Warrior Park Care Home

Queens Street, Seaton Carew, Hartlepool TS25 1EZ
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9.2 90 Reviews
  • Warrior Park Care Home, Hartlepool
Warrior Park Care Home is located on the seafront in Seaton Carew and is convenient for shops, amenities, public transport and the A19. Elizabeth Way Shopping Centre is just one mile away.

This purpose built care home provides nursing and social care for the frail elderly and mentally infirm elderly.

Accommodation at Warrior Park is provided in single occupancy rooms, some of which are suitable for sharing.

Warrior Park features TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can socialise at meal times, are also available. Traditional home cooked meals are served with daily choices being available. Special diets can be catered for.

The home benefits from regular visits made by an experienced hair stylist and qualified chiropodist. Complementary therapies can also be arranged.

The home offers a selection of activities for residents.

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Care Provided by Warrior Park Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Valerie Halas (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Warrior Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Warrior Park Care Home Reviews (90)

Total of 90, showing 81-90
9.2

Warrior Park Care Home has a Review Score of 9.2 (9.193) out of 10, based on 8 reviews in the last 2 years. Over all time Warrior Park Care Home has 90 reviews.

Overall Experience

  • 50
  • 37
  • 2
  • 1
  • 0

Date Published

90
2
3
8
82

Review from Neil (Son of Resident) published on 6 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my first visit, staff seem kind and friendly, willing to offer help.

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Review from Jemma (Granddaughter of Resident) published on 5 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warrior Park is a dedicated team of carers, nurses etc who provide an outstanding amount of not care but love for my nana and are a team I trust and know. From the start my nana has been settled and has always been happy in herself (and her face always lights up with the staff). The team explain all
things to the family and feel they have become my nanas second family.....10/10!!

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Review from Mary-Ann (Daughter-in-law of Resident) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly atmosphere, pleasant environment, person centered carers.

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Review from Nellie P (Son-in-law of Resident) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, short but sweet.

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Review from Jess (Son of Resident) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First visit, very pleased with mother's care, friendly, clean atmosphere.

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Review from S M (Granddaughter of Resident) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kind, helpful staff!

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Review from E S (Daughter of Resident) published on 18 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been here nearly 7 years very satisfied with her care.

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Review from Pat M (Daughter of Resident) published on 15 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The review from my mums care with carers and social workers was very satisfactory. All doing a great job.

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Review from Vicky F (Granddaughter of Resident) published on 17 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and the residents are always treated with respect. The home is always clean and well kept. I am happy with the level of care that is given and think the care staff do a good job. I think there is room for improvement on the activities side, I would like to see a wider range
of activities.

Reply from Gail Starling, Home Manager at Warrior Park Care Home

Hi Vicky, thank you for taking the time to review Warrior Park - we appreciate all comments and feedback. I'm delighted to read such kind words about our team and the care provided to your relative. In terms of activities, since your review we have created a planned activity schedule that will be implemented by our Personal Activities Leader. We will also be launching a brand new hair salon in the next few weeks. If you want to talk more about any activities you'd like to see introduced in the home then please don't hesitate to get in contact with me. Thank you again, Gail.


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Review from Caroline B (Daughter of Resident) published on 18 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is a 92 year very frail gentleman. His previous home was under closure by the CQC and we were told on the 21st December he was to move by 15th January. As you can imagine this was distressing not only for my dad but also us as a family. The manager went out of her way, by giving up her day
off on a Saturday to ensure dads admission went smoothly. I cannot fault any member of staff we have come into contact with, all of whom have shown to be caring, compassionate and competent. Within three days of dad being there the staff had developed good relationships with dad and ourselves, the family. He has been shown lots of warmth and kindness, something that was greatly lacking in his previous care home. I cannot fault our experience in this home to date and I am sure the dedicated team will continue to excel. I am in the profession personally holding the role of Home Manager in a local competitor home and therefore am aware of what good quality care is. Dad had nothing but excellent quality care. I would highly recommend this home.

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Current Review Score: 9.2 (9.193)

Overview of Review Score

The Review Score of 9.2 (9.193) out of 10 for Warrior Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.624 for Warrior Park Care Home is calculated as follows: ( (61 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 93 Ratings = 4.624

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.569 Points relating to the number of positive Reviews for Warrior Park Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 8 Positive Reviews ÷ 10.4 = 0.769

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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