Brierton Lodge Care Home

Brierton Lane, Hartlepool TS25 5DP
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9.1 70 Reviews
  • Brierton Lodge Care Home, Hartlepool
At Brierton Lodge Care Home, the team provide nursing and nursing dementia care with a focus on personalised and bespoke support. Getting to know residents, personalised care plans are designed to ensure each person's health and wellbeing needs are met each day.

In a carefully designed and homely setting, residents can pursue hobbies and interests in the lovely communal areas, feel at home with comfortable en-suite rooms and relax in the onsite hair salon. There are also a number of dining areas that provide the perfect space to share meals with fellow residents, or family and friends. Located in a residential area in the coastal town of Hartlepool, residents of Brierton Lodge Care Home also benefit from a plethora of local amenities right on their doorstep.

In addition to the range of activities available, residents are encouraged to take an active role in the Hartlepool community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the team at Brierton Lodge goes above and beyond to deliver the kindest possible care to residents, supporting them to lead their best possible life and offering peace of mind that the setting is somewhere to truly feel at home.

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Care Provided by Brierton Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jayne Parkins (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Brierton Lodge Care Home Reviews (70)

Total of 70, showing 41-60
9.1

Brierton Lodge Care Home has a Review Score of 9.1 (9.061) out of 10, based on 9 reviews in the last 2 years. Over all time Brierton Lodge Care Home has 70 reviews.

Overall Experience

  • 51
  • 17
  • 2
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Date Published

70
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6
9
61

Review from Gary N (Son of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is nothing but praise for the staff and mum seems to be happy in her everyday doings. Really pleased.

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Review from Jean G (Wife of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the staff at this home enough. No words could describe the difference they have made to mine and my husband's life. He had been in a previous home and lost over a stone in 2 weeks, and in a wheelchair but here, they helped him eat again, not only that, his face lights up when the staff
come in. Their dedication is amazing, they are all so lovely to me and all relatives.

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Review from J S (Daughter of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home to be excellent for my mam's care. Staff are very good with mam. Nicely decorated and spotlessly clean. I am happy mam's in a nice home and so are family members.

Reply from Jayne Duck, Customer Services Administrator at Brierton Lodge Care Home

Thank you for your review. It is lovely to hear that you and your family are happy knowing that your mum is well cared for.


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Review from Henry B (Son of Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day until Mam passed away she was very well looked after and treated with respect by all of the staff. I trusted all of the staff and knew Mam was being well taken care of 24/7. Mam was in various care homes before Brierton Lodge, but I feel they provided the best care with dignity. All
of the staff were very friendly and helpful and kept me well informed on any aspect of Mam's care.

Reply from Jayne Duck, Customer Services Administrator at Brierton Lodge Care Home

I'm so sorry to hear of your loss. Please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Neil H (Son of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are welcoming and very happy to help. They take the time to discuss how my mother has been and what a pleasure she is to take care of.

Reply from Jayne Duck, Customer Services Administrator at Brierton Lodge Care Home

Thank you for your review. It must be so nice to know that your mum is been well cared for and that you don't have to worry knowing that if anything was to change you would be informed and kept up to date with everything.


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Review from Joan B (Cousin of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been in the excellent care of Brierton Nursing Home for five years.
From her first day, she has been given the highest quality nursing care appropriate to her very complex needs.
She is always shown genuine compassion and care in her relationships and above all is treated with dignity
at all times.
There is a positive ethos of calm within the building and all staff work to the highest standards.
Thank you.

Reply from Jamie, National Development Manager at Brierton Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from K S (Relative of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been a resident for about 5 years. During this time I have been very impressed with the care and attention given to the residents. As I visit as least once a week, I have seen just how good the staff are. Residents are treated with dignity and are not treated like children (I have seen
this happen in other care homes).

Reply from Jamie, National Development Manager at Brierton Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Ellis S (Grandson of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my grandmother has been receiving since she relocated from another care home has been nothing short of exemplary. The staff are very attentive and have taken on board my grandmothers needs in a very professional manner. I have been very impressed with how Brierton Lodge operates in comparison
to the previous facility my grandmother was transferred from. I would have no hesitation in recommending Brierton.

Reply from Jamie, National Development Manager at Brierton Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Ann G (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's care home closed down so she was moved into a home that wasn't suitable for her. She was then moved into Brierton Lodge in December last year after about 6 months in the previous home. Myself and my family are highly satisfied with the care she is now receiving the staff are very caring
and treats my mother with the utmost respect. The food and accommodation are excellent. We are looking forward to the summer so we can take mother into the garden.

Reply from Tom Meyer, Customer Service Administrator at Brierton Lodge Care Home

Thank you for your review. We are glad to hear she has been able to find a place she can feel at home.


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Review from Kim F (Granddaughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm and welcoming home. Clean and tidy. Staff friendly and treat all residents with dignity and respect.

Reply from Tom Meyer, Customer Service Administrator at Brierton Lodge Care Home

Thank you for your review. We're very appreciative of any feedback we receive. We're always glad to hear positive reviews of the staff in our homes.


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Review from Caitlin D (Great-granddaughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home provides excellent service and care for residents and are welcoming to visitors. Home is very well kept.

Reply from Tom Meyer, Customer Service Administrator at Brierton Lodge Care Home

Thank you for your review. We're very appreciative of any feedback we receive.


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Review from Jean B (Daughter of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home has lovely, welcoming atmosphere and always smells clean and fresh. Staff always friendly and helpful, nothing is too much trouble. The menu choice is extensive lots of fresh home cooked food, delicious.

Reply from Emily Wilson, Customer Service Administrator at Brierton Lodge Care Home

Thank you for your lovely feedback. Our duty is to make our residents feel at home, so I am pleased that the welcoming atmosphere reflects that. I will pass on your kind words to the home manager. Best wishes, The Bupa Customer Care Team.


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Review from C D (Great-granddaughter of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice home staff are extremely welcoming. The facilities are great. Home always smells amazing and clean. My nana was in a different home before and this one is 100 times better. I feel happy with the level of care my nana is receiving overall a lovely friendly place.

Reply from Emily Wilson, Customer Services Administrator at Brierton Lodge Care Home

Thank you for sharing such a lovely review with us, we really appreciate it. I am so pleased that you are happy with the environment of the home and that your Nana is receiving all of the care she needs. I will pass your kind words onto the home manager. Best wishes, The Bupa Customer Care Team.


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Review from John D (Brother-in-law of Resident) published on 17 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant place if ever I am in a situation where I need to go into care then please let it be here cannot fault the place or the staff very warm friendly staff nothing is to much very clean lovely atmosphere lot's of activities for the residents and guest's.

Reply from Emily Wilson, Customer Service Administrator at Brierton Lodge Care Home

Thank you so much for your kind comments about Brierton Lodge. I am so pleased that you are happy with our staff and environment. We will share your comments with the home manager. The Bupa Customer Care Team


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Review from Myra D (Sister of Resident) published on 17 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every single person who works in this care home from the cleaners to management go above and beyond the call of duty they are all friendly caring and nothing is too much for them. the home itself is very clean with a warm friendly atmosphere they constantly interact with the resident's and always making
sure they maintain their dignity.
It's a pleasure to walk into the place.

Reply from Emily Wilson, Customer Service Administrator at Brierton Lodge Care Home

Thank you so much for your comments. I am so pleased you are happy with Brierton Lodge, it is our duty to provide a warm and friendly environment for not just our residents, but anyone who visits our homes. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from David A (Son-in-law of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Brierton Lodge Care Home to be well run with well-trained staff, the only negative is I believe like most care home they are understaffed, the carers and the nurses work very hard in some trying circumstances, I also believe the carers deserve a lot more money for the work that they do. Overall
I think Brierton Lodge Care Home is the best care home for my mother-in-law.

Reply from Jayne Duck, Customer services administrator at Brierton Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from J A (Daughter of Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Brierton Lodge is the best and well run care home for my mother. All the staff, carers and nurses are well trained. hard working and above all caring and supportive of residents and family in what can be very hard and trying circumstances.

Reply from Rose Pickering, Customer Service Administrator at Brierton Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Sharon D (Daughter of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff helpful and friendly. All equipment supplied to help with my mother's mobility issues (rota stand purchased and new seat cushion for wheelchair) which has helped her recovery. More activities during the day would help too.

Reply from Rose Pickering, Customer Service Administrator at Brierton Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Ronald H (Son of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care. Friendly staff. Caring management. Lots of activities on offer. Lovely garden. Good choice of menu but Mam peg fed. Good nursing staff.

Reply from Rose Pickering, Customer Service Administrator at Brierton Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from J T (Son of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No problems with the care my mother is receiving, she has settled in well and appears happy and well looked after.

Reply from Jayne Duck, Customer Services Administrator at Brierton Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Current Review Score: 9.1 (9.061)

Overview of Review Score

The Review Score of 9.1 (9.061) out of 10 for Brierton Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.571 for Brierton Lodge Care Home is calculated as follows: ( (72 Excellents x 5) + (21 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 105 Ratings = 4.571

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.49 Points relating to the number of positive Reviews for Brierton Lodge Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6. 8 Positive Reviews ÷ 11.6 = 0.69

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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