Hazelgrove Court Nursing Home

10/14 Randolph Street, Saltburn-by-the-Sea TS12 1LN
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9.5 20 Reviews
  • Hazelgrove Court Nursing Home, Saltburn-by-the-Sea
Hazelgrove Court Nursing Home has 48 rooms available for North Yorkshire residents who require short or long-term nursing, or living with dementia.

This modern facility has grounds and an interior that are ideal for permanent or convalescence purposes, and all rooms benefit from en-suites.

Carers are fully-qualified to care for people with complex needs, supporting independence and structuring care packages in a dignified manner with the additional benefits of an activities programme.

It is important to the home that residents feel respected and enjoy an atmosphere ideal for social and emotional needs.

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Care Provided by Hazelgrove Court Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Louise Clements (Manager)
  • Admission Criteria
    • We accept referrals from the local authority, hospital and people who fund their own care.
    • Ages 18+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Hazelgrove Court Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,265
    • Self-Funded Residential Dementia Care from £1,265
    • Self-Funded Nursing Care from £1,265
    • Self-Funded Nursing Dementia Care from £1,265
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Nursing Care from £1,150
    • RESPITE Self-Funded Nursing Dementia Care from £1,150

  • The home does not charge any top-ups on local authority or self-funded fees.
    The fees charged cover all of a resident's care needs, meals and activities.
    However, there are additional costs for hairdressing, chiropody and dentistry.
  • (these prices are only a guideline, please contact Hazelgrove Court Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home encourages family and friends to visit. However, they operate protected mealtimes in order to help residents focus on the nutritious meals prepared by the catering team. The home asks that visitors avoid arriving during meals.


  • Parking

  • Ample parking onsite.


Hazelgrove Court Nursing Home Reviews (20)

9.5

Hazelgrove Court Nursing Home has a Review Score of 9.5 (9.458) out of 10, based on 13 reviews in the last 2 years. Over all time Hazelgrove Court Nursing Home has 20 reviews.

Overall Experience

  • 17
  • 1
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Date Published

20
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Review from Mark B (Son of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Useless, rude and frankly managed by a person who often lies to me. The staff used to be great under previous management. I have no idea what happened. Sack the management and appoint someone who cares about residents and families.

Reply from Ellen Sharp, CRO at Hazelgrove Court Nursing Home

We are saddened to hear that your experience at our care home hasn't been the positive one we would like it to be, and would like to reassure you that we take all complaints seriously. We take pride in our honest and friendly approach in dealing with our residents, their families and professionals and are surprised to receive your comments as we have not received any concerns in the past, though we fully understand that everyone's experiences are different. Please be assured that we take all concerns seriously and aim to use feedback in a positive manner to continuously improve our service and care to our residents, your concerns and feelings will be shared with the team. We have an open-door policy and we would always encourage relatives to contact the home if they have any concerns so that we can assist in resolving them immediately.


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Review from C A (Wife of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not fault the care given to my husband. The staff at Hazelgrove are amazing. They give the home a friendly, homely atmosphere.
The furnishings and carpet in the lounge are however are ready for replacing.
The food and activities are also excellent.

Reply from Sarah Edwards, Home Manager at Hazelgrove Court Nursing Home

Thank you for your lovely review of our home. We will share it with the staff team who will be delighted to see your scores. I would welcome the opportunity to talk with you regarding the issues you have mentioned. My door is always open so please pop in when you are next in the home. Wishing you all of the best always.


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Review from S C (Daughter of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad are both in this nursing home. The care and compassion of the staff is second to none. I feel a sense of relief knowing they are so well looked after. This past month while I haven't been too well myself it's given me immense comfort knowing they are extremely well looked after.
The
entertainment is amazing I would highly recommend Hazlegrove Court.

Reply from Edna Reyes, Deputy Manager at Hazelgrove Court Nursing Home

Thank you for your lovely review of our home, it is much appreciated. We will share your wonderful words with the staff team, they will be over the moon to read them. Wishing you a wonderful day.


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Review from Sheila B (Daughter of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had had wonderful care. Staff are warm, attentive and friendly.
There are daily activities which Mum can choose to take part in or decide not to. There is no coercion. She's encouraged to socialise with other residents which is great because she can be shy.
The work put in to celebrate her
recent birthday was brilliant. A choir which she really enjoyed and then a local biker group. She was so excited.

Reply from Trish Kilburn, Home Manager at Hazelgrove Court Nursing Home

Thank you for your great review of our home. Your mum's birthday was fantastic for all the residents and staff at the home and it's great to hear how much you all enjoyed it too. We will share your kind words with the staff team, who will be over the moon. Sending kind regards always.


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Review from L J (Granddaughter of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran is so well looked after here. We are welcome to visit anytime of day or night. They always welcome us, they know exactly where Gran is and they always bring drinks, food, medicine. We are also able to make our own drinks which gives my gran a real feeling of independence. In summary the care
she receives is brilliant.

Reply from Trish Kilburn, Home Manager at Hazelgrove Court Nursing Home

We really appreciate your 5-star review of our home. Your gran is a wonderful person and the staff team adore her. We will share your wonderful words with the team who will be over the moon. Kindest regards always.


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Review from Craig H (Relative of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended a relative's 100th birthday party.
It was a very well-prepared, lovely and very caring occasion - a really great day.
Well done to all the staff involved.
Many thanks.

Reply from Trish Kilburn, Home Manager at Hazelgrove Court Nursing Home

Thank you for your 5-star review of our home, it's great. We will share your words of recognition with the staff team, they will be delighted. Kindest regards always.


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Review from Allison D (Niece of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff, especially the nursing team. Because of them, my uncle is still alive and well. Each and every member of the staff are very kind and adapt to his difficulties and needs, 24 hours a day.

Reply from Trish Kilburn, Home Manager at Hazelgrove Court Nursing Home

Thank you for taking the time to do such a lovely review of our home, it is very much appreciated. We will share it with the staff team who will be over the moon at your kind words. Wishing you the best always.


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Review from D R (Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management are excellent. Nothing too much trouble for them. Considering their workload. I am very grateful with the set-up and organisation.
Only the food and drink I feel let us down slightly. An improvement in this department needs consideration. Overall a fantastic service.

Reply from Trish Kilburn, Home Manager at Hazelgrove Court Nursing Home

Thank you for reviewing our home, it is much appreciated. We will share your kind comments with the care and activities team, we know they will be over the moon to read them.
We take your comments about the food and drink provision in the home very seriously and will address this with our catering team as soon as possible.
Kindest regards.


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Review from C D (Granddaughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely home, the staff are absolute angels who show such care and compassion for each resident. The lounge is a lovely room, the residents sit watching telly and chatting which is so nice to see. There are always activities going on. I’d absolutely recommend this home to people as they can
be safe in the knowledge that their family member will be well taken care of.

Reply from Trish Kilburn, Home Manager at Hazelgrove Court Nursing Home

Thank you for your wonderful review. It is fabulous to read how happy you are and that you would recommend our home. We will share your kind words with our staff team as they will be over the moon to read them. Kindest regards.


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Review from S M (Daughter of Resident) published on 29 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hazelgrove Court Nursing Home is a good, purpose-built care nursing home. My mum has been a resident since April 2022 following the closure of her previous home. Mum had a nice room, although still waiting for the carpet to be replaced. The manager and nursing staff are excellent and look after Mum
in a comprehensive way. They are inclusive and provide me with all the information I need regarding Mum's care/medication. I have power of attorney for money and care. The staff are respectful of Mum and her capacity to make some decisions. The manager is working hard to upgrade the home but this is a struggle with inflation and those responsible for purchasing. The home has some very poorly residents resulting in a large amount of equipment in the second lounge.

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Review from K W (Friend of Resident) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a friend regularly and I am always received in a pleasant manner and happy and joyful staff. Always greeted with a smile by staff at the door. All staff are professional and the person I visit is happy.

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Review from S H (Wife of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident since May 2019. The care and love shown to him, me and family has been amazing and so happy that we were able to get him into Hazlegrove. He settled within a few days, I know he is content, happy and safe thanks to everyone who works and looks after him.

Reply from Trish Kilburn, Home Manager at Hazelgrove Court Nursing Home

Thank you so much for your fantastic 5-star review. It is a pleasure caring for your husband and wonderful to read how happy you are with his care. We will share the review with our team as I know that they will be over the moon to read your kind words.


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Review from M C (Wife of Resident) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hazelgrove Court Nursing Home is a very reassuring place to care for a person you love.
The residents are given utmost care in comfort and personal care.
There are activities which are arranged by one person which are "outward bound" and very "different" and take a lot of organising. ie. bicycle
ride which residents really enjoyed. Visits to a planetarium which was really enjoys, also many others.

Reply from Trish Kilburn, Home Manager at Hazelgrove Court Nursing Home

Thank you for your lovely review of our home, it is wonderful to read your kind words. We pride ourselves on the care and activities we offer residents and it's great to hear how much they are appreciated. We will share your review with the team, especially our activities coordinator, I know they will all be thrilled to read it. Take care and keep safe.


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Review from J S (Daughter of Resident) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would just like to say how we very much appreciated the way the staff provided excellent care to our parents and treated them with dignity and respect and went the extra mile in making our dads last days comfortable and Mums end of life care exceptional, we can't thank them enough for everything
they have done.

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Review from L B (Granddaughter of Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

It's so severely understaffed that they don't even have time to take care of resident's basic needs, my grandmother often has dirty hands, face, eyes, and filthy nails which to be honest we don't know how it's possible because she had no movement in her left side so not sure how those nails get dirty
and she's meant to wear a cotton glove on her right hand to prevent her scratching herself due to having reactions to the foam they use to clean her. She is still covered in scratches despite the fact that she is meant to wear the gloves all the time. There are things left in her room that should never be left in a resident's room and it often smells awful. Staff sometimes put the call button on her left-hand side which she can't press or reach with her right hand. Even her private physiotherapist has contacted my mam with concerns over my grandma's appearance and the state of her bedroom. We have been so horrified by some things we are having to move her which is making her anxious.

Reply from Trish Kilburn, Home Manager at Hazelgrove Court Nursing Home

We would like to assure you that we take all complaints very seriously. Our records show that we have not received any formal contact from you regarding the concerns you raise in your review. We would ask you to get in touch with us as soon as possible so that we can discuss this further.


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Review from Bill B (Husband of Resident) published on 25 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted to Hazelgrove Court care home on discharge from hospital in July 2018. She was bedridden and in need of 24/7 nursing care. At first she was uncomfortable being away from her home, but thanks to the care she received came to regard Hazelgrove as her home. The carers at the home showed
her respect, affection and even love. I cannot praise them enough for the care they showed my wife. They even showed me the same care on my daily visits. I got to know and feel affection for them all because of their dedication to their residents. The homes nursing staff also showed the same dedication. Entertainment and other activities are regularly organised for the residents and the whole home is efficiently run by the manager.
I unreservedly recommend Hazelgrove Court for the care of your loved ones.

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Review from Emma M (Daughter of Resident) published on 19 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and all the staff went above and beyond nursing my dad in the last few weeks of his life. The love, care and support to dad and us as a family was unbelievable! Feeding us and giving us beds whilst we stayed by his side around the clock in the last 15 days of his life. Can't thank them enough.

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Review from Rita Mary H (Sister of Resident) published on 7 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother passed away in the care home and lived there for 6 years. He was very well looked after by each member of staff from day one until the day he passed.

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Review from Derek B (Son-in-law of Resident) published on 19 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is so professionally run, it's a pleasure visiting, as we are always kept informed of any issues/news etc before seeing mum.
There are often entertainment days/events to which we are always invited and encouraged to attend, which is really great as we get to see first hand how much all
the residents enjoy being in this home. Each and every member of staff always show the utmost care and respect for every single resident. Cannot thank you enough for everything you do for mum. It's such a relief knowing that your loved ones are receiving the best possible care whilst you're unable to be there.

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Review from Carolyn B (Daughter of Resident) published on 19 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise all the staff at this care home highly enough. Each and every member of staff gives the utmost care and respect to all residents. My mother told me they are her second family and this is so true. Totally professional. Total peace of mind knowing that residents are being cared for whilst
we cannot be there. Genuine caring staff. Thank you all so much.

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Current Review Score: 9.5 (9.458)

Overview of Review Score

The Review Score of 9.5 (9.458) out of 10 for Hazelgrove Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.458 for Hazelgrove Court Nursing Home is calculated as follows: ( (105 Excellents x 5) + (29 Goods x 4) + (8 Satisfactorys x 3) + (6 Poors x 2) + (5 Very Poors x 1) ) ÷ 153 Ratings = 4.458

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hazelgrove Court Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 May 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Trish Kilburn

Job Title: Home Manager

Joined: 2020

“Person-centred care is always putting the needs of the resident first.”


As a Health Care Professional, Trish has many years of experience in providing care and support for older people, helping to enrich their lives in the process. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.


Trish uses her experience to motivate the team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Trish said, “The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil their hopes and dreams. Everything is possible with the right love and support behind you.”


If you would like to find out more about Hazelgrove Court, Trish would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.


Frequently Asked Questions about Hazelgrove Court Nursing Home

What types of Care is Hazelgrove Court Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hazelgrove Court Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hazelgrove Court Nursing Home have?

There are 48 Single Rooms.

What are the Facilities & Services at Hazelgrove Court Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hazelgrove Court Nursing Home to the centre of Saltburn-by-the-Sea?

0.1 mile(s) as the crow flies, distance by road may be significantly further.