Delamere Lodge Care Home

Delamere Road, Park End, Middlesbrough TS3 7EB
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9.7 24 Reviews
  • Delamere Lodge Care Home, Middlesbrough
Delamere Lodge Care Home in Middlesbrough is registered to give care and support to a maximum of 41 people. CQC rated Good in all Categories (October 2019).

Trained staff support people with dementia, learning disabilities, physical disabilities, sensory impairments and injuries.

Tasty meals which cater for individual dietary requirements are prepared each day.

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Care Provided by Delamere Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Fay Cambridge-Sneddon (Manager)
  • Admission Criteria
    • Accepting all referrals, Accepts admission in and out of working hours
    • Ages 30+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Delamere Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,180 – £1,300
    • Self-Funded Residential Dementia Care £1,180 – £1,300
    • Self-Funded Nursing Care £1,180 – £1,300
    • Self-Funded Nursing Dementia Care £1,180 – £1,300
    • RESPITE Self-Funded Residential Care £1,180 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,180 – £1,300
    • RESPITE Self-Funded Nursing Care £1,180 – £1,300
    • RESPITE Self-Funded Nursing Dementia Care £1,180 – £1,300

  • All Fee's can be discussed on visits to the care home or discussed as part of enquiry
  • (these prices are only a guideline, please contact Delamere Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visiting


  • Parking

  • On site parking for visitors.


Delamere Lodge Care Home Reviews (24)

Total of 24, showing 1-20
9.7

Delamere Lodge Care Home has a Review Score of 9.7 (9.681) out of 10, based on 12 reviews in the last 2 years. Over all time Delamere Lodge Care Home has 24 reviews.

Overall Experience

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Review from M M (Wife of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was placed in permanent care in December 2024 due to his deteriorating condition (Vascular Dementia). There were were some minor hiccups as you would expect but, these were promptly rectified. It was probably down to the change over of temporary staff during the Festive season. Nevertheless, they
were all very professional, friendly and understanding to my husband's needs.


I do believe it was just a case of my husband getting used to his new home and the different faces plus, the team getting used to him and his needs. He seems to be settling in OK now. We are happy he is in a safe environment and seems to be well cared for which we are all very grateful. Thank you. Special thank you to the nurses and carers for their friendliness, professionalism and care towards my husband.


The team are always happy to see me and other family members too and greet us with a smile and an update on how my husband's day has been. They treat us like family. Thank you to you all!


Reply from Fay cambridge-sneddon, Home manager at Delamere Lodge Care Home

Many thanks for your kind review. We always look to how to settle new residents into the home, getting to know their likes and dislikes, as well as getting families involved who know them the most. We appreciate all of our staff and how they personalise person centred care within the home.


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Review from M H (Daughter of Resident) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank all the staff at Delamere Lodge for the care you provide to my dad. He is well looked after, yes initially rooms last year could be cleaner however you have all continued to work hard and provide good care and he does now have a clean environment - bedroom and around the home.
Many thanks, your hard work is appreciated and noticed .

Reply from Kevin Robinson-Husband, Director of Operations at Delamere Lodge Care Home

Thank you for this lovely review, I really pleased that you can see the improvements in which the home is making, we will share these excellent comments with the team at the home.


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Review from Colin B (Son of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff here are fantastic, giving us total confidence that mum is in safe hands. We value that the rooms are always clean and tidy, the meals always tasty and generous, the décor bright and cheerful, but what distinguishes Delamere from previous places is the staff. We can see that mum loves
and is loved by her carers who always emanate warmth, patience, kindness and understanding. At a previous "good" home mum would exhibit apprehension about some staff, but at Delamere we always see ready smiles and pleasure in their company. Previously elsewhere the home seemed sterile and clinical, but at Delamere we see genuine attachment, reassuring physical closeness when called for, and good humoured relationships between carers and mum. For example recently staff excelled in giving mum a glorious 99th birthday day (with a custom tee-shirt saying "It's taken me 99 years to look this good"!) Priceless! All our family feel hugely grateful to have mum installed in such a safe, caring and professional "home".

Reply from Fay cambridge-sneddon, Home manager at Delamere Lodge Care Home

Thank you for your kind review. We are pleased that your mom is happy with her care here.


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Review from Joan G (Daughter of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Massive improvement to cleanliness. My mother was isolated due to a urine infection, came to visit and the room was a disgrace. Had a word with the manager and with a space of the previous 3 - 4 weeks of my review date, massive improvement. Her room is spotless and smells amazing. Thank you for listening
to my concerns my mind is once again at ease.

Reply from Fay cambridge-sneddon, Home manager at Delamere Lodge Care Home

Thank you for your kind and honest review, your mom is an amazing lady, who makes everyone smile. Seeing her eyes light up when you visit is lovely to see. She will be sadly missed by all of the staff. The staff send our condolences to you and all of your family.


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Review from Amy H (Granddaughter of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care my grandad receives.He is always happy and content when I go to see him. Do I think the room could be cleaned a bit more . Also I think the room need updating and decorating .

Reply from Fay cambridge-sneddon, Home manager at Delamere Lodge Care Home

Thank you for the review, your grandad is a lovely gentleman. We are decorating the home gradually, where we have completed 6 rooms recently. We do have rooms cleaned daily, if you find a concern on the day we can follow this up immediately. Families are welcome to put in personal touches to make the rooms more cosey.


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Review from David D (Friend of Resident) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm, clean and tidy reception area. Greeted by smart cheerful staff. Excellent facilities for all guests, allow for a peaceful secure environment. Meals are regular and full filling to say the least.The staff are always on hand to help and support all the guests 24/7. Each room is spotlessly clean
and always well prepared to suit each individual guest. The bedding is always clean and fresh every day.

Reply from Fay cambridge-sneddon, Home manager at Delamere Lodge Care Home

Thank you for your kind feedback, we always look for ways to improve and keep our residents, friends and professionals getting the best from the service.


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Review from S T (Son of Resident) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The level of care and support from all staff at Delamare Lodge Care Home for my mum was 'best in class'. They were always interactive with my mum, engaging with her and their support to my late father was exceptional. Very supportive and understanding. With my mum's end of life support, they were incredible
and caring for my mum in her final days. I cannot thank them enough.

Reply from Fay cambridge-sneddon, Home manager at Delamere Lodge Care Home

Thank you for your review, it was an honour to look after your both of your parents.


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Review from Sara F (Daughter of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Suffering from complex, and at times distressing, advanced Alzheimers the outstanding and experienced team at Delamere Lodge Care Home embraced my Mum and guided her through her final challenging months.
They looked after her with respect, compassion and kindness. They laughed with her, held her hand
when she was sad and protected her from harm.
The team also provided support, encouragement and friendship throughout a very difficult time for which I cannot thank them enough.
I could not recommend Delamere more highly.

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Review from L M (Wife of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent the last nineteen months of his life here. He was safe, contented and comfortable. As a family, we feel we could not have found him a better place. He suffered from a particularly nasty form of Alzheimer's called PCA. The staff here took excellent care of him, treating him with respect,
compassion, understanding and love. We felt happy in the knowledge that he was being well looked after. On the last day, his family stayed with him. The staff were respectful and sustained us with drinks and food. When we needed them, they were there. After he has passed, they treated him with so much respect. I cannot praise Delamere Lodge highly enough.

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Review from Bob R (Husband of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was cared for by an experienced and dedicated care team. Exemplary care did so much to make her comfortable as dementia advanced. In addition to caring, the staff marked Easter with a card and Easter egg, on Mother's Day with special afternoon tea and on our 61st wedding anniversary with a card
and flowers. My wife enjoyed the food and refreshments and I was able to have meals with her. I will be forever grateful for the consideration shown to me and the family as my wife's life ebbed away. I have no hesitation in highly recommending Delamere Lodge as a first-class care home.

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Review from Patricia M (Sister-in-law of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law went to Delamere Lodge from a care home in Redcar. Her care during the short time she was at Delamere Lodge was excellent. After a few days, she was taken to visit her husband in his care home. The staff member took a lovely video of my sister-in-law's husband playing the piano to her.
Sadly ten days later my sister-in-law took a turn for the worse and the family were told she was now on end-of-life care. Her son, daughter-in-law, daughter and myself took turns to stay by her bedside, night and day, so she would not die alone. I was pleased that I was able to play the video of her husband playing the piano, to her. During this time the care that my sister-in-law received was exceptional, as was the care that, we, the family received. The day and night staff from the nursing team, the care team, the cleaners looked after us with such thoughtfulness. As for the catering staff, the food they served us made us all want to move in. So a big thank you to you all.

Reply from Radhika Sisodia, Owner at Delamere Lodge Care Home

Thank you so much for your kindness and lovely comments. Our staff will be very grateful for your support.


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Review from C B (Nephew of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was a very independent person and we did not think he would settle into a care home environment. We were happy he did. The staff are all very welcoming and made him feel safe, he had his own room with a toilet and wash basin. A place to put his clothes and was able to decorate their own room
to their taste if wanted. His care and welfare have all been excellent and would definitely recommend Delamere Lodge Care Home.

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Review from J D (Sister-in-law of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law has been cared for by staff in Delamere Lodge for almost a year and during that time his care has been excellent with all staff treating him as if a member of their family. There have been several times when emergency medical intervention was required and all staff acted very promptly,
with the aid of emergency response support, enabling him to stay in their care as opposed to the upset of hospital. Covid restrictions were in place initially and all staff were very compliant with them, whilst managing residents' and family's needs with care and consideration. It was recently his Golden Wedding Anniversary and staff welcomed close family to a small celebration, which my sister organised - but staff surprised her and her husband by beautifully decorating the coffee lounge and providing a lovely buffet - truly treating the home as their home from home. Occasional lapses in absolute cleanliness in some areas are insignificant when compared to the wonderful care provided by the staff - who in the last year have been amazing and consistent (staff seem to stay very long term) and absolutely get and understand my brother-in-law and his needs and also, I believe, are a good support to my sister.

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Review from J R (Daughter of Resident) published on 2 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad spent the last week of his life here. The care that he and we as his family received was excellent. The staff really care for the residents and Dad was treated with dignity and respect. Communication from care staff and management was excellent. We never felt like we were a nuisance with our numerous
questions.
Dad was able to receive the specific care he needed which we had struggled to do at home. We were made to feel like we were part of an extended family during the time he was there. Staff told us they were just doing their job but to us, it was much more than that. Having never experienced the elderly care system and hearing a lot of negatives about care homes this was a very positive experience for us as a family. We would quite happily recommend the home.

Reply from Radhika Sisodia, Owner at Delamere Lodge Care Home

Thank you for your kind words, it was a pleasure to care for your father.


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Review from John R (Wife of Resident) published on 22 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was in Delamere for a short while. The care that she got was first class, the carers were very caring for my wife, she took straight away to the friendship she was given by all the staff. I would recommend the care home to anybody for the first-class care given to my wife, and all the family
would like to thank them from the bottom of our hearts. The attention and professional care that was given to her I would like to thank you.

Reply from Radhika Sisodia, Owner at Delamere Lodge Care Home

Thank you so much! It was our pleasure to look after her. We treat everyone like family. We really appreciate your kindness and support.


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Review from Pat H (Daughter of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has lived in the care home for almost a year and he has received excellent care. He has dementia and the carers are so understanding and kind. He is always well presented when we go to visit. This year, during lockdown, it was my parents 65th Wedding Anniversary and we saw Dad through the window
as visiting was not allowed. My Mam was so pleased to be able to see him on the day. The no visiting policy has kept residents safe from the Covid-19 virus. It was my Dads 89th birthday this week and the carers arranged a party for him which he enjoyed with family. Dad is well looked after and he is content and happy and we are delighted with his care.

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Review from J J (Daughter of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Delamere Lodge is a home from home, first-class care. The residents are treated like family, nothing is too much trouble. The staff treated my dad with love, care and compassion always. Sadly my dad passed away in May and the kindness and care he received at end of life to him and his family will never
be forgotten. Five Stars

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Review from S H (Daughter of Resident) published on 17 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father recently passed away in your care. My sisters and I were treated with care, dignity and support during dad's care, from the staff, management and all concerned. I can't thank you enough and will let people know of the love and care given to dad.

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Review from J L (Sister of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness shown to my sister were way beyond what I thought was possible, from people who are not related. All I can do is thank them from the bottom of my heart.

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Review from Hilda H (Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like living here. It has been my home for a long time.

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Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Delamere Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.681 for Delamere Lodge Care Home is calculated as follows: ( (100 Excellents x 5) + (37 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 141 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Delamere Lodge Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 May 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Fay-Melanie

Fay-Melanie Cambridge-Sneddon

Job Title: Home Manager

Joined: 2024

I have worked within HMF with 2 regiments the WRAC and R SIgnals, and volunteered with SSAFA for ex-forces who are WIS.


I have worked in many areas within the health services within the NHS forensics, high, medium and low secure and PICU/ACUTE, the private sector (PICU, ACUTE, DBT, REHAB) and elderly services, I am a trained nurse. All other services have elderly needs as well, and I have been involved with social services and care needs which needed implementing to support them when going back into the community or going into full-time care.


I am seasoned and performance-driven, with substantial experience in optimising care and operational efficiency. Where I implemented improvement initiatives and worked within local and national guidelines which has gained recognition for AIMS accreditation and had outstanding from the CQC previously in other services.


Frequently Asked Questions about Delamere Lodge Care Home

What types of Care is Delamere Lodge Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Delamere Lodge Care Home provide?

Palliative Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Delamere Lodge Care Home have?

There are 41 Single Rooms.

What are the Facilities & Services at Delamere Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Delamere Lodge Care Home to the centre of Middlesbrough?

1.8 mile(s) as the crow flies, distance by road may be significantly further.