Tollesby Hall Care Home

1 Slip Inn Bank, Ladgate Lane, Middlesbrough TS8 9EJ
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9.5 119 Reviews
  • Tollesby Hall Care Home, Middlesbrough
Located in Middlesbrough is a purpose-built 55 bedded facility offering nursing and residential care and care for people with physical disabilities, short-term respite and specialist end of life care.


At Tollesby Hall residents have a choice of lounge areas which feature comfortable and specially designed furnishings. Well-equipped bedrooms are bright, safe and comfortable.

Chefs at Tollesby Hall pride themselves on knowing the tastes of residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs.

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Care Provided by Tollesby Hall Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Joanne Robson (Manager)
  • Admission Criteria
    • Able to admit over 24 hour period / Able to admit Nursing Residents
    • Ages from 18 to 100
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (32)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1991
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Tollesby Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,300
    • Self-Funded Residential Dementia Care £1,100 – £1,300
    • Self-Funded Nursing Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,300
    • RESPITE Self-Funded Nursing Care £1,100 – £1,300
    • RESPITE Self-Funded Nursing Dementia Care £1,100 – £1,300

  • Fees can be discussed with the home.
  • (these prices are only a guideline, please contact Tollesby Hall Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome all day although as offer protected mealtimes.
    Relatives are welcome to stay with loved ones overnight if wished in final days


  • Parking

  • Front and rear parking within the property, people also park in the lane outside the grounds


Tollesby Hall Care Home Reviews (119)

Total of 119, showing 1-20
9.5

Tollesby Hall Care Home has a Review Score of 9.5 (9.499) out of 10, based on 32 reviews in the last 2 years. Over all time Tollesby Hall Care Home has 119 reviews.

Overall Experience

  • 85
  • 29
  • 2
  • 1
  • 2

Date Published

119
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23
32
87

Review from Hilary L (Daughter-in-law of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were helpful, kind, respectful, friendly. We can only thank all staff.

Reply from Kevin Robinson-Husband, Director of Operations at Tollesby Hall Care Home

Thank you for your lovely comments, We are happy that you are happy with the care and support that your loved one is receiving. We will pass these lovely comments to our staff team.


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Review from Lisa B (Daughter of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would just like to say that Tollesby Hall Care Home is a friendly place and staff are excellent, and have been excellent to my mam. Nothing has been a problem for them. My mam has only been in just under two weeks.

Reply from Kevin Robinson-Husband, Director of Operations at Tollesby Hall Care Home

Thank you for your review, it is great to see that you and your mum are happy with the care and support provided by the Tollesby Hall team. We will provide the team with your positive feedback.


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Review from A G (Son of Resident) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were always professional and hard working. They were also friendly and kind. They made my Fathers last years as enjoyable and comfortable as possible. I can't thank you all enough.

Reply from Kevin Robinson-Husband, Director of Operations at Tollesby Hall Care Home

Thank you this lovely review, it is lovely to see that the care and support which your loved ones and the family received was to a high standard. We will share these comments with our team.


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Review from Isabella G (Mother of Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter was in Tollesby Hall Care Home for a very short time. But the time she spent there was very good, the staff were very caring, and the food was very nice and there was good variety. The home was very clean and my daughter liked to sit in the garden which was very nice. She was very happy
the time she was there.

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Review from Pauline C (Wife of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were all very caring and attentive. Nothing was too much trouble, even though my husband was only with them for a short time they showed compassion to him and also to his family. They were also very quick in noticing any health changes in him and acted quickly to that. The staff were always
very pleasant and the home itself was very clean, warm and welcoming.

Reply from Kevin Robinson-Husband, Director of Operations at Tollesby Hall Care Home

Thank you for your review, it is great to see the care and support which were given by the team at Tollesby Hall. We share these lovely comments with the staff team.


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Review from Susan H (Daughter of Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so caring towards my mam, they can't do enough for her. Mam tells me the food is lovely, her washing is done every day. On my first visit, as I had driven a long way to see my mam, the staff were so welcoming and helpful and put my mind at ease. They answered all my questions. I can relax
knowing my mam is safe and treated with respect and kindness, nothing is too much trouble for the staff. Thank you.

Reply from Joanne Robson, Home Manager at Tollesby Hall Care Home

Thank you for your lovely comments, I am so glad staff are welcoming and you are happy with the care your mam receives.


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Review from J C (Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dear Boss. Your staff and the angels are light, hearty and lovely. Only complaint, doorbell.

Reply from Kevin Robinson-Husband, Director of Operations at Tollesby Hall Care Home

Thank you for your lovely review and comments, these comments help us to improve the service in which we deliver. We will share these comments and the review with our staff teams.


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Review from K L (Sister-in-law of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On arriving at the care home with my brother-in-law, we were both made to feel very welcome. The home was very nice and clean. The team was very professional, cheerful and friendly. Any queries were resolved promptly.
The staff below were outstanding: Admin, Care Manager, Care Worker, Laundry Assistant
The
care home exceeded our expectations! A huge thank you to the team from all the family but especially his wife for the care her husband received during the two weeks in respite.

Reply from Joanne Robson, Manager at Tollesby Hall Care Home

Thank you, I'm happy you had such a positive experience.


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Review from J S (Sister of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall it is a good service. I find the staff to be helpful, pleasant and knowledgable. They always have time to sit and comfort residents when in need even when they are extremely busy. The management is extremely helpful too.

Reply from Kevin Robinson-Husband, Director of Operations at Tollesby Hall Care Home

Thank you for taking the time to write this review, it is lovely to see that you are happy and feel supported by the service which is delivered. We will discuss these lovely comments with the staff team at Tollesby.


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Review from P S (Son of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Tollesby Hall Nursing Home from June 2023 till 6th October 2024. I honestly cannot thank the staff enough for the care she received during her stay.
She was a character and all the staff genuinely loved her as she did them.
We couldn't have wished for our Mum to be cared
for in a better place, nothing was too much trouble for them even to the point of looking after her visitors with cups of tea, biscuits even a meal if required.
I would highly recommend this home 100%
Thank you all so much from her loving son.

Reply from Kevin Robinson-Husband, Director of Operations at Tollesby Hall Care Home

Thank you for this lovely review, we are really pleased to see the care and support your mum received from the team was to a high level. We will share these reviews with our staff teams.


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Review from M P (Daughter of Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was really concerned that my mother has to go into a home. We realised that her mobility had deteriorated and we were unable to give 24/7 care at home. I've come to realise that my mother is being cared for in the care home, when I see that she puts her hands up to the care staff and feel confident
and happy with the staff.

Reply from Kevin Robinson-Husband, Director of Operations at Tollesby Hall Care Home

Thank you for taking the time to leave us a review, it is great to see that your mum has settled in well at Tollesby and is fully supported by the staff team within the home. Feedback helps us to continuously improve the service in which we deliver to our residents and families. We will share these comments with our staff teams.


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Review from M R (Son of Resident) published on 26 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff made Mam feel valued and cared about. The bed is not very comfortable. Mam said to me on leaving "If I ever get worse and need a care home, put me here, I really like it here".

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Review from D W (Wife of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A really caring environment. The residents come first. It is not a hotel. The patients and you may have to wait your turn. My husband died here. His care was magnificent. He was treated with love, sympathy and understanding. What more do you want for your loved one?

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Review from K B (Daughter of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't praise the home highly enough. Their care for my dad during his few months living there was brilliant. He was made to feel like a well-loved and respected resident. His last couple of weeks were made bearable thanks to the support of the whole staff team who ensured that both, myself and my stepmum
were looked after.

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Review from Howard B (Son of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the time my dad stayed with you guys, we've had an excellent experience from start to finish. The way the staff bent over backwards and went out of their way to help us with everything. The staff have been very professional, courteous and caring. The support and caring received throughout my
dad's time at Tollesby Hall and after his passing makes me proud and really happy to have chosen this care home for my dad's final chapter of his life. Thank you for everything you have done for us as a family.

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Review from Barbara T (Niece of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt was taken into Tollesby Hall after a terrible experience in hospital and how relieved we were! From the moment we met the staff we knew this was the right place for her. All the staff were extremely welcoming and made us feel relaxed. The standard of care she received went above and beyond.
They were able to give her a downstairs room facing onto the garden and trees. My husband put up a bird feeder on the window and a hanging feeder so she could watch the birds and squirrels. This gave her great pleasure in her last days.
Sadly she passed away peacefully in April and I cannot express how much support and kindness we were given at that difficult time. The staff were so compassionate.
I wouldn't hesitate to recommend Tollesby Hall to all.

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Review from Michael T (Nephew of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as we met all the staff we were immediately confident our Aunt was in the right place.
The care she received was above and beyond our expectations. Every single member of staff we came into contact with were friendly and welcoming. Nothing was too much trouble.
They were able to give her a
ground-floor room so she could watch the birds and squirrels. We attached a bird feeder to her window which made her last days enjoyable. Even the staff loved to watch the antics of the birds and squirrels.
We were encouraged to ring any time of day or night to hear how she was doing.
They also kept in touch with us day or night too.

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Review from A F (Goddaughter of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A recent significant birthday was celebrated well with the assistance of the care home staff. Thank you and well done to all those involved.

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Review from Christine B (Friend of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were very friendly and welcoming. Tea and sandwiches were provided on arrival. We went to celebrate a resident's milestone 80th birthday. It was a happy occasion. The chef made a brilliant birthday cake with candles which was brought into the lounge and all the staff sang Happy Birthday
with enthusiasm. Thank you to Tollesby Hall for providing quality time and care - well done.

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Review from D B (Friend of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff at Tollesby Hall were very friendly and welcoming. All the residents I saw seemed to be happy with the service provided. During my visit, the staff were very helpful and made every effort to ensure the visit went well. Good food and drink were provided and a very nice birthday cake for
the resident.

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Current Review Score: 9.5 (9.499)

Overview of Review Score

The Review Score of 9.5 (9.499) out of 10 for Tollesby Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.499 for Tollesby Hall Care Home is calculated as follows: ( (227 Excellents x 5) + (111 Goods x 4) + (15 Satisfactorys x 3) + (6 Poors x 2) + (6 Very Poors x 1) ) ÷ 365 Ratings = 4.499

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tollesby Hall Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jun 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

No image found

Joanne Robson

Job Title: Registered home manager

Joined: 2024

Commenced 2024


Frequently Asked Questions about Tollesby Hall Care Home

What types of Care is Tollesby Hall Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Tollesby Hall Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Tollesby Hall Care Home have?

There are 55 Single Rooms.

What are the Facilities & Services at Tollesby Hall Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Tollesby Hall Care Home to the centre of Middlesbrough?

2.1 mile(s) as the crow flies, distance by road may be significantly further.