Aster Care

26a Belle Vue Grove, Middlesbrough TS4 2PX
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9.4 25 Reviews
  • Aster Care, Middlesbrough
Aster Care care home in Middlesbrough provides accommodation for people in need of a wide range of care needs, including nursing care, personal care and dementia care. The home also has places for people with learning disabilities, mental health conditions, physical disabilities and can cater for both young adults and older people.

The home's aim is to provide person-centred care in a homely environment, where staff focus on preserving the dignity of residents and enable them to be as independent as possible.

Residents benefit from an easily accessible, large enclosed garden as well as tasty and nutritious meals prepared by the home's qualified chefs, who use locally sourced ingredients to meet each individual's dietary needs.

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Care Provided by Aster Care

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 102 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Cattermole (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (102)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Funding & Fees Guide for Aster Care

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £900
    • Self-Funded Nursing Care £900 – £1,000
  • (these prices are only a guideline, please contact Aster Care to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please ring the doorbell and wait for a member of staff to answer. Staff will be with visitors as soon as they can, they respectively ask for patience at busy times like meal times and during medication rounds.


  • Parking

  • There is a car park for patrons and visitors only.


Aster Care Reviews (25)

Total of 25, showing 1-20
9.4

Aster Care has a Review Score of 9.4 (9.406) out of 10, based on 14 reviews in the last 2 years. Over all time Aster Care has 25 reviews.

Overall Experience

  • 20
  • 4
  • 1
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  • 0

Date Published

25
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11

Review from Bill W (Brother of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Aster Care keeps me informed of my sister. To know that she is safe and included in everything is such a reassuring feeling. All the staff are of the same brand - caring, kind, helpful and good communicators to residents and the families/visitors. The place is always well presented, clean with fresh
aroma and good lighting/heating. The outside area has cover which is a bonus. Residents enjoy the outside greatly.

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Review from Elizabeth T (Respite Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a very pleasant experience with Asta Care Home. I was made to feel extremely welcomed and comfortable by all staff involved and nothing was too much trouble. My room was of an excellent standard, large and comfortable. The food has also been delicious, very happy.

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Review from S W (Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t fault the place, it’s like home from home. The staff are fantastic and friendly, things are never a problem for them. It’s clean and tidy, my room is clean, my bed is comfy. The food is good and enjoyable.

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Review from S T (Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy living at Aster Care Home. The staff are good and friendly and always helpful. I enjoy taking part in activities and there is a good range available. The food is ok and I enjoy it sometimes.

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Review from James B (Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints, I love living at Aster Care Home. The staff are supportive and helpful, nothing is ever too much trouble for them. All staff from management to kitchen staff, to domestics are all helpful. I don’t take part in activities as I don’t feel there is nothing to suit me.

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Review from Janice C (Daughter of Resident) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam is comfortable. She needs 24 hour care but she is doing ok. Staff are very nice and provide anything she wants or needs. The home is clean and nicely decorated. When we first went to look around the first impression was very good

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Review from E J (Grandson of Resident) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad stayed here short stay, he was very well looked after. The staff were friendly and nothing ever seemed too much trouble. The home was clean and tidy. There was a good range of activities available although my grandad didn’t like to take part.

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Review from A E (Daughter of Resident) published on 23 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent her final weeks in Aster care home, on the Orchid suite, and several of the care assistants looking after her were lovely. I always felt comforted knowing she was being cared for by them. They built rapport with both me and my mam, showed sincere care and kindness. The manager was always
willing to listen and help. Overall a well ran nursing unit with some great staff.

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Review from Anthony K (Respite Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute I came through the doors I was welcomed to the family. Yes, that is what my stay was like every single day. Despite being short staffed everyone at Aster had a smile and I didn't hear a moan or complaint. I know where I would want to go if I needed respite care again, my family at Aster
Care Home.

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Review from Tracey A (Respite Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, staff are very polite and helpful. The activities lady is very good and took me to shops and was very helpful with having laundry service. I asked for a TV in my room and they got it straight away. The rooms are lovely. And there are six TV lounging rooms and my favourite is Aster cinema
lounge, it’s in a vintage retro theme. The meals are very substantial and tasty. The deputy manager is very pleasant and helpful. It is a very large building and took me a while to get my bearings but getting to know my way now. Would come back again any day best environment ever, and I thank everyone for an enjoyable stay.

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Review from C C (Friend of Resident) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were outstanding and couldn't have been more helpful. The person I was visiting looked comfortable and happy. The care was brilliant and it was good to know my friend was in good hands. Overall, it was lovely to see.
I was very pleased with the management and the staff were a pleasure to
converse with.

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Review from Martin M (Resident) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I’m happy living at Aster Care Home and still have the freedom to come and go as I please.

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Review from E C (Friend of Resident) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend in her previous two care homes and was quite frankly disgusted and appalled by their so-called care. Since she was relocated to Asta, I cannot praise the staff, care and facilities enough. My friend is less agitated and more trustworthy towards staff which makes her life more bearable
and comfortable.
I spoke to the home manager who put all of my fears to rest and she guaranteed that my friend would receive the most excellent love and care they deserve. For this, I cannot thank her enough

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Review from Jenny N (Daughter-in-law of Resident) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First class and person-centred. After our mother's needs significantly changed from her hospital admission, the care home she was in could not meet her needs. Our beloved mam was moved to Aster on leaving hospital where she spent her final days wrapped in the dignity and respect that her previous care
home had not offered. The staff all go above and beyond their roles to offer a holistic approach. Nothing was ever a bother to support their residents or the families at such an awfully difficult time for us. Aster seems amazingly managed at all levels which reflects with the staff that you meet.
We would highly recommend it.

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Review from C S (Resident) published on 14 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my time at Aster Care home in Middlesbrough, I feel safe, treated very well, and politely. The facilities are very good, all carers, admin, management are very nice to you and treat you with respect. There is always something happening activity-wise, but we need a subscription tv sports channel,
also the food is a very good standard.

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Review from L H (Resident) published on 5 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Life here is just fine. Clean, food fine. Staff very friendly. Staff always on call.

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Review from N S (Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My time here was fantastic. Every member of staff was caring, respectful, and just genuinely nice people. You can't ask for more pleasant staff. When the CQC came to see the place they never spoke to me or the majority of residents. It wasn't a fair inspection.

Reply from Daniel Hart, Manager at Aster Care

Thank you for such a kind review, it was a pleasure to manage you and you're greatly missed but we're so pleased you're back in the community, we look forward to seeing you when you visit, myself and all the team wish you well.


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Review from P A (Son of Resident) published on 4 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last two weeks of her life at the home during that time she was cared for with dignity, excellent care and everyone had time to chat to her to and to feel at home. When it was difficult to visit.

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Review from R E (Nephew of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live away so have not seen my uncle for several months. The home took my temp asked several questions about my health before I was given my things I had to put on. The manager gave me an update and directed me to the room for my visit. My uncle was waiting for me. He looked lovely, he commented how
nice the home was and the staff and manager were very accommodating.

Reply from Thomas Varghese, Director at Aster Care

Thank you for your lovely words, they mean a lot to our staff.


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Review from D B (Sister of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous home, very responsive and approachable staff. Lovely, friendly environment for my brother. Care is outstanding and always happy with the staff. Food is varied and again, my brother enjoys his meals. A very homely place to visit and always made very welcome. Overall, a lovely place.

Reply from Mandy Cooper, Manager at Aster Care

Thank you so much for these kind words, I will pass on to the staff.


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Current Review Score: 9.4 (9.406)

Overview of Review Score

The Review Score of 9.4 (9.406) out of 10 for Aster Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.769 for Aster Care is calculated as follows: ( (132 Excellents x 5) + (19 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 160 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.637 Points relating to the number of positive Reviews for Aster Care is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4. 13 Positive Reviews ÷ 20.4 = 0.637

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Aster Care

What types of Care is Aster Care registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Aster Care provide?

Palliative Care, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Aster Care have?

There are 102 Single Rooms.

What are the Facilities & Services at Aster Care?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Aster Care to the centre of Middlesbrough?

1.0 mile(s) as the crow flies, distance by road may be significantly further.