Barnes Court Care Centre

Wycliffe Road, High Barnes, Sunderland SR4 7QG
Submit a Review
9.3 52 Reviews
  • Barnes Court Care Centre, Sunderland
Welcome to Barnes Court.

Located in High Barnes close to Barnes Park and the Royal Hospital in Sunderland, Barnes Court is located on Wycliffe Road close to Barnes Junior and Infant School with onsite car parking and offers residential, EMI residential, nursing and young people with disabilities care. For visitors who are not driving take the 2 or 2A Black Cats Bus, 78 Coast and Country or 700 Sunderland Connect to Sunderland Royal and the home is ½ mile walk.

The home is a multi storey, purpose-built building, which has a secure, central garden containing outdoor seating and raised flower beds for green-fingered residents who enjoy gardening.

Inside the home, you will find many amenities on each floor. The ground floor houses their young residents with disabilities and has an activities room with pool table and games console, meeting room, lounge and dining room. The middle floor has two units, a second unit for younger residents and Dementia unit. Both units have their own lounge and dining room.

The third floor is the nursing and general residential floor which has a coffee shop, lounge and dining room. All bedrooms are offered furnished and there are a number of communal bathrooms on each floor.

They have a dedicated activities coordinator on site and residents enjoy activities in and out of the home which includes trips out to the coast, café’s, bowling or cinema, entertainers in the home, crafts, prize bingo, gardening, home baking, domino’s, knit and knatter club and activities for special events. For residents who do enjoy quiet time to themselves there are jigsaws, board games available as well as 1-1 time.

Barnes Court has a 5 star award in Food Hygiene. They believe food is a huge aspect of their care at Barnes Court and residents enjoy a cooked breakfast, choice of lunch and dinner meals, supper and hospitality trolley with drinks and cakes throughout the day.

Show Barnes Court Care Centre on the Map

Care Provided by Barnes Court Care Centre

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 89 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Paula O’Connor (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (89)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barnes Court Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,095
    • Self-Funded Residential Dementia Care from £1,110
    • Self-Funded Nursing Care from £1,351
    • Self-Funded Nursing Dementia Care from £1,385

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Barnes Court Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • A care park is available to the rear of the home with ample street parking outside of the front of the home.


Barnes Court Care Centre Reviews (52)

Total of 52, showing 21-40
9.3

Barnes Court Care Centre has a Review Score of 9.3 (9.266) out of 10, based on 11 reviews in the last 2 years. Over all time Barnes Court Care Centre has 52 reviews.

Overall Experience

  • 30
  • 21
  • 1
  • 0
  • 0

Date Published

52
0
9
11
41

Review from Dan C (Son of Resident) published on 28 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was placed in Barnes Court after a short stay in hospital. After a two month stay which included Christmas and New year, she was allowed to return home. I can honestly say that if it wasn’t for the excellent care and attention she received from the staff at Barnes Court she wouldn’t be in
the good place she is in now. My mother (91) couldn’t praise the staff and the quality of the food she received highly enough. Her room was maintained to a high standard and the support she received was first class. Abby, Julie, Kate and all carers and support staff on floor 2 are to be commended on their professional approach and I would like to thank them again for the care my mother received.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard P (Resident) assisted by family/friend published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy it in this care home. I enjoy doing the activities. The food is very nice. I think it is very comfortable in here and I like my room.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K S (Resident) assisted by family/friend published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love living in here as they are very nice people in here. The food is very good, especially the pudding. I like my room, it is very nice.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A C (Daughter of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum who has chronic delirium, dementia and Alzheimers has been a resident here for nine weeks now and I am very pleased with the care she is receiving and the care the brilliant staff have shown me. They keep me informed of her wellbeing and act quickly on any concerns that may arise. Mum seems to
be enjoying the many activities that are organised, especially singing and the visits of the pet therapy ponies. Keep up the good work and thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pamela C (Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy that I draw and I'm going to art classes. I keep up with the news.
I like going out on Wednesdays.
I am happy here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G C (Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vivian C (Mother of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly house.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert J (Son of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On bringing Mum to Barnes Court Care home I have seen a happier mother of late. The staff are very good at dealing with Mum's dementia. The activities are well thought out and bring Mum back to her old way of life. She arrives home tired but that is a positive for all of us. The food is good and Mum
tends not to leave anything on her plate, another good point. All in all a good decision by us to place her here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gill C (Daughter of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always pleasant and friendly and nothing is too much bother.
If we ask anything, the information is always available.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chloe N (Daughter of Resident) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care given to my mam, staff are very friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E C (Granddaughter of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nana has been in this care home for several years. I cannot recommend highly enough. The staff are excellent at what they do. The residents are treated like family. The Activities Coordinator get everyone involved in daily activities. The Manager is very approachable with a friendly down to earth
manner.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Katy B (Daughter of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mam has been in for just over a week. Initially, we had problems related to a skin infection on her tummy. I am satisfied that management put in a sufficient effort to take care of this problem and to make sure that it wouldn't happen again. The only other criticism I have is that on multiple occasions
my Mam has been given a sandwich for tea. Ideally, we want her to have hot food. I believe that staff and management do care a lot for my Mam and have built a close relationship with her and I am happy to have her in Barnes court.

Reply from Mandy Mackley, Home Manager at Barnes Court Care Centre

Thank you for your comments. We’re glad to hear that you’re happy with the care your mother is receiving as she settles in with us and I will pass on your kind comments to the staff. With regards to her having sandwiches for tea, we offer several menu options for each meal time which does include hot food options as well as lighter alternatives like sandwiches and we regularly seek feedback from residents on our menu choices so we can make changes to the menu in line with resident preferences.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Derek H (Father of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Standards have improved and I am happy with my daughter's care. We are confident she is safe and secure here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ashley C (Brother of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Barnes Court have a high degree of professionalism, as well as putting residents first when caring. The food is excellent with the rooms of a very high standard of cleanliness. My brother is well cared for with a great variety of social events to attend. I would recommend Barnes court to
anyone requiring love, sensitivity and diplomacy at all times. The high degree of caring is a credit to the home and staff. Long may it continue.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Adam M (Uncle of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nephew is well looked after. The staff are great with him. Two male carers do a smashing job with him everytime I come he's always in good spirits.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan H (Wife of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely pleased and grateful to the care home staff for rapid, caring and very professional response to a medical emergency, involving my wife, a resident at Barnes Court. This was identified and acted upon very quickly and potentially life threating situation was avoided. Would like to express my
thanks to the staff for actions taken and for informing me immediately of the situation and my wife's condition and at all times sympathetic, helpful, caring and again professional. Many thanks for your care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter U (Son of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent, friendly staff. My mother gets well looked after and cared for. Would recommend Barnes Court to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S D (Son of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the positive side. My mother was welcomed and settled with kindness and attentiveness by all care home personnel and receives excellent nursing and day to day care.
Some negatives - windows on the building could be kept cleaner. Also, the care home (countywide) minibus looks dirty and rusty, not
a good advert and certainly gives a false impression when parked outside the home.

Reply from Mandy Mackley, Home Manager at Barnes Court Care Centre

Thank you for your comments. We're very glad to hear that you are happy with the care your mother is receiving and I will pass on your kind words to the rest of the team. We are currently getting our windows repainted and new plastic sills installed to improve their appearance and we've also had our minibus in for a service and clean.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debra H (Resident) assisted by family/friend published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A good care home but I would like to go out more.

Reply from Mandy Mackley, Home Manager at Barnes Court Care Centre

Thank you for your feedback, Debra. I'm glad to hear you're happy with the home. Our activities coordinator is going to be planning some more outings as our minibus is in for its annual service at the minute. I'll ask her to let you know about any outings we have coming up.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eileen K (Resident) assisted by family/friend published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Like living here and enjoy activities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.3 (9.266)

Overview of Review Score

The Review Score of 9.3 (9.266) out of 10 for Barnes Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.648 for Barnes Court Care Centre is calculated as follows: ( (90 Excellents x 5) + (27 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 125 Ratings = 4.648

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.618 Points relating to the number of positive Reviews for Barnes Court Care Centre is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8. 11 Positive Reviews ÷ 17.8 = 0.618

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Sue

Sue Clark

Job Title: Deputy Manager

Hi, my name is Sue Clark and I am the Deputy Manager at Barnes Court.


I have worked for the company for almost 10 years, starting as a Care Assistant, progressing to Care Practitioner and then given the opportunity to progress even further with company support to train as a Nursing Associate at Teesside University. After completing the course I graduated in 2022 and continued as a Registered Nursing Associate, then was offered the job as Deputy Manager in January 2024 which I accepted and continue to be in post, enjoying the day to day running of Barnes Court, the challenges and the positive moments which make my career path worthwhile.