Brierton Lodge Care Home

Brierton Lane, Hartlepool TS25 5DP
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9.1 70 Reviews
  • Brierton Lodge Care Home, Hartlepool
At Brierton Lodge Care Home, the team provide nursing and nursing dementia care with a focus on personalised and bespoke support. Getting to know residents, personalised care plans are designed to ensure each person's health and wellbeing needs are met each day.

In a carefully designed and homely setting, residents can pursue hobbies and interests in the lovely communal areas, feel at home with comfortable en-suite rooms and relax in the onsite hair salon. There are also a number of dining areas that provide the perfect space to share meals with fellow residents, or family and friends. Located in a residential area in the coastal town of Hartlepool, residents of Brierton Lodge Care Home also benefit from a plethora of local amenities right on their doorstep.

In addition to the range of activities available, residents are encouraged to take an active role in the Hartlepool community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the team at Brierton Lodge goes above and beyond to deliver the kindest possible care to residents, supporting them to lead their best possible life and offering peace of mind that the setting is somewhere to truly feel at home.

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Care Provided by Brierton Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jayne Parkins (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Brierton Lodge Care Home Reviews (70)

Total of 70, showing 21-40
9.1

Brierton Lodge Care Home has a Review Score of 9.1 (9.061) out of 10, based on 9 reviews in the last 2 years. Over all time Brierton Lodge Care Home has 70 reviews.

Overall Experience

  • 51
  • 17
  • 2
  • 0
  • 0

Date Published

70
0
6
9
61

Review from A W (Partner of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff very helpful. They have treated my partner with great dignity. Thank you.

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Review from C R (Son of Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's condition has improved greatly during her stay at Brierton Lodge, compared to her condition whilst in hospital. The professionalism and courtesy of the management and staff are exemplary. I commend them highly to anyone. I would also like to express the gratitude of m whole family to all
the staff at Brierton Lodge Care home. Well done and thank you.

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Review from Maureen M (Daughter of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care in Brierton Lodge was exceptional. I am a nurse and the standard was excellent. The carers were all wonderful. The place was so clean and tidy. The manager was always checking to see if we needed anything. The food was top quality. The best care home in Hartlepool.

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Review from Dianne G (Daughter of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam went into Brierton Lodge on 8th Sept. Sadly she passed away on the 18th. The care was amazing, all the staff from the manager down to the domestics were so friendly and caring towards mam. Nothing was any trouble. She had a beautiful room. I know in my heart she went peacefully in beautiful surroundings
and 100% care.

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Review from S P (Granddaughter of Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be more thankful, grateful for the care and support given to my nana in Brierton Lodge. The staff members, carers and nurses have exceeded expectations and I really couldn't thank then enough, on how helpful and caring they have been. This nursing home is very clean, accessible and comfortable.
Overall, I am very happy with the staff and facilities, I would highly recommend Brierton Lodge to anyone. Thanks again.

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Review from C A (Daughter of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are welcoming and are happy to help. Mum has settled in nicely.

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Review from L D (Niece of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My auntie has settled in lovely. This home has looked after her needs and has been very supportive to her and her family.

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Review from Karen R (Daughter of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was really struggling to settle in her previous care home, she ended up in a mental hospital, we just knew she would settle at Brierton Lodge after we explored the home. She has settled wonderfully and I know that is down to the staff and management. They have so much patience and are wonderful
with the residents, nothing is too much trouble for the residents and their families. Thank you, I don't worry about her at all now.

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Review from Stephen T (Son of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only describe the care my mother received as excellent in every area.

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Review from Jessica J (Daughter of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There was a great feeling of relief when my father was admitted to Brierton Lodge. I had been to visit (impromptu) and staff took time to show me around and answer any questions. I have observed excellent care, compassion, professionalism, excellent liaison with other services when needed (111, GP etc.,)
and I have been contacted appropriately, in a timely way when need to be informed about something. I would not hesitate to recommend Brierton Lodge highly.

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Review from Doreen B (Daughter of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brierton Lodge is looking after all residents and took good care of my Dad. It's a very warm and loving atmosphere.

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Review from S W (Son of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is receiving excellent care directed to his needs. I am confident that he is in a safe, caring environment.

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Review from D A (Daughter-in-law of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the care home is a really nice, safe place for my mother in law.
Very clean. Friendly staff. Overall better than I thought it would be.

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Review from D L (Niece of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Here today with entertainment (miniature horses - ponies). Visitors, residents and horses love the experience and they are the hight of entertainment. My Aunt was a resident in this home and she always loved the way she was kept involved in many activities. Her care was extremely suited to her needs
and requirements from her arriving to her death.

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Review from Rachel F (Granddaughter of Resident) published on 27 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was in this home for only a very short time before she passed away but in that time she received exceptional treatment from all the staff members. She was made to feel extremely at home, meals were wholesome and varied and tasted great, the facilities were first class and she felt at home from
day one.

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Review from Rebecca B (Granddaughter of Resident) published on 27 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan was only in Brierton for just short of a week before she sadly passed away. The care she received while there was amazing and the home itself has so much to offer for the elderly, it's outstanding. Even when Nan passed, the staff were brilliant, very caring, compassionate and respectful.
I
wish Nan had got the opportunity sooner to move into this care home as I'm certain she would have been well looked after and very happy there. I'm forever grateful to the staff for making the last week of Nan's life a settled, caring and less painfull one.

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Review from A B (Son of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Nothing too much trouble for staff even smallest details were attended to.

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Review from S D (Daughter of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my father has received is second to none.
The staff are exceptionally caring in everything they do. Nothing is a trouble to them. They also helped get the family through a very difficult time. They all seem very passionate in everything they do.

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Review from Michael D (Son-in-law of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our 1st meeting with the home manager, we were impressed with attitude, cleanliness and general appearance. Having my father-in-law being cared for my opinions have not altered.
I have visited many care home and this care home exceeds any expectations I have had in the past. The staff are so caring
and professional in all aspects of interaction.

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Review from Pauline R (Wife of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been excellent. I cannot fault the care and support the staff have given my husband and myself.

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Current Review Score: 9.1 (9.061)

Overview of Review Score

The Review Score of 9.1 (9.061) out of 10 for Brierton Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.571 for Brierton Lodge Care Home is calculated as follows: ( (72 Excellents x 5) + (21 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 105 Ratings = 4.571

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.49 Points relating to the number of positive Reviews for Brierton Lodge Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6. 8 Positive Reviews ÷ 11.6 = 0.69

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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