Warrior Park Care Home

Queens Street, Seaton Carew, Hartlepool TS25 1EZ
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9.2 90 Reviews
  • Warrior Park Care Home, Hartlepool
Warrior Park Care Home is located on the seafront in Seaton Carew and is convenient for shops, amenities, public transport and the A19. Elizabeth Way Shopping Centre is just one mile away.

This purpose built care home provides nursing and social care for the frail elderly and mentally infirm elderly.

Accommodation at Warrior Park is provided in single occupancy rooms, some of which are suitable for sharing.

Warrior Park features TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can socialise at meal times, are also available. Traditional home cooked meals are served with daily choices being available. Special diets can be catered for.

The home benefits from regular visits made by an experienced hair stylist and qualified chiropodist. Complementary therapies can also be arranged.

The home offers a selection of activities for residents.

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Care Provided by Warrior Park Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Valerie Halas (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Warrior Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Warrior Park Care Home Reviews (90)

Total of 90, showing 61-80
9.2

Warrior Park Care Home has a Review Score of 9.2 (9.193) out of 10, based on 8 reviews in the last 2 years. Over all time Warrior Park Care Home has 90 reviews.

Overall Experience

  • 50
  • 37
  • 2
  • 1
  • 0

Date Published

90
2
3
8
82

Review from Diane B (Daughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother transferred from hospital to the home just over a week ago. She has settled well and looks a little bit more herself. She appears to be well looked after, clean and tidy, eating all her meals and nice and calm in her new environment. Staff have been helpful in helping her to adjust during
this difficult time.

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Review from Joanne G (Daughter of Resident) published on 2 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Warrior Park for 9 months and is very happy and comfortable there. At first, I was very worried about her going into care and did everything possible to try to avoid it, but it was inevitable. From day one the staff at Warrior Park have been fantastic with her. Always
cheery, supportive and respectful, mam's needs are constantly met.
The manager and carers are always available to talk to, relatives are welcome to visit day or night and can even ring to speak with their loved ones, or use skype or email to keep in touch. For the first time in years, I've been able to step back and relax a little. I feel as though I have my life back and I am able to enjoy much more quality time with my mam, rather than constantly worrying about looking after her.


This care home has got it right! The manager and her team are true gems.


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Review from R W (Son of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carol service took place but I arrived late. Dad had been singing Silent Night and kids from school sang Silent Night. He enjoyed it and had a cup of tea afterwards.

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Review from Glynis M (Daughter of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care my mum receives.

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Review from J B (Sister-in-law of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the appointment of the new activities coordinator, I have been very impressed with the amount of activities she has managed to do with the residents.

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Review from Erin C (Great-granddaughter of Resident) published on 11 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Taking excellent care of my nanna and very homely. Staff are very friendly to visitors and approachable.

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Review from P S (Great-Niece of Resident) published on 11 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My great aunt moved to Warrior Park Care Home in 2014 after being diagnosed with Alzheimer's and no longer being able to cope at home despite a care package being put in place. She was under DoLs order and the whole situation was very distressing for us all including my great aunt.
Her care in Warrior
Park Care Home has been first class from day one. The staff loved and cared for her and she became part of another family. She was safe and supported. All the staff went out of their way to make sure her needs were catered for. My great aunt died on 28th October 2016 after a very short stay in hospital where she was even visited by the manager and two of her favourite carers. We can never repay the staff for their love, care and support to both my great aunt and us as a family. We knew she was safe and with Alzheimer's it is always a worry. Thank you all.

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Review from Gordon H (Husband of Resident) published on 21 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with the care my wife is getting. The staff are kind and caring, nurses, senior carers and activities lady are excellent.

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Review from Eileen S (Wife of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really pleased with the personal care given to my husband following a comment to the manager. He looked really smart the next day.

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Review from Janet F (Daughter of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that my mother is well looked after. She is always clean and tidy when I visit. She enjoys all her meals that I see her eat. As her daughter, I feel she is happy and safe in her environment. The staff are all approachable and make sure she is alright.

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Review from Audrey B (Wife of Resident) published on 2 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very, very happy with my husbands move to Warrior Park Care Home.

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Review from Linda F (Sister of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident at this home for five weeks now. My sister had spent a lot of time in hospital before coming into this home. She was unable to return to her own home. She is now fully reliable on care and is wheelchair bound. My sister was most distressed and slowly deteriorated before
she came to this home. We now see a great improvement in her, she is more settled and her health is improving. The staff are very caring and treat her with dignity. We can visit at any time and are made most welcome. I am so pleased with her progress.

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Review from Marjorie T (Sister of Resident) published on 8 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has settled in and improved since coming here from hospital. The staff are very accommodating.

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Review from Claire T (Niece of Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a wonderful calm, friendly and professional atmosphere as soon as you enter. Initially we were concerned that my aunt who had a long stay at hospital would not settle. Within a week it became evident that not only had she settled, but that she was receiving first class treatment in this
wonderful establishment. We are so relieved to have found such a fantastic place for her to live.

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Review from Ann W (Daughter of Resident) published on 14 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Standards have vastly improved over the last decade. My mother was admitted in 2007 and gradually it has reached its current level. Carers are attentive and familiar with my mother's needs and her various moods! I find them pleasant always. I think she loves them as family.

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Review from J S (Daughter of Resident) published on 7 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely caring staff at all times. Nothing is ever a trouble.

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Review from Shirley F (Daughter-in-law of Resident) published on 6 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with the staff they are very friendly always cheerful and very caring, not just for residents but also their families. Mum always looked well kept with co-ordinating clothes and hair clean and tidy. The best recommendation came from mum. Would you two mind if I stay here
because everyone is lovely. They are always coming in to see if I'm OK. I like it here. That was very comforting for us because she had never wanted to go into a home.

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Review from R B (Son of Resident) published on 14 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with all information given.

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Review from Gillian (Daughter of Resident) published on 12 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warrior Park meets the needs of residential EMI and nursing care with the utmost professional and caring conditions for its patients, a beautiful and calm setting, it is without doubt one of the best homes in Hartlepool. My mum has been cared for here for seven years and her family have been very impressed
with her care. I would have no hesitation in recommending them to family and friends.

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Review from S M (Sister of Resident) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother appears to be reasonably happy and well cared for.

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Current Review Score: 9.2 (9.193)

Overview of Review Score

The Review Score of 9.2 (9.193) out of 10 for Warrior Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.624 for Warrior Park Care Home is calculated as follows: ( (61 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 93 Ratings = 4.624

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.569 Points relating to the number of positive Reviews for Warrior Park Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 8 Positive Reviews ÷ 10.4 = 0.769

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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