but currently, she is quite happy there.

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Review from J H (Brother of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was admitted to Barnes Court Care Centre following a spell in hospital. It was the first time she had stayed away from the family home alone. Due to her mental and physical disabilities, it was very difficult to start trusting others to understand her very special needs. Over a year down the
line, my sister is thriving at Barnes Court. She interacts with all the staff and other residents and seems to enjoy her days there. The staff are very caring and attentive and it's a comfort to know nursing staff are at hand 24 hours. Knowing that my sister is settled and happy and in good care is a huge relief.

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Review from J T (Father of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving into Barnes Court Care Centre, my daughter has settled into her new environment with ease with the brilliant support from the staff and carers. She now has a structured bedtime, now sits at a dining table for meals, has company throughout the day, both with carers and other residents, activities,
making cakes and weather permitting, goes out with other residents to the park or coffee shop.
She always looks clean and tidy which I found difficult to do. Her communication with others has also improved as she had very little stimulation on a day-to-day basis. I would recommend Barnes Court 100%.

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Review from Ann R (Wife of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting my husband every other day since he settled in at Barnes Court Care Centre on 27th February 2024, I feel confident enough to give my opinion of the care system to residents at Barnes Court. I am pleased at the way my husband has settled here and am happy at the way food and activities
are handled. The staff are all very respectful and warm-hearted to the residents. I would certainly recommend this care home to anyone needing the support they can give.

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Review from H W (Daughter of Resident) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very difficult and stressful time when my mam, who has dementia, went into Barnes Court as it was in the middle of the pandemic. We were on lockdown, so I was unable to settle her in, and then later only able to see her under very strict visiting restrictions. From the first moment, the staff
were lovely and helpful, under very difficult circumstances. Telephoning me to introduce themselves and reassuring me that my mam was settling in and being well looked after after I got upset because we couldn't see each other.
Nearly 4 years later, the staff are still great. They are warm, friendly and nothing is too much trouble. From the domestics, admin, nurses and manager, they are all approachable.
The nurses have consoled me a few times, when I have been upset after some difficult visits with my mam, which I appreciated.
My mam is always clean and presentable and it puts her family's minds at rest knowing she is safe, well and secure.
I know I will be contacted if she is poorly etc., and will be kept informed of her progress if I am asked not to visit for a few days.

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Review from Nicola W (Resident) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had nothing but help and care since I have lived at Barnes Court Care Centre. If I haven't been happy with something it is quickly resolved with new management.

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Review from Geoff C (Friend of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has settled in since early February 2024. Good positive atmosphere from the word go. All staff are helpful and I find them friendly and professional. My friend is adjusting to his situation in a fairly positive manner which is helped by all the staff he comes into contact with. Barnes Court
has a welcoming atmosphere with good security and positive communication both face-to-face and over the telephone.

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Review from D B (Daughter of Resident) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm not one who normally posts reviews, however, I feel I need to on this occasion. My father has complex needs and I was very worried about his needs being met and being treated with respect and dignity. I have to praise every single member of staff from the manager, nursing staff, caregivers, kitchen
and laundry staff and last but not least, the cleaning staff. I find every single one friendly, open and honest, open to listening to any concerns. There's nothing too small that is not taken seriously and addressed. They show genuine empathy and make the home feel like a home for the residents and the families of the residents when visiting. I would highly recommend Barnes Court.

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Review from M M (Mother of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since a new management team have taken over, the home has improved a great deal in a short space of time. Things seem to be getting done. Management are a lot more approachable now and involved more with the residents and their families/friends.
I personally feel that the resident's rooms and the communal
areas are in dire need of redecorating and modernising.

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Review from Carol S (Daughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After two falls and a six-week stay in hospital, my 90-year-old mother was at the lowest she's ever been. She was stressed, suffering from 'sundowners' and unable to return to her own home.
She has been in Barnes Court Care Centre since coming out of hospital and the change in her is dramatic, she
is calmer, happy and comfortable. She has friends to talk to and is receiving exceptional care. The staff at Barnes are caring attentive and loving. I've quietly watched over the weeks she's been in there and couldn't be happier with the attention and care she's had. Both management and staff are extremely approachable and more than happy to help in any way they can.
I would definitely recommend this friendly, family-like care home to anyone.

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Review from V J (Daughter-in-law of Resident) published on 28 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent. Mother is well cared for, and we have no concerns about her care, safety and well-being. The overall decor in the home could do with some updating, but this is not a priority for us, the level of care is, and that is excellent.

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Review from P W (Son of Resident) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff are excellent and thoughtful, always willing to help. Very happy with the level of care given to my mam and other residents.

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Review from Maureen B (Friend of Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak too highly of Barnes Court Care Centre. The building itself is unremarkable and the rooms could perhaps do with an update but there, the negatives end. The staff are what makes the place tick and they are remarkable. Nothing is too much trouble for them from the cleaning staff right through
to the floor managers. I have invariably found them pleasant and professional. They have worked hard to make the resident as comfortable as possible and the food is excellent too.

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Review from E G (Resident) assisted by family/friend published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, feel safe and well cared for. I have everything I need. The staff are happy to do anything for me and they are always popping in to see me and check on me.

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Review from V W (Daughter of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's condition came as a huge shock to the family but finding him a place at Barnes was an immense relief and comfort. The staff are amazing, they care for him as if he was their own family. Nothing is too much trouble and they are friendly, caring and supportive, not just to him but to his family.
I always feel safe knowing they are caring for him.
I have to say thank you, I could not wish for better care. he is always clean, smart and happy when I visit, he is a proud smart man. they treat him with dignity and love. I can't thank them enough.

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Review from J W (Son-in-law of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are attentive, personal and caring. Warm reception and patient update on arrival. Access to the garden area in the summer for visitors. Would be a nice place to sit and relax outside with patient during visits. Wifi signal is weak and sometimes prohibits usage could have limited contact further
during lockdown. Always clean and tidy, friendly staff and resident is happy and all needs catered for. Thank you.

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Review from M M (Father of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My son is liked very much and the staff are very good with him. My concern is he does not get out much and I think they could be taken out more.

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Review from W W (Father of Resident) published on 13 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter was in Barnes Court for over 2 years from January 200 19 until July 2021 and was well looked after. She recently returned to Barnes Court after says in hospital. We found she was well looked after and treated with respect by both management and staff and we are glad to see her settled back
in.

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Review from D A (Sister of Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although only able to visit once per week for 30 minutes I find the home clean, tidy, the staff are friendly and the management approachable. I'm not there for meals so I can't comment on these. The rooms are basic. At the moment the home does not have anyone full-time for activities and this is a
big miss.

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Current Review Score: 9.3 (9.266)

Overview of Review Score

The Review Score of 9.3 (9.266) out of 10 for Barnes Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.648 for Barnes Court Care Centre is calculated as follows: ( (90 Excellents x 5) + (27 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 125 Ratings = 4.648

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.618 Points relating to the number of positive Reviews for Barnes Court Care Centre is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8. 11 Positive Reviews ÷ 17.8 = 0.618

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Sue

Sue Clark

Job Title: Deputy Manager

Hi, my name is Sue Clark and I am the Deputy Manager at Barnes Court.


I have worked for the company for almost 10 years, starting as a Care Assistant, progressing to Care Practitioner and then given the opportunity to progress even further with company support to train as a Nursing Associate at Teesside University. After completing the course I graduated in 2022 and continued as a Registered Nursing Associate, then was offered the job as Deputy Manager in January 2024 which I accepted and continue to be in post, enjoying the day to day running of Barnes Court, the challenges and the positive moments which make my career path worthwhile.


Frequently Asked Questions about Barnes Court Care Centre

What types of Care is Barnes Court Care Centre registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barnes Court Care Centre provide?

Day Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Barnes Court Care Centre have?

There are 89 Single Rooms.

What are the Facilities & Services at Barnes Court Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Barnes Court Care Centre to the centre of Sunderland?

1.4 mile(s) as the crow flies, distance by road may be significantly further.