Brierton Lodge Care Home

Brierton Lane, Hartlepool TS25 5DP
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9.1 70 Reviews
  • Brierton Lodge Care Home, Hartlepool
At Brierton Lodge Care Home, the team provide nursing and nursing dementia care with a focus on personalised and bespoke support. Getting to know residents, personalised care plans are designed to ensure each person's health and wellbeing needs are met each day.

In a carefully designed and homely setting, residents can pursue hobbies and interests in the lovely communal areas, feel at home with comfortable en-suite rooms and relax in the onsite hair salon. There are also a number of dining areas that provide the perfect space to share meals with fellow residents, or family and friends. Located in a residential area in the coastal town of Hartlepool, residents of Brierton Lodge Care Home also benefit from a plethora of local amenities right on their doorstep.

In addition to the range of activities available, residents are encouraged to take an active role in the Hartlepool community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the team at Brierton Lodge goes above and beyond to deliver the kindest possible care to residents, supporting them to lead their best possible life and offering peace of mind that the setting is somewhere to truly feel at home.

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Care Provided by Brierton Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jayne Parkins (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Brierton Lodge Care Home Reviews (70)

Total of 70, showing 1-20
9.1

Brierton Lodge Care Home has a Review Score of 9.1 (9.061) out of 10, based on 9 reviews in the last 2 years. Over all time Brierton Lodge Care Home has 70 reviews.

Overall Experience

  • 51
  • 17
  • 2
  • 0
  • 0

Date Published

70
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6
9
61

Review from Peter H (Husband of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy my wife is being cared for by your excellent staff as I cannot look after her anymore.

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Review from Jackie A (Friend of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff. Very helpful and attentive to needs of residents, even in challenging situations. Plenty of indoor and outdoor activities for residents and friends and family.

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Review from Emily M (Granddaughter of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home with amazing staff. Wonderful family events. Very welcoming. My grandad is very happy and settled here.

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Review from Kathleen D (Sister of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Nice to see my brother cared for and happy.
He has had some days out.
At the end of the day, he is happy, which is good to see.
Staff are pleasant and always answer any concerns I may have.

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Review from Alison W (Daughter of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam was moved into Brierton Lodge as she needed nursing care and was awarded nursing funding.
Since she's been in, she has settled down lovely. She is eating her meals, laughing lots and is generally settled.
I'm so pleased that there was a room for her.

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Review from Kelly B (Granddaughter of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First visit to see Nana since moving into Brierton Lodge, and already, you can see positive changes. She's clean, tidy, gaining weight and generally laughing and smiling again. Such a relief for the family knowing she's in good hands.

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Review from P C (Daughter of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers help us a lot and my mam thinks the food is lovely.

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Review from C M (Daughter of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, staff are brilliant with my mum and other residents. They make sure my mam is comfortable and cared for when we have gone.

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Review from Alison M (Daughter of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank this fantastic home, and all of the staff, each and every one of them, for the care they have given my mam in the short time she was with them. The care she received was fantastic, then when she became really ill, all the staff looked after me and any family that was there, including
food and drinks whenever we needed it. Nothing at all was a bother for them, (even opening and closing the main doors 50 thousand times). Thanks for everything, highly recommend this establishment to care for your loved ones. This has been wrote on behalf of my mam and myself and all family.

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Review from Julie C (Daughter of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been treated with respect and dignity since arriving. The care staff are really friendly and have made her feel at home.

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Review from Janette P (Sister of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home. The staff are wonderful and very helpful. I know my sister will be well cared for here.

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Review from L L (Daughter of Resident) published on 1 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly. Mam seems to be well looked after - she makes no complaints about the staff and meals - again she doesn't say anything against but please note (along with most relatives I think) do not see most of the food, only occasionally if I happen to be there near teatime. Very happy with
Mam staying here. She seems to like it and is very settled. Has said she likes living here.

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Review from S W (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My only complaint, would be access on a weekend. Dad (who is 90 years old), has stood for ten to fifteen minutes waiting for someone to open the door. I appreciate staff are busy without having to keep coming and opening the door. Maybe visitors who are regular visitors should be provided with a code
or employ someone to be in the office on a weekend to open the door.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Brierton Lodge Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry to hear your Dad has experienced issues with accessing the home on a weekend and that he had too long a wait before the door was opened by a member of staff. Unfortunately, due to security reasons, we are unable to give the code out to visitors. The Home Manager and Deputy Home Manager have been informed of your concern and they are looking at a suitable solution to this to ensure your Dad and other visitors are not left standing outside the home for long periods of time. The Home Manager would be more than happy to meet with your Dad or yourself to discuss any issues or concerns you have so that these can be addressed. Thank you for your positive comments, we will ensure these are passed over to the staff team at Brierton Lodge.


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Review from S H (Husband of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank them enough for the care that has been given to my wife as she was a carer for twenty years herself. The staff have been very, very good as my wife still thinks she is at work sometimes and they let her think she is.

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Review from Catherine B (Sister of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that the care my sister is getting at Brierton Lodge is very good. The staff are always there to help. Very pleasant.

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Review from M P (Son of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brierton Lodge Care Home is a home for Mum in the best sense of the word. She is safe, befriended and cared for both physically and mentally. It is also interesting to note how the staff spontaneously tell you how much they enjoy and are committed to their work.

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Review from D G (Resident) assisted by family/friend published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have experienced the most helpful, kindly and efficient carers and medical staff as I have ever experienced in my lifetime. They are all 101%. The accommodation meets every one of my requirements and once again, it is the perfect place for the purpose for which it was built.

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Review from Vicky P (Granddaughter of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at the home show kindness, care and compassion in abundance. Not only did I witness the most wonderful care for my grandad but they were consistent with all residents (and visitors). The home is clean and comfortable and the staff know their residents and their needs very well. I hope the
staff get the recognition they deserve for an amazing job.

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Review from R G (Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are making my stay very pleasant and extremely comfortable. I have just the right amount of care and privacy I need. Food is very good and plentiful.

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Review from E W (Granddaughter of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and accommodating and there appears to be genuine care for the residents. My nana always seems to be comfortable and well-fed(!)
There are some activities planned for residents to engage with but opportunities for positive interaction and mental stimulation do seem limited.
I have never dealt with management and so do not wish to comment.

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Current Review Score: 9.1 (9.061)

Overview of Review Score

The Review Score of 9.1 (9.061) out of 10 for Brierton Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.571 for Brierton Lodge Care Home is calculated as follows: ( (72 Excellents x 5) + (21 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 105 Ratings = 4.571

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.49 Points relating to the number of positive Reviews for Brierton Lodge Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6. 8 Positive Reviews ÷ 11.6 = 0.69

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Frequently Asked Questions about Brierton Lodge Care Home

What types of Care is Brierton Lodge Care Home registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Brierton Lodge Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Brierton Lodge Care Home have?

There are 54 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Brierton Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brierton Lodge Care Home to the centre of Hartlepool?

1.7 mile(s) as the crow flies, distance by road may be significantly further.