Eston Lodge Care Home

Normanby Road, Eston, Middlesbrough TS6 9AE
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9.7 31 Reviews
  • Eston Lodge Care Home, Middlesbrough
Eston Lodge Care Home is professionally run with a warm and caring atmosphere and aims to enhance the quality of life for all 49 residents. Eston Lodge Care Home is registered, and therefore licensed to provide services, by the Care Quality Commission.

Eston Lodge has acquired a reputation as having the very highest standards for residents with all levels of care, employing highly trained registered nurses and care assistants who provide 24-hour professional support.

Eston Lodge’s experienced team of staff are all trained in caring for people, including those with dementia and complex needs. The team provide a balance between support when it’s needed, and helping residents maintain their independence, whilst encouraging each resident to lead a full and active lifestyle wherever possible.

The person-centred care for every resident is unique. Therefore each resident has their own plan of care that meets their emotional, psychological, social and spiritual needs, as well as physical needs. Staff are committed to ensuring residents maintain self-respect and dignity at all times.

Stimulation and activities are particularly important for residents who enjoy physical and mental activities such as baking, reminiscence, painting, music and arts, gardening, gentle exercise and life skills, which helps bolster strength and energy, and offers an opportunity to interact with staff and other residents.

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Care Provided by Eston Lodge Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tracy Hill (Home Manager)
  • Admission Criteria
    • We accept referrals from our local authority and people funding their own care.
    • Ages 18+
  • Room Information
    • Single Rooms (45)
    • Couples/Companion Rooms (2)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Eston Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,238
    • Self-Funded Residential Dementia Care from £1,238
    • RESPITE Self-Funded Residential Care from £1,238
    • RESPITE Self-Funded Residential Dementia Care from £1,238

  • Our fees include all care services, activities and meals. We do not charge top ups.
  • (these prices are only a guideline, please contact Eston Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home encourages family and friends to visit. However, they operate protected mealtimes in order to help residents focus on the nutritious meals prepared by the catering team. The home asks that visitors avoid arriving during meals.


  • Parking

  • There is ample parking onsite.


Eston Lodge Care Home Reviews (31)

Total of 31, showing 1-20
9.7

Eston Lodge Care Home has a Review Score of 9.7 (9.726) out of 10, based on 14 reviews in the last 2 years. Over all time Eston Lodge Care Home has 31 reviews.

Overall Experience

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Date Published

31
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5
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Review from Natalie P (Daughter of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care was provided by all staff at Eston Lodge for my mum when she needed 24-hour essential respite care. The team is run very efficiently by the lovely Manager, who overlooked every aspect of my mum's stay, ensuring all medical appointments were attended and all medical professionals appropriately
briefed where necessary. All the care staff went above and beyond to ensure my mum was happy and comfortable at all times.
Her meals were consistent, and fully nutritional with a wide variety/selection and the chef made sure she got to know each and every resident well. I couldn't have asked for better short-term care for my mum at the time she needed it most. Would highly recommend this home for your loved ones. It's clean, professionally run, warm and welcoming. With a team that is always smiling. Thank you so much for such an excellent service.

Reply from Tracy Hill, Manager at Eston Lodge Care Home

Thank you for your great review of our home. It was a pleasure to support your mum during her stay. We wish you all the best for the future. We will share your kind words with our team, they will be over the moon to read how happy you are.


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Review from P M (Wife of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to Eston Lodge Care Home for a two-week stay when he left the hospital after having had a stroke. The care he received at Eston Lodge was excellent and the staff were kind, considerate and diligent at all times. I was very relieved that he settled so well and the wonderful care he received
made his return to health much more likely. I can't thank the staff enough.

Reply from Tracy Hill, Manager at Eston Lodge Care Home

Thank you for your kind review of our home. It was a pleasure to care for your husband, Myself and the team were more than happy to support him and are glad he is on the way to recovery. I will share your kind words with our team, they will be over the moon to read how happy you are.


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Review from J W (Daughter of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My ma's time in Eston Lodge was a nice experience even though she was not well and was transferred to hospital. The staff were friendly and helpful.

Reply from Tracy Hill, Home Manager at Eston Lodge Care Home

Thank you for your lovely review of our home. It was a pleasure to care for your Mum. We will share your kind words with our staff team, they will be over the moon to read them and the scores.


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Review from Jacqueline M (Daughter of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was recently admitted for respite care which has turned into a permanent placement. From start to finish, the staff have been brilliant, fighting Dad's corner with both the clinical and financial issues as they've arisen. The staff have a great rapport with their residents, and we can leave after
visiting knowing that he's safe and looked after.

Reply from Tracy Hill, Home Manager at Eston Lodge Care Home

Thank you for your lovely review of our home. It is great to read how happy you are with your dad's care and the support with clinical and financial issues we have been able to give you. We will share your kind words with our staff team; they will be over the moon to read them. Wishing you everything of the best.


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Review from Denise T (Daughter of Resident) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very caring the staff are really friendly, you can contact them all day. It's very clean, the food is very good. They have been really caring towards my dad, he has really settled here. I cannot thank all the staff enough for all the care they are giving my dad and I would recommend this
home to all my family and friends. I would give it a 10 out 10.

Reply from Tracy Hill, Home Manager at Eston Lodge Care Home

Thank you for your great review of our home. It is a pleasure to care for your Dad and it's lovely to hear how well he has settled in. We will share your kind words with our team, they will be over the moon to read how happy you are. Wishing you a wonderful day.


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Review from Gail M (Mother of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 49-year-old son had a stroke and after 3 months in hospital went to Briarwood Care Home for respite, from the moment we got there we were welcomed by the friendly staff. He has been and still is in Briarwood after 2 weeks where he has come on amazing all thanks to the wonderful staff that have cared
for him in that time. The staff are caring, helpful, friendly and supportive and can not do enough (not only for my son) but the family as well and I will be forever grateful for what they do. It's home from home.

Reply from Tracy Hill, Home Manager at Eston Lodge Care Home

Thank you for your wonderful review of our home. It is a pleasure helping your son (and the family). We will share your kind words with our staff team; they will be delighted to read them. Take the best of care.


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Review from P A (Wife of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care and kindness for my husband excellent, nothing was too much trouble for the staff to attend to his needs and the kindness all the staff showed me was above and beyond anything you could ask for. There were no time restrictions on how long I could stay with my husband, even overnight
if I wanted to. The food was very good, thank you to the chef. I would recommend the care home, Eston 100%. Thanks to all the staff for caring for my husband.

Reply from Tracy Hill, Home Manager at Eston Lodge Care Home

Thank you so much for taking the time to give us a 5-star review, it is very much appreciated. We will share your kind words with our staff team, especially our cooks, who will be delighted to read your comments. Wishing you the kindest regards from all of us.


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Review from J B (Friend of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I was let in, the atmosphere was very lovely and very positive! Staff so friendly, made you feel like you were part of the family! The lady I was visiting was happy making Christmas cards, along with other residents! All in all, a nice nursing home!

Reply from Tracy Hill, Home Manager at Eston Lodge Care Home

Thank you for your lovely review of our home. It's great to hear that you feel like part of our family. We will share your kind words with the team as they will be over the moon. Kind regards.


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Review from Sharon W (Daughter of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy, pleasant atmosphere. Staff friendly and welcoming. All my mother's needs seem to be catered for in a timely manner. Caring manager. All family were invited to a party held for her 80th Birthday, lovey food and entertainment. Definitely happy leaving her within their care, no complaints, know
she is well looked after!

Reply from Tracy Hill, Manager at Eston Lodge Care Home

Thanks so much for your kind review, which I shall share with our staff team as well, I know that they will be very happy to read your scores. Take care and keep safe.


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Review from Jay W (Grandson of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff. Plenty to do.

Reply from Tracy Hill, Manager at Eston Lodge Care Home

Thanks so much for your lovely review. We'll share it with our staff team as well, I know that they will be very happy to read your scores. Take care and keep safe.


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Review from Jeanette H (Friend of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has lived at the care home for a while now, we have always found the staff friendly and attentive, nothing is too much trouble. My friend feels part of a family and the affection shown to her is second to none, she enjoys the meals and says she particularly enjoys the homemade cakes and biscuits.
There is always something going on in the home when we visit and we are invited to join in. The fact that my friend is happy is enough for us.
All the staff are happy to listen if we need to and the home manager is approachable as, too, is the regional manager when she is on her visits.

Reply from Tracy Wilson, Home Manager at Eston Lodge Care Home

Thank you so much for your fantastic review, it's wonderful to read how much your friend enjoys living at our home and to hear how happy you are too. We will share your kind words with our staff team who will be over the moon. Kindest regards.


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Review from Phil R (Son of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been at the care home for around 2 years. He was mentally alert and bright and thoroughly enjoyed his time at the care home. All of the staff made time to show they genuinely cared, both for his physical needs and the personal interactions which were priceless. We live over 100 miles away
and were 100% confident that he was getting the very best care and the staff helped to get Dad ready for our days out and always greeted us warmly as visitors and then too when Dad returned in the afternoon. At the end of Dad's life, we were very kindly allowed to stay and were treated superbly with food and drink but also given the right amount of space to be together, whilst still taking care of his every need and we experienced immense compassion and thought from absolutely everybody. Massive thank you from us all.

Reply from Julie Walker, Customer Relations Officer at Eston Lodge Care Home

Thank you for submitting such a lovely review of our home. It was a pleasure to care for your Dad, he is missed by us all. We will share your review with our staff team, I know that they will be delighted to read your kind words.


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Review from Julie C (Daughter of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has lived happily in the care home for a couple of years, in July we were informed that Dad was end of life. The wonderful staff went above and beyond to enable us to spend Dad's last week 24/7 with him. They were so caring with him and us, making sure we were comfortable and fed which we
did not expect. Plenty of emotional support, carers, cleaners, laundry, kitchen, cooks, everyone played a part. I can not thank them enough, we miss them all.

Reply from Audrey Till, Home Manager at Eston Lodge Care Home

Thank you for taking the time to review our care home. It was our pleasure to have been able to care for your dad, and we send our deepest condolences to you and your family on his passing. He is greatly missed by us all. We will share your kind words with our staff team, we know that they will treasure them. We wish you all of the best, you are always welcome to pop in for a cuppa and a chat if you are in our area. Kindest regards from the team.


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Review from L R (Wife of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband went into the care home in January, I have found nothing but caring and kindness both not only to him but to myself when I visit most days. The staff, from management, carers, cook, etc do all they can to make you feel welcome and they do everything possible to give the best care to
my husband. I am at home but I have no worries about my husband's care whilst he is in the home.

Reply from Julie Walker, Customer Relations Officer at Eston Lodge Care Home

Thank you for the brilliant 5-star review of our home. It's wonderful to read about the care and kindness that you and your husband receive from the whole team. Positive, personal experiences such as yours are the best reviews we can ask for as you have direct experience of what it's like at the home on a day-to-day basis. We will share your lovely words with the staff team, we have no doubt they will be delighted to read them. Take care.


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Review from R N (Son-in-law of Resident) published on 26 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Massive improvement since change of management.

Reply from Rachel Deakin, Home Manager at Eston Lodge Care Home

Thanks so much for your lovely review. We'll share it with our staff team as well, I know that they will be very happy to read your scores. Take care and keep safe.


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Review from Louise M (Daughter of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is friendly and warm, the staff can not do enough for my mum. She is so happy and settled.

Reply from Rachel Deakin, Home Manager at Eston Lodge Care Home

Thank you for your lovely review of our home. It's great to hear how happy your mum is with us. We will share your kind words with our staff team as I know they will be thrilled with your comments.


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Review from S R (Stepdaughter of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the new management was brought in, the home has taken on a life of its own. The management have tried and succeeded in making the care home a safe place for your loved ones to be. The care staff are brilliant and really look after the residents.

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Review from Ann W (Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficient, caring staff. Nothing too much trouble. I am very happy here.

Reply from Rachel Deakin, Home Manager at Eston Lodge Care Home

Thank you for your lovely review of our home. We are all delighted to hear how happy you are and that you feel safe and secure too. We will share the review with our staff team, as I know that they will also be thrilled to read your kind words.


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Review from J S (Husband of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this care home to be well-run and led by competent and able staff. The staff are friendly and are happy to answer any questions that I have. The building is very secure, entry to the home is via two front doors. Digitally secure, as are lifts and stairs within the building. I am made to
be very welcome when I visit, often being offered drinks and food and the staff update me on my wife's well-being, as I enter the building. Overall, a very good experience.

Reply from Rachel Deakin, Home Manager at Eston Lodge Care Home

Thank you for your review of our home. It's wonderful to read how happy you are with your wife's care. We will share the review with our staff team, as I know that they will be delighted to read your kind words. Take care and keep safe.


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Review from Terry G (Son of Resident) published on 1 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Not a good experience (in fact a very bad experience). My mum nearly died at the care home. She, unfortunately, passed away later in hospital. I complained and this led to a Safeguarding investigation by the local authority. My complaints were upheld and this ultimately led to a reinspection by the
Care Quality Commission (CQC) in January 2022, and a damming report by the CQC in March 2022. The CQC now rate the care home as "inadequate" and local press have reported the findings.

Reply from Beth Stephenson, Divisional Director at Eston Lodge Care Home

We again offer our sincere condolences on the passing away of your mum. We value the feedback provided by those who use our services and want to reassure you that we take all complaints very seriously. We are currently working with the local authority and CQC to resolve the areas identified in the recent CQC report.


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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Eston Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.726 for Eston Lodge Care Home is calculated as follows: ( (118 Excellents x 5) + (35 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 157 Ratings = 4.726

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eston Lodge Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 May 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Tracy

Tracy Hill

Job Title: Registered Home Manager

Joined: 2023

“Person-centred care is always putting the needs of the resident first.”


As a Health Care Professional, Tracy has many years of experience in providing care and support for older people, helping to enrich their lives in the process. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.


Tracy uses her experience to motivate the team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Tracy said, “The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil their hopes and dreams. Everything is possible with the right love and support behind you.”


If you would like to find out more about Eston Lodge, Tracy would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.


Frequently Asked Questions about Eston Lodge Care Home

What types of Care is Eston Lodge Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Eston Lodge Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Eston Lodge Care Home have?

There are 45 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Eston Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Eston Lodge Care Home to the centre of Middlesbrough?

3.1 mile(s) as the crow flies, distance by road may be significantly further.