Rossmere Park Care Centre Reviews (7)
Rossmere Park Care Centre has a Review Score of 8.1 (8.094) out of 10, based on 1 reviews in the last 2 years. Over all time Rossmere Park Care Centre has 7 reviews.
Review from A O (Daughter of Resident) published on 30 August 2024
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Overall Experience
5.0 out of 5
Every member of staff went the extra mile to treat dad with dignity, respect and kindness.
He (and us) received the very best there is to offer in our time of greatest need. A huge thank you to the wonderful people (you know who you are) who helped my dad on his final journey.
Reply from Maxine Lee, Manager at Rossmere Park Care Centre
Thank you so much for the review. We are pleased that we provided a high standard of care and that you and your dad felt supported through a very difficult time.
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Review from Mark C (Son of Resident) published on 4 April 2022
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Overall Experience
2.0 out of 5
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Review from Brenda G (Daughter of Resident) published on 25 March 2020
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Overall Experience
4.0 out of 5
I think what makes this care home so good is the staff - they are marvellous.
Reply from Maxine Lee, Manager at Rossmere Park Care Centre
Thank you, I will pass these lovely comments over to my staff especially at this unprecedent time. Comments like these is what keeps my staff doing what they do best. Many thanks for the review.
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Review from Geraldine W (Daughter of Resident) published on 20 March 2019
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5.0 out of 5
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Review from Margaret T (Aunt of Resident) published on 26 November 2018
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5.0 out of 5
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Review from Lisa T (Sister of Resident) published on 22 November 2018
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5.0 out of 5
Sometimes we don't take time to mention the stars that work in different work environments.
The receptionists are great at what they do. Never
The specialist cancer nurse - thank you for looking after my brother. I know it can be challenging at times but the professional that you are shines through every day.
The night nurse - when I come in on an evening you help me to be calm, you are an amazing listener and understand any concerns that I have and help me to formulate a plan to move forward positively.
The cleaning staff - appreciate all the work you do to keep the room clean and tidy. Love our little chats - they keep me going.
Thanks, everyone.
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Review from Gill M (Daughter of Resident) published on 26 July 2017
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5.0 out of 5
Mam stays with Dad most nights and they make sure she is looked after as well.
You could
Do not hesitate to have your family here you can be sure they will be well catered for.
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Overview of Review Score
The Review Score of 8.1 (8.094) out of 10 for Rossmere Park Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Rossmere Park Care Centre is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.094 Points relating to the number of positive Reviews for Rossmere Park Care Centre is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6. 1 Positive Reviews ÷ 10.6 = 0.094
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
