Apple Mews Reviews (10)
Apple Mews has a Review Score of 8.3 (8.264) out of 10, based on 2 reviews in the last 2 years. Over all time Apple Mews has 10 reviews.
Review from Louise S (Granddaughter of Resident) published on 28 April 2023
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Overall Experience
5.0 out of 5
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Review from B H (Friend of Resident) published on 21 April 2023
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Overall Experience
5.0 out of 5
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Review from Harry W (Husband of Resident) published on 26 July 2022
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Overall Experience
4.0 out of 5
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Review from Lauren B (Daughter of Resident) published on 14 January 2022
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Overall Experience
5.0 out of 5
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Review from Jean M (Wife of Resident) published on 6 January 2022
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Overall Experience
5.0 out of 5
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Review from Joe M (Resident) published on 20 April 2017
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Overall Experience
5.0 out of 5
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Review from Julie W (Daughter of Resident) published on 5 April 2017
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Overall Experience
5.0 out of 5
Reply from Paula Stobart, Manager at Apple Mews
Thank you very much for your kind words, I am so pleased you feel like this and I will cascade your praise to the staff.
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Review from Judy W (Wife of Resident) published on 10 March 2017
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Overall Experience
4.0 out of 5
Reply from Paula Stobart, Manager at Apple Mews
I cannot thank you enough for your kind words and I am over the moon you are happy with all of the care given to your husband, I will pass your kind words on to the staff.
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Review from Anthony B (Resident) published on 17 May 2016
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Overall Experience
5.0 out of 5
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Review from Judith M (Resident) published on 13 May 2016
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Overall Experience
4.0 out of 5
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Overview of Review Score
The Review Score of 8.3 (8.264) out of 10 for Apple Mews is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.917 for Apple Mews is calculated as follows: ( (22 Excellents x 5) + (2 Goods x 4) ) ÷ 24 Ratings = 4.917
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.347 Points relating to the number of positive Reviews for Apple Mews is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 2 Positive Reviews ÷ 9 = 0.222
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.