Tollesby Hall Care Home

1 Slip Inn Bank, Ladgate Lane, Middlesbrough TS8 9EJ
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9.5 119 Reviews
  • Tollesby Hall Care Home, Middlesbrough
Located in Middlesbrough is a purpose-built 55 bedded facility offering nursing and residential care and care for people with physical disabilities, short-term respite and specialist end of life care.


At Tollesby Hall residents have a choice of lounge areas which feature comfortable and specially designed furnishings. Well-equipped bedrooms are bright, safe and comfortable.

Chefs at Tollesby Hall pride themselves on knowing the tastes of residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs.

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Care Provided by Tollesby Hall Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Joanne Robson (Manager)
  • Admission Criteria
    • Able to admit over 24 hour period / Able to admit Nursing Residents
    • Ages from 18 to 100
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (32)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1991
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Tollesby Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,300
    • Self-Funded Residential Dementia Care £1,100 – £1,300
    • Self-Funded Nursing Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,300
    • RESPITE Self-Funded Nursing Care £1,100 – £1,300
    • RESPITE Self-Funded Nursing Dementia Care £1,100 – £1,300

  • Fees can be discussed with the home.
  • (these prices are only a guideline, please contact Tollesby Hall Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome all day although as offer protected mealtimes.
    Relatives are welcome to stay with loved ones overnight if wished in final days


  • Parking

  • Front and rear parking within the property, people also park in the lane outside the grounds


Tollesby Hall Care Home Reviews (119)

Total of 119, showing 41-60
9.5

Tollesby Hall Care Home has a Review Score of 9.5 (9.499) out of 10, based on 32 reviews in the last 2 years. Over all time Tollesby Hall Care Home has 119 reviews.

Overall Experience

  • 85
  • 29
  • 2
  • 1
  • 2

Date Published

119
11
23
32
87

Review from L C (Daughter of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my mum only spent ten days in Tollesby Hall before ending her days in hospital, but she settled really quickly and was happy there. She liked to watch the activity outside her room and loved the friendly staff. I was confident she was well looked after and cared for by the professional,
supportive and caring staff. She also loved her pretty, spacious room.

Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much for your kind words. It means a great deal to our staff.


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Review from H R (Daughter of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father was sent here for respite after spending several weeks in rehab due to his mobility.
Staff sounded very friendly on the phone, asked about family life, dad's needs, etc. The main thing for me was his diet due to renal failure and being diabetic.
I asked if I could visit Dad when he arrived
so I knew he was happy and settled and he had everything he needed close by due to his mobility. I was told I would need to take a lateral flow test which would take half an hour for the results and then I could have an hour with Dad. I was happy with that and they seemed accommodating. I said I would arrive early evening. When I arrived the member of staff went for a test, she was about ten minutes. Then another member of staff came and said I couldn’t see him, I said it was all arranged, etc… but no. This to me was a safeguarding concern! They ended up bringing dad down to see me, he looked dreadful. I brought dad home that night. The food they gave would have fed a 5-year-old.

Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

We are sorry to hear about your experience at our home. It’s happened during the height of the pandemic at an incredibly painful time for all of us. The Government had strict guidelines and regulations. Anyone coming from a hospital or community had to isolate for 14 days, so they were not allowed visitors and this should have been communicated to you. We are sorry. Your father was only with us for a few short hours and so his appearance would not have changed much in that time. He came to us famished, so he was immediately given several options, he chose what he wanted and seemed to enjoy it. Once finished he was given the opportunity to have more but he declined. We were trying to get him settled in his new surroundings but you made the decision to take him home. We really wish you had delayed that decision and given us the opportunity to help your dad to recover with us and show to you as we have done so many times in the past to make a real positive difference to your family’s life.


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Review from B B (Niece of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that all the staff are very helpful and professional in their roles. All have been very kind and understanding and have really looked after my uncle and auntie. I couldn't rate them higher.

Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much for your kind words. It means a lot.


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Review from Chris A (Son of Resident) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Tollesby Hall, following a brief stay in hospital. She received end-of-life care after enduring four years of symptomatic treatment for cancer. The staff at Tollesby Hall were, at all times, caring and professional. My mother was gravely ill and she passed away at peace and
in no pain. It was a great relief to me to know that she was so well looked after by the genuinely kind staff.

Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much for all your kind words, this means a lot to our staff.


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Review from Sean W (Son of Resident) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly staff who are always happy to help. Not only do they care for the residents, but they also look after the residents' families to make sure they are always welcome at any time.

Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much for your support, this means a lot.


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Review from Frances J (Daughter of Resident) published on 20 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the home are amazing they give my dad so much love and care, which helps our family at this very difficult time. Nothing is ever a problem, they go out of their way to meet our needs! Thank you all.

Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much for all your support, this means a lot to our staff.


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Review from J W (Respite Resident) published on 23 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I was in Tollesby Hall Care Home for thirteen months pre and post-surgery and was treated with kindness and dignity for all the time. Choice of food was two choices - lunch and tea. Variable in quality. The cleaners really put themselves out to maintain cleanliness and were most helpful. Unfortunately,
the covid virus curtailed activities, since strict rules were observed to avoid the infection. Visiting was extremely restricted unless a patient was 'end-of-life' and then there were special visiting measures in place. Laundry was washed, ironed and returned the next day.

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Review from Vanessa P (Daughter of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring and considerate. Person-centred. Thank you for looking after Dad and us.

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Review from Gill W (Daughter of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the staff at Tollesby Hall. My mum has dementia and the care she receives is second to none. Each and every member of staff shows her patience, understanding and compassion. I felt anxious about transition to a care home, but the staff have settled her quickly and it
has given me great peace of mind knowing that she is so well cared for. CQC report rating for caring is outstanding and my rating is outstanding ... and above!

Reply from Radhika Sisodia, Director at Tollesby Hall Care Home

Thank you so much for your kindness and support. We strive to do our best with our residents who are part of the Tollesby Hall Family.


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Review from S A (Daughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident for four years and received the best of care. She had Alzheimer's and was treated with dignity and respect. I was very happy with the care provided.

Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much for your lovely words. It means a lot to us.


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Review from William R (Partner of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with the care that my partner is receiving in the care home. I am very worried about my partner's situation but the way she is looked after by the wonderful staff pleases me so much.

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Review from Pauline C (Partner of Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were all lovely, caring, polite and very hardworking.

Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much for your kindness. We will try our best to support you and nurse you back to great health.


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Review from E S (Resident) assisted by family/friend published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel very safe and well looked after whilst in the home for rehabilitation after a fall when I fractured my femur.
All staff and management were wonderful with me.

Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you for your lovely comments. We will try our best to make your stay comfortable and help you rehabilitate.


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Review from Elizabeth H (Niece of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We fell on our feet when our Auntie was accepted at Tollesby Hall at very short notice during the first Covid lockdown. Although we were unable to go into the home until the later stage of her life, the home felt ‘right’.
Our Auntie was very happy at Tollesby Hall, and the care she received was everything
we could have asked for.
In the last week of her life, we were allowed to visit - she was kept comfortable, had a clean nightdress on each day, and the staff showed great care and helped make sure she had a dignified departure. We cannot speak too highly about her care, and our thanks go to all of the staff who looked after her.

Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much for your kindness and support. We strive to have gold standards on our end of life care. We will pass this message to the staff as it will help them. Thank you so much.


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Review from Diane H (Daughter of Resident) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for the care and attention given to her over the last five years. The smiler (your name), for her that speaks volumes. Even painting her nails, I know my mam would have loved that. RIP 06/02/2021.

Reply from Radhika Sisodia, Director at Tollesby Hall Care Home

Thank you so much, Diane. We really appreciate the support and kindness.


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Review from Jan A (Daughter of Resident) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The quality of care received from the carers is exceptional. They were always very attentive to Mum and carried out our requests when we had complaints. They went out of their way to continue to check the laundry when we complained, as Mum, on many occasions was being dressed in other residents clothes,
which to us wasn't at all acceptable. They also look into account our requests that the meals she was given were what she liked to eat as Mum never ate red meat. When she rejected a meal, it would be because she would never have eaten it at home. Thank you very much for the caring staff who did support her.

Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you Jan, we do take into account residents needs and any information from families helps with care of their loved ones. We continue to care, support and keep our lovely residents safe, happy and healthy.


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Review from Olwyn O (Wife of Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention my husband received was first class. I cannot praise them enough. I would have no problem recommending this home to anyone. Thank you so much for everything you have done.

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Review from Julie T (Daughter of Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only at Tollesby Hall Care Home for 5 days before she passed away. The staff were amazing. They could not do enough for Mam. Kind, compassionate, caring and considerate. The chef tried to tempt Mam and made anything she mentioned. Every member of staff was always on hand to help, whatever
we asked for. We were so pleased Mam spent her last days within their circle of love and care.

Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much, Julie. We really appreciate your kindness and support. We would treat everyone as our family. Come and see us when you can.


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Review from Richard B (Husband of Resident) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank staff enough, I praise them every day they are fantastic. Nothing is too much for them. I have always thanked them. They are the best, I cannot thank them enough. They are the best.

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Review from J Q (Daughter of Resident) published on 22 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was very well cared for, everyone genuinely cared for Dads needs, wellbeing and happiness, and also for his family members. The staff were very welcoming and very supportive, always expressing an interest in how we were doing, "we are here for you too".

Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so so much for your kindness and support. All residents and their families are special to us.


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Current Review Score: 9.5 (9.499)

Overview of Review Score

The Review Score of 9.5 (9.499) out of 10 for Tollesby Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.499 for Tollesby Hall Care Home is calculated as follows: ( (227 Excellents x 5) + (111 Goods x 4) + (15 Satisfactorys x 3) + (6 Poors x 2) + (6 Very Poors x 1) ) ÷ 365 Ratings = 4.499

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tollesby Hall Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jun 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Joanne Robson

Job Title: Registered home manager

Joined: 2024

Commenced 2024