Aster Care

26a Belle Vue Grove, Middlesbrough TS4 2PX
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9.4 25 Reviews
  • Aster Care, Middlesbrough
Aster Care care home in Middlesbrough provides accommodation for people in need of a wide range of care needs, including nursing care, personal care and dementia care. The home also has places for people with learning disabilities, mental health conditions, physical disabilities and can cater for both young adults and older people.

The home's aim is to provide person-centred care in a homely environment, where staff focus on preserving the dignity of residents and enable them to be as independent as possible.

Residents benefit from an easily accessible, large enclosed garden as well as tasty and nutritious meals prepared by the home's qualified chefs, who use locally sourced ingredients to meet each individual's dietary needs.

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Care Provided by Aster Care

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 102 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Cattermole (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (102)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Funding & Fees Guide for Aster Care

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £900
    • Self-Funded Nursing Care £900 – £1,000
  • (these prices are only a guideline, please contact Aster Care to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please ring the doorbell and wait for a member of staff to answer. Staff will be with visitors as soon as they can, they respectively ask for patience at busy times like meal times and during medication rounds.


  • Parking

  • There is a car park for patrons and visitors only.


Aster Care Reviews (25)

Total of 25, showing 21-25
9.4

Aster Care has a Review Score of 9.4 (9.406) out of 10, based on 14 reviews in the last 2 years. Over all time Aster Care has 25 reviews.

Overall Experience

  • 20
  • 4
  • 1
  • 0
  • 0

Date Published

25
1
2
14
11

Review from S N (Sister of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My second brother is in here, both been looked after properly, have no concerns.

Reply from Mandy Cooper, Manager at Aster Care

Thank you for your kind word's, I will let the staff know. I never had the pleasure of meeting your brother, however, he is a lovely person to look after.


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Review from A B (Daughter of Resident) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come and see my mother all the time here. She loves it here. She gets all the help she needs and the staff are brilliant with her. She wouldn't go anywhere else.

Reply from Mandy Cooper, Manager at Aster Care

Thank you for your kind words, we appreciate feedback and I will pass your comments on to staff, thank you once again.


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Review from G H (Relative of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and helpful. The home is clean and did not smell like a care home.

Reply from Thomas Varghese, Director at Aster Care

Thank you so much for your feedback, they are very much appreciated. We will share your lovely feedback with the team at Aster care. Thank you.


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Review from Peter P (Son of Resident) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

They were looking after my dad and my mam. My dad, however, passed away but they showed so much care, compassion and love for him and they still continue to do so with my mam.

Reply from Mandy Cooper, Manager at Aster Care

Thank you so much for this review. It was a pleasure looking after your dad he was such a character, and your mum is a dream to care for, thank you once again. Kind regards, Mandy and all the team at Aster.


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Review from Lyndon T (Brother of Resident) published on 8 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to compliment Aster Care, Middlesbrough my sister was a resident at this home from November 2017 until she passed away in February 2019. The treatment and care she received from all the staff and management of the home was exceptional. The day to day care, the activities, organised events
and trips, ensured that the last 16 months of her their life were exceptionally well catered for, emotionally and medically. The home has a dedicated under 55 wing so they were with people of their own age which improved their overall quality of life.
Moving relations into a care home especially those that are under 55years can be a traumatic situation not only for the person going into the home but the remaining family members as well.
The management and staff are well aware of this make do everything than can to make the transition as smooth as possible. The more information you can provide to the caregivers enhances the service provided.
I would highly recommend Aster Care.

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Current Review Score: 9.4 (9.406)

Overview of Review Score

The Review Score of 9.4 (9.406) out of 10 for Aster Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.769 for Aster Care is calculated as follows: ( (132 Excellents x 5) + (19 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 160 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.637 Points relating to the number of positive Reviews for Aster Care is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4. 13 Positive Reviews ÷ 20.4 = 0.637

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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