Review from A F (Goddaughter of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience

A recent significant birthday was celebrated well with the assistance of the care home staff. Thank you and well done to all those involved.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine B (Friend of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience

All the staff were very friendly and welcoming. Tea and sandwiches were provided on arrival. We went to celebrate a resident's milestone 80th birthday. It was a happy occasion. The chef made a brilliant birthday cake with candles which was brought into the lounge and all the staff sang Happy Birthday

with enthusiasm. Thank you to Tollesby Hall for providing quality time and care - well done.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D B (Friend of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience

All the staff at Tollesby Hall were very friendly and welcoming. All the residents I saw seemed to be happy with the service provided. During my visit, the staff were very helpful and made every effort to ensure the visit went well. Good food and drink were provided and a very nice birthday cake for

the resident.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S J (Son of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience

Tollesby Hall has got a very welcoming and homely feel to it. Staff is very helpful and friendly, gives the place a nice atmosphere. When a better room was available, we were offered it, after we told them he loves the garden and trees. They put a bird feeder up on a window, so birds and squirrels came

visiting. Our dad was well looked after and they listened and acted on all our requirements and needs. Nursing staff was extremely helpful. Thank you.

Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

I'm thrilled to hear about your positive experience at Tollesby Hall! It sounds like they really go the extra mile to ensure residents feel at home and cared for, especially with such thoughtful touches like the bird feeder. It's wonderful that the staff was attentive to your dad's interests and needs. Thank you for sharing your gratitude!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lillian J (Wife of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience

Our preferences were taken into account. Very homely atmosphere and welcoming. Caring staff listened to concerns and acted on them.

Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much for kindness and support. We really appreciate this and will pass it on to our staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne D (Ex Family Member) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience

I went to Tollesby Hall Care Home every day for seven weeks and could not find any fault with the attention to my ex-husband or any fault to me, as a guest. Management was really good. Nursing staff and care personal were excellent. Would recommend the home to anyone. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A T (Resident) assisted by family/friend published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience

The staff here can't do enough for you, would recommend this place to anyone. Plenty of choice at all meal times, lovely, clean and tidy. Cannot recommend it enough and all my family agree.

Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much for your lovely comments and kindness. We are very grateful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T H (Father of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience

My daughter has only been at Tollesbury Hall for one month in that time we have found her to be more alert. She seems to be well cared for by the staff who seem dedicated to their work. Everyone has been very helpful. I think professional is the world to use.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sunder S (Husband of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience

My wife is a resident of Tollesby Hall Care Home. She has settled in well and is well cared for by all the staff. She finds them friendly, understanding, helpful and caring. The basic nursing care is excellent and so have all the supporting staff. She is always well-attired when I visit her. She told

me the meals are great. The manager and her staff always welcomed me with a big smile and asked if there are issues regarding my wife's care etc. and willing to help. The corridors are always clean and free flow, nothing blocking. Should I need a care home to spend the rest of my life, it will be Tollesby Hall Care Home. Well done to the manager and all staff.

Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

It's wonderful to hear about your positive experience with Tollesby Hall Care Home and the excellent care they are providing for your wife. It's especially heartening to know that the staff there are not only proficient in their nursing care but also warm and welcoming, which significantly contributes to the overall atmosphere and quality of life for the residents. The attention to detail, from ensuring your wife is well-attired to maintaining clean and unobstructed corridors, reflects their commitment to a high standard of care. Your willingness to consider Tollesby Hall for your own future care needs speaks volumes about your trust and satisfaction with their services. Such feedback is invaluable for the care home staff and management, as it acknowledges their hard work and dedication. Thank you for taking the time to share your experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K T (Daughter-in-law of Resident) published on 27 December 2023
Submitted via Website • Report

Overall Experience

A really bad choice and decision to move mam here. From the start, some manager's attitudes to us and Mam were shocking to say the least. Many concerns were raised to the uninterested home manager. Mam was denied her own bank card for 5 weeks until I involved Dols. She was always left in bed often missing

meals. They sometimes forgot to feed her or just left her asleep. I have photos of some food disgraceful! Mam relied on us to provide meals and food. They said she was too frail to go on the toilet so she was told to just use her pad in her bed how degrading. When we asked for a jug of water we were told to use the sink in her room, often dirty as they used it for her personal care. The door of the corridor was kept locked and I was frequently isolated on the floor with no staff supervision for residents in bed. To leave the unit I had to use my phone to be let out. Some staff were really good but some were not and Mam was often unkempt. We moved Mam to another care home!

Reply from Radhika Sisodia, Management at Tollesby Hall Care Home

This was a financial driven complaint. The resident was perfectly happy at the care home and did not want to move.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Raymund H (Son of Resident) published on 1 November 2023
Submitted via Website • Report

Overall Experience

5*! This review was written after the death of my father in October of 2023. At the age of 94, my father had spent two years in Tollesby Hall. Lucid until almost the end he had little but praise for the staff and the care that he was given. That there were no recriminations for his continual bowel and

urinary problems, an ongoing situation that embarrassed him. I visited regularly several times a week and got to know the staff well and I had the impression that there was a devoted attitude as well as respect for those in their care, and a real interest in who the residents are. As my father became more frail, the caring was simply amplified. Each administration of medical intervention was clearly stated to my father as well as myself, allowing him to make his choices known and, taken into full account.
My sister was permitted to spend the night in his room as the final days arrived and there was nothing but sympathy and help as residential care became nursing care and finally palliative care.

Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much for taking the time to leave such a heartfelt and detailed 5-star review. We are deeply touched by your words, especially during what we know must be a challenging time following the loss of your father.

It is truly heartening to hear that your father held the staff and the care at Tollesby Hall in high regard. We understand how sensitive and challenging the situations surrounding bowel and urinary issues can be, and we're glad to know that we were able to provide care with dignity and respect, alleviating any feelings of embarrassment for your father.

Your insights into the dedication and respectful attitude of our staff are particularly valuable. We pride ourselves on not only providing professional care but also on fostering a genuine connection with our residents, recognizing and honouring their individuality.

Our thoughts are with you and your family during this time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael A (Next of Kin) published on 4 October 2023
Submitted via Website • Report

Overall Experience

Tollesby Hall was recommended as a place where my relative would receive the best of care as he coped with his progressive MND. The staff cared for his numerous physical and psychological needs with skill and sensitivity. He particularly appreciated the interaction between residents and staff and amongst

the residents themselves. The home maintains the highest standards of hygiene, diet and domestic care. Staff were welcoming to me when visiting and responsive to any needs or concerns. I wholeheartedly recommend Tollesby Hall as a fine nursing home.

Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

We really appreciate you taking time out to write a review, this means so much to us. We will continue to care for all our residents with kindness and dignity.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Frances G (Friend of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience

As a member of a Christian voluntary network and a minister of the Eucharist in the Catholic Church I have visited parishioners at various stages in life in a number of care homes in our area.
The staff are caring and efficient. The end-of-life care is exceptional with nothing too much trouble either

for the resident or the visitors.
The residents are treated with dignity and a smile at all times and I have never arrived to find someone left in need unattended.
The new decor is bright and cheerful in the nursing rooms I have mainly visited in my roles.
When visiting someone for the first time we were greeted by the manager and taken to the room, given the lift for my elderly husband.
If I or a relative needed care this is the home I would try to go to.

Reply from Radhika Sisodia, Management at Tollesby Hall Care Home

I would like to extend my heartfelt thanks for your thoughtful and positive review of our care home. Your kind words, particularly coming from someone with your experience and perspective as a member of a Christian voluntary network and a minister of the Eucharist in the Catholic Church, mean a great deal to us.
It is heartening to hear that you have consistently observed our staff providing caring and efficient service, and that our end-of-life care has stood out to you as exceptional. We take immense pride in ensuring that each resident is treated with dignity, respect, and a warm smile, and it's encouraging to know that this has been your experience during your visits.
Your comments about the decor being bright and cheerful also bring us great joy, as we strive to create a welcoming and comfortable environment for both residents and visitors. We are glad that these efforts have positively impacted your visits, especially in facilitating ease of access for your husband.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tim S (Cousin of Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience

The care my cousin received from the team at Tollesby Hall was outstanding.
My cousin came back from hospital on an end of life care pathway and he died in dignity and peacefully.

Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you, your generous review fills our staff with pride, knowing that we are able to deliver the utmost care to your loved ones. We sincerely appreciate your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D H (Son of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience

My father lived in this care home for nearly three years until he passed away in February. Overall, we were happy with his care and felt the staff looked after him well. We would question whether the communication with us could have been better at times. Although a number of the staff were clearly upset

when he died, we were very disappointed no one from the care home (staff) attended his funeral.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barry E (Son of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience

My mum had spent several months in hospital, bed bound, after suffering a stroke. Mum was diagnosed with lung cancer whilst in hospital so alternative specialist care was required and Tollesby Hall was recommended. All of the staff were incredible to both Mum and the family, nothing was too much. The

level of care was exceptional. Mum sadly passed away in the early hours 02/11/22. The family are extremely grateful to all of the staff at Tollesby Hall for everything that they did for Mum in her final months. We as a family would definitely recommend Tollesby Hall to any family seeking specialist care for a loved one.

Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much, Barry. This means a lot to us and our staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C R (Son of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience

My mum was discharged to Tollesby Hall Care Home from the hospital for a period of recuperation following a fall. The staff were excellent and took great care of her and were genuinely sorry to see her leave after recovering well enough to return home. They were always on hand to answer any questions

we had and we were very happy with the care she received.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Duncan H (Son of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience

The care given to my father at Tollesby Hall Care Home was excellent in all aspects. The staff and management were professional, personable and fully understanding of my father's needs. Nothing was too much trouble and the care shown to his needs was exemplary and all staff were a credit to the care

home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Olive B (Wife of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience

13 months spent with Alzheimer's. Very quick decline over six days. The staff were so good, not just to my husband but also to myself - a 79-year-old with my own health problems, as I stayed 24/7 I was given a room with food and drink at all times. 26th October at 8.28, my husband passed. The nurse

let them down, did not speak. Took my daughter's word. Stood in doorway. Said OK. Never met her before. So sad for us and the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ashley D (Brother of Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience

The staff have been amazing in supporting my family after my sister contracted cancer, they were calm, friendly and very sympathetic during her final few weeks.
Apart from the expected daily care, the Tollesby team helped personalise my sister’s room, took their time to make her as comfortable as possible,

made her laugh and smile as well as kept us informed on a daily basis. I can’t recommend this extremely caring home and the team highly enough. Highly recommended!

Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much for your support and kind words. We will continue to strive for the best.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Tollesby Hall Care Home

Care Provided by Tollesby Hall Care Home

Good to Know

Funding & Fees Guide for Tollesby Hall Care Home

Facilities