Gracelands Care Home

Belmangate, Guisborough TS14 7BD
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9.8 17 Reviews
  • Gracelands Care Home, Guisborough
Gracelands Care Home is a family-owned and luxurious setting with over 30 years of experience in providing high-quality residential care.

The home is located in the picturesque market town of Guisborough and provides long-term residential, respite and day care for older people and those living with dementia.

Staff are highly trained and their compassion and friendly nature add to the homely environment. The home features all the facilities you would expect from a high-quality care home, including large, ensuite single rooms, a variety of lounges and dining areas.

Residents also benefit from a beauty salon, tranquil garden areas and a host of daily activities.

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Care Provided by Gracelands Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • David Taylor (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (43)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Gracelands Care Home Reviews (17)

9.8

Gracelands Care Home has a Review Score of 9.8 (9.780) out of 10, based on 11 reviews in the last 2 years. Over all time Gracelands Care Home has 17 reviews.

Overall Experience

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Date Published

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Review from Jennifer L (Daughter of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Gracelands Care Home for respite in 2017. She said she would like to stay after 2 weeks of respite. She said she felt safe and was well looked after. She was there until she passed in September. Everyone from the managers to the staff and cleaners were lovely. It was my mum's home and
each and every one of the staff made her feel special.

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Review from S L (Son of Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family were delighted with the care and dignity shown to our father during his years at Gracelands. Management kept us informed immediately on any changes in Dad's behaviour or any incidents. We honestly found the staff looked after Dad as if he was a relative and not a client and this allows the
family to have massive confidence in a care home knowing he had this excellent care 24 hours a day which we could not provide. Gracelands were also a massive help to us when Dad passed and I could not praise them enough.

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Review from Paul R (Son of Resident) published on 27 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracelands Care Home has a nice atmosphere, it is very well kept, both in cleanliness and in good state of repair. My mum and the other residents, that both myself and siblings interact with, are well cared for and quite content with life. There is a good varied program of entertainment and activities
for the residents, having both witnessed and joined in many times.
The staff are both very friendly and approachable, regarding any issues we raise. I know quite a few of the staff on first name terms, and always converse with them all in a friendly manner, which in turn leads to a nice environment for my mum.

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Review from P F (Daughter of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are all friendly and try really hard to do their job to the best of their ability, but I feel there is a distinct shortage of staff. My mum has frequently had to wait long periods of time for someone to come and attend her.

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Review from J G (Daughter of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind, professional and empathic staff who always go that extra mile while looking after my mum.
The staff are always able to keep me updated with my mum’s care and I am always reassured by this.
I would have no hesitation recommending Gracelands.

Reply from Katie Manuel, Manager at Gracelands Care Home

Thank you for your lovely feedback, this will be passed on to all staff


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Review from A D (Son of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, we are pleased with the home. Everyone at the home looks after my Mother. Clean and tidy home. With plenty of entertainment for the residents.

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Review from Bernadette D (Daughter of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bedding always very clean and changed regularly.
Always welcomed by a friendly face.
Lovely home-cooked food.
Mam treated with respect and dignity always.
Mam's clothes always clean.
Staff who go out of their way to help and assist Mam.
All in all, the whole family is happy with Mam's care.

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Review from Jack S (Grandson of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma recently moved into Gracelands Care Home at the end of 2023 from home after a short stay in hospital. My grandma has dementia and has always been very independent however her illness took its toll and she was no longer managing at home.
As I work in the industry I had a good knowledge of
local care homes but was understandably worried about choosing the right one and if they would meet her needs and whether she would settle.
As a family, we did not need to worry about Gracelands. The care home and everything about it is fantastic. The staff are caring, kind, considerate, responsive and friendly. They always have her best interests at heart and are clued up and knowledgeable to provide holistic and person-centred care at all times.
I would recommend Gracelands to anybody. A family-run business with the resident at the heart of its organisation.
Since arriving at the home my grandma has thrived which is amazing to see. We couldn’t ask for more.

Reply from Martin Sanderson, Director at Gracelands Care Home

Thank you so much for your kind words, which will be passed on to the staff. Always lovely to hear feedback.


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Review from Brian H (Partner of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, good food, warm.
My only criticism was that the TV was hit and miss in bedroom. Bad reception.

Reply from Martin Sanderson, Director at Gracelands Care Home

Thank you for your feedback; we always endeavour to rectify any issues quickly with our on-site maintenance, we are sorry we couldn’t resolve your TV reception in the short time of your respite stay.


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Review from A H (Daughter of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum died 10th February. Your care of her was exemplary. You treated her with kindness and dignity throughout and my sister and I could not be more grateful. We miss her every day, but you made her 2 years in Gracelands the best experience it could be under very challenging circumstances. We thank you
from the bottom of our hearts.

Reply from David Taylor, Manager at Gracelands Care Home

Thank you so much for your kind words and lovely feedback.


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Review from D F (Wife of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracelands has a warm welcoming atmosphere as soon as you walk through the door. It is clean, warm, homely and comfortable. As a family, we feel comfortable approaching staff who are also happy to respond to any queries. I am also reassured by the staff's prompt action of contacting me if ever there
has been an issue regarding my husband's health or needs.

Reply from David Taylor, Manager at Gracelands Care Home

Thank you so much for your kind words and lovely feedback for the staff.


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Review from Diane C (Daughter of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum needed full-time care because of Demetria, we chose Gracelands. It was the best decision we ever made for her! From the moment we arrived, my sister and I knew we had found a home for mum in her twilight years. Everyone was so friendly and caring, to us as well as mum. Gracelands is so clean
and bright, cheery and welcoming. Nothing is ever too much trouble for the staff, everyone who works there are amazing. Whenever anyone passed Mum's door, they always popped in to say hello. Mum used to call the staff 'my angels' because they were so good with her. In fact, I felt they looked after her like they were all family, not just residents and caters. That for me was one of the best things about Gracelands. Mum passed in June 2020 after 3 happy and contented years. Once again everyone there were amazing and so kind and caring. My Mother-in-law is now in need of full time care, so naturally our first choice of a care home for her was Gracelands.

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Review from Claire C (Daughter of Resident) published on 4 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracelands have been excellent in keeping me informed about how they are responding to Covid-19. Keeping me updated as needed. The staff are so welcoming, friendly and helpful. They are always available if I need to speak to them and are happy to inform me of mum's progress, informing and asking consent
for photographs to be used, for any medication which is available - e.g. consent for flu immunisation. Gracelands is a happy, friendly and welcoming residential care home. The staff are always friendly, very approachable. The staff have a very good knowledge of what care is needed and have built up an excellent, caring relationship with mum, aware of her likes and dislikes, responding appropriately with care and consideration. I feel mum has settled well, she seems happy, and relaxed. This makes me feel reassured that the staff are working to the appropriate standards and above. I would highly recommend Gracelands Care Home to other families.

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Review from Paul J (Son of Resident) published on 22 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family found Gracelands Care Home to be just that - extremely caring both as an institution, and the individual members of staff!
The management team were great, supplemented by the senior nursing staff and the rest of the staff, even down to the housekeeping team, everyone cared!
My father had
an enjoyable and supported final couple of years. His final days, in particular, were dealt with sympathetically and with compassion!
I will count the team as friends for the rest of my life!

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Review from John F (Brother of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They have always been helpful and very understanding of our relative's needs. Our relative is very happy there and we know she is well looked after. They keep us well informed on anything she needs. The staff are always there to discuss if needs be.

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Review from Helen T (Daughter of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has recently been unwell and it was a very worrying time and the staff got her through that and encouraged me to phone as much as I wanted so I rang every day and the staff were always pleasant and helpful. Mum had a swollen hand due to arthritis. It swells up very occasionally. I received a
call to tell me about it and the home gave Mum pain relief and rang the GP for advice. The GP said she would prescribe some gel for Mum to be rubbed on her hand and it could be collected from the surgery the next day. Great service from the home and from the GP Surgery. When my brother and I had to break the news to Mum that Dad had passed away in March some of the staff knew we were going to tell her and we bumped into 2 of them on our way out. They asked us how it had gone and I thought it was really nice of them to ask.

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Review from Vickie (Granddaughter of Resident) published on 1 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracelands is like an extended family warm and welcoming from the moment you enter the building, staff are friendly and polite. This year is such a hard year for everyone and Gracelands have been amazing in keeping everyone safe and caring for residents well being and safety, and making the family feel
as involved as possible. While choosing a care home for my gran in 2018, was the most difficult decision I’ve ever had to make. From the moment I walked into Gracelands I instantly knew it was the perfect home - so clean and welcoming, all the residents look happy. Gracelands would have so many different activities going on for family to join in. With no matter how many times you call to check on your loved one, they are happy to reassure you they are ok. I honestly cannot say enough about how grateful we as a family are for the care given by each and every member of staff - they go above and beyond.

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Current Review Score: 9.8 (9.780)

Overview of Review Score

The Review Score of 9.8 (9.780) out of 10 for Gracelands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.780 for Gracelands Care Home is calculated as follows: ( (109 Excellents x 5) + (17 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 132 Ratings = 4.78

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Gracelands Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (4)

Barry & Joan

Barry & Joan Parvin

Job Title: Director & Proprietor

Joined: 1987

Barry and Joan initially opened Gracelands over 30 years ago. The building underwent a full refurbishment in 2017. Gracelands has long established itself as a leading provider of care within a care home environment to Redcar & Cleveland and beyond. In addition to successfully running Gracelands since opening, the owners Barry & Joan Parvin also opened their sister home, Belmont View 10 years ago, which they continue to own and manage. We are confident that we can provide care in an environment which is second to none within the local area.


?We understand that organising care for a loved one can be daunting, but with our family run, caring team we can put you at ease that your friend or relative will be assisted in their needs with professionalism and empathy.


Hannah

Hannah Parvin

Job Title: Registered Manager & Director of Care

Joined: 2017

Hannah Parvin – Registered Manager & Director of Care


Hannah has worked in the Health and Social Care sector for over 10 years, starting as a carer.


Hannah joined the family organisation in 2017 as a social worker, to support and develop Gracelands Care Home.


Hannah has 5 years’ experience as a qualified adult social worker within Redcar and Cleveland Borough Council. Within this role, Safeguarding was a big responsibility, submitting alerts regularly as well as carrying out meetings as a qualified safeguarding investigator. Hannah is also a qualified Best Interest Assessor and completes Deprivation of Liberty Safeguards (DoLs) reports. These assessments are carried out for people who lack capacity in regards to care, treatment and accommodation.


As you will discover during your stay, the management team and all the staff throughout each department are committed to providing the highest standard of personalised care. Although the surroundings may appear unfamiliar, the staff will help you to feel as comfortable as possible.


Should there be anything that you would like to discuss or if you require any further information about the facilities or the home, or if you need any further help, please do not hesitate to contact me or another member of the home team.


David

David Taylor

Job Title: Registered Manager

Joined: 2017

David started with the organisation when Gracelands reopened in 2017 as a Deputy Manager. After working closely with Hannah, David completed his registration with CQC as a registered manager in August 2019.


During this time David has completed qualifications to support other managers within this role and progressing further. David has also completed Level 3 and 5 NVQ in health and social care.


David is passionate about his job and the individuals that use the service. He has a great understanding of all the residents that are currently residing at the home and is able to communicate with each one on an individual and personalised basis.


David has the ability to support individuals with all aspects of their daily living in a way that respects their dignity, is non-judgmental and promotes their independence, choices and privacy. This is a key area that is important to David, which reflects individualised care and support to each individual.


Before working at Gracelands, David worked in the Health and Social Care sector for 5 years, starting as a care assistant, and progressing to the Deputy Management Level.


Katie

Katie Manuel

Job Title: Care Manager

Joined: 2019

Katie started at Gracelands Care Home in 2019 as a care assistant. Katie showed great motivation and dedication and showed a real interest in the care and safety of the residents at Gracelands and therefore progressed to becoming a senior care assistant. After working closely with Hannah and David, Katie then progressed to becoming a care manager at Gracelands.


During this time Katie has completed qualifications to support other managers within this role and progressing further. Katie has also completed Level 3 and 5 NVQ in health and social care.


Katie has a real interest in health and social care and caring for the residents within Gracelands, Katie is always finding ways to improve services within Gracelands for the residents and always has their best interests as a priority.


Frequently Asked Questions about Gracelands Care Home

What types of Care is Gracelands Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Gracelands Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Gracelands Care Home have?

There are 43 Single Rooms.

What are the Facilities & Services at Gracelands Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Gracelands Care Home to the centre of Guisborough?

0.8 mile(s) as the crow flies, distance by road may be significantly further.