Victoria House Care Centre

Park Road North, Middlesbrough TS1 3LD
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9.0 14 Reviews
  • Victoria House Care Centre, Middlesbrough
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Care Provided by Victoria House Care Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 68 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Aleasha Tyler (Manager)
  • Admission Criteria
    • Ages 30+
  • Room Information
    • Single Rooms (68)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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Victoria House Care Centre Reviews (14)

9.0

Victoria House Care Centre has a Review Score of 9.0 (9.014) out of 10, based on 8 reviews in the last 2 years. Over all time Victoria House Care Centre has 14 reviews.

Overall Experience

  • 9
  • 4
  • 1
  • 0
  • 0

Date Published

14
0
0
8
6

Review from Mary H (Mother of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care centre has looked after my son for the past eighteen months-plus and has helped him in many ways through illness and recovery, also rehabilitation. So thank you to the manager and staff.

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Review from Becky R (Daughter of Resident) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Victoria House Care Centre is simply amazing! My dad's been there for a few years and the staff are so lovely, Dad's just gained another family to love and care for him like we do! I would recommend them to anyone, yes it may not look as amazing on the outside as some of the newly built ones but the
care is just outstanding, I think you'd struggle to find better care anywhere else!

Reply from Lin Spencer, Operations Manager at Victoria House Care Centre

Thank you for such a lovely review of Victoria House, we are proud of our staff and happy to know that your dad is well cared for by the home.


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Review from M W (Nephew of Resident) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been a resident since November 2019. The care that is given is absolutely fantastic, especially in such challenging circumstances. The old-style building may appear off-putting but it cannot be stated how little this matters.
The support provided for not only the residents but also their
families makes a very difficult circumstance a lot easier to deal with.
Five simple words...you're all amazing, thank you!

Reply from Lin Spencer, Operations Manager at Victoria House Care Centre

Thank you for taking the time to let us know about the fantastic care your uncle receives at Victoria House, it is great to see staff being appreciated for all they do; we also believe they give fantastic and supportive care to people in the home


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Review from John L (Husband of Resident) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been in this home for six years and the care is very good. They have a hairdresser come in regularly which she likes and there are activities in which she doesn't partake in the lounge.
The staff are all very good and give all the assistance they can. All in all, a satisfactory home for
the residents.

Reply from Lin Spencer, Operations Manager at Victoria House Care Centre

Thank you for taking the time to comment on the care your wife receives at Victoria House, we believe the care staff give is second to none and are happy that you find your wife well cared for.


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Review from B O (Wife of Resident) published on 14 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is very well looked after and the staff are all very welcoming and helpful to both me and my family.

Reply from Lin Spencer, Operations Manager at Victoria House Care Centre

Thank you for taking time to let us know about the care your husband receives at Victoria House. It is lovely to know that staff are welcoming to you and your family when you you visit.


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Review from Lesley H (Daughter of Resident) published on 13 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak any more highly about the amazing care that all of the staff provide to my mum. Her physical and psychological needs are met in every way, and changes are made as and when her physical needs and dementia deteriorate to ensure her needs are maintained. The nursing staff keep in regular
contact updating on changes and involving me as much as they can in care planning. The care home is a very happy place - all staff will go out of their way to help and make you feel welcome. I feel reassured knowing that my mum is being looked after so well and is safe at all times. I am sure if my mum could speak she would tell them every day “Thank You”.

Reply from Lin Spencer, Operations Manager at Victoria House Care Centre

Thank you for your lovely words about the care your mum receives and the staff at the home. We believe that staff at the home are caring, wonderful people; it is good to know that you are reassured that your mum is well looked after.


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Review from Louise A (Daughter-in-law of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care my father-in-law receives is excellent. The staff have full knowledge of his needs and requirements, these are carried out with respect, dignity and professionalism. Good welcome throughout the building, not only to ourselves but also to my father-in-law when he has returned from
times he has needed a hospital stay, the staff all come and welcome him back. All outside professionals comment on how well the staff know him if they need to contact the home to find more information about his needs and how he presents daily.

Reply from Lin Spencer, Operations Manager at Victoria House Care Centre

Thank you for your feedback, we also believe that Victoria House staff give excellent care, thank you for taking the time to share your and your father-in-law's experience of the home.


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Review from D D (Wife of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the level of care my husband receives. Both staff and other residents are very kind and friendly and my husband is quite settled there.

Reply from Lin Spencer, Operations Manager at Victoria House Care Centre

Thank you for taking time to review Victoria House, we think the staff in the home are amazing; we are glad you agree.


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Review from Carol R (Friend of Resident) published on 4 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Today I brought a resident's sister and a good friend - the friend has extreme difficulties walking - I rang the home yesterday to ask if it was possible to have the use of a wheelchair for our visit. On arrival a staff member came with a wheelchair helped us into the building and lift and took us to
resident's room. Once in there she ensured my friend in the wheelchair was comfortable she fetched another chair for me - as there were three of us. After about five minutes she returned and offered us all a cup of tea. It was lovely for us all to enjoy a cup of tea together. On leaving she came and took us back down to the car and ensured my friend was safely in the car before she left us. This is the second visit, we received the same care on the first visit.
On both occasions we received excellent care, especially today, who was obviously very busy, but she found time to ensure that we were taken care of - which was excellent.
Thank you.

Reply from Lin Spencer, Operations Manager at Victoria House Care Centre

Thank you for your lovely review. Victoria House staff take pride in taking care of people and making sure they have all they need. It is lovely to see their work appreciated by you. Kind Regards, Key Healthcare.


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Review from S C (Son of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager is so helpful, very polite and no knows their job. Really helpful to me and family. Staff are excellentt, really look after my dad. Premises are very clean. Cleaners are always about when you visit. The food and cooks are excellent. My Dad really likes th ehome and me and my family really
appreciate everything Victoria House do for us. Excellent home facilities.

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Review from June S (Wife of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that the unit my husband is on is very efficient. I am very pleased with his care. He seems happy and content. If I note something I want altering, the Manager is good at dealing with and nothing is too much trouble.

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Review from Peter E (Husband of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Victoria House an ideal home for my wife who has Dementia. All the staff treat her with dignity and respect and treat her as a friend and not as a resident.
She needs help with personal care and feeding and nothing is too much for them.
On the floor my wife is on there are 21 rooms. All are
clean and comfortable, there are wide open corridors for people who like to walk about.

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Review from S W (Respite Resident) assisted by family/friend published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Nice welcome from staff I knew there (I have been several times before). Food good, caring staff. A couple of outings. The weather was not too good overall a pleasant stay.

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Review from Barry P (Relative of Resident) published on 1 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After moving my relative here following issues at his previous home I can honestly say this was a fantastic move.


The service is very well led with a manager who is passionate about standards of service and leads from the front.


The staff team are well trained and professional in their roles but

the empathy they have can't be taught and the relationship they have built with my family make us really comfortable our relative is being well looked after.


They keep us regularly informed of any issues which again is very reassuring.


The best move we have made and our relative is once again thriving.


His whole care delivers a person centred approach that once again gives him his dignity.


The cooks are adaptable and make him meals of his own choice whenever he chooses. No sign of an institutional approach and as a result he has gained to a healthy weight once more.


Keep up the great work.


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Current Review Score: 9.0 (9.014)

Overview of Review Score

The Review Score of 9.0 (9.014) out of 10 for Victoria House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.626 for Victoria House Care Centre is calculated as follows: ( (64 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 91 Ratings = 4.626

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.388 Points relating to the number of positive Reviews for Victoria House Care Centre is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 8 Positive Reviews ÷ 13.6 = 0.588

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Victoria House Care Centre

What types of Care is Victoria House Care Centre registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Victoria House Care Centre provide?

Own GP if required is an additional type of care provided.

How many Rooms does Victoria House Care Centre have?

There are 68 Single Rooms.

What are the Facilities & Services at Victoria House Care Centre?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Victoria House Care Centre to the centre of Middlesbrough?

0.5 mile(s) as the crow flies, distance by road may be significantly further.