Review from Andrew D (Nephew of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience

Sadly due to the Coronavirus situation, my uncle was transferred to Tollesby Hall from the hospital and he passed away without us being able to visit. It was a sad and difficult time. However, all the staff at the care home were kind, caring and professional. We believe that my uncle was very comfortable

and thought his room was lovely. We as a family are so grateful that he was cared for in his last few weeks and made comfortable. Obviously we are unable to comment regarding the food, drink, facilities, etc. due to the COVID pandemic we were unable to visit, but I did walk around the outside grounds which were very impressive. The staff at the care home all do an amazing job but have been through a difficult time of late but still continued to give 100% care. I would recommend Tollesby Hall to family/friends and would rate it as Excellent. Well done to the manager, and all her wonderful staff.

Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much for your kindness and support. We have been working hard to give all our residents the best care and compassion.

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Review from Sue R (Daughter of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience

Tollesby Hall is an incredible home, each and every member of staff is so very caring, thoughtful and professional. The care our dad received was impeccable and responsive to all our dad's needs and wishes, along with our family. In unprecedented circumstances, my family and I can never thank you all

enough for the care and support you gave to our dad and our family. We are here for you all too! Thank you.

Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so so much for kind words and support you give us.

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Review from Leila J (Daughter of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience

From the moment I took my dad to Tollesby Hall, I felt reassured that he would be cared for by genuinely kind and compassionate people. He received 24/7 care which gave my dad and myself great comfort. He received excellent medical care from the nurses and the carers were wonderful and so attentive.

They managed the stressful time during lockdown so well and always made me feel welcome as a visitor. I cannot thank them enough for their professional and caring work.

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Review from Karen (Daughter of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience

Sadly due to the Coronavirus situation, my mum was transferred to Tollesby Hall from the hospital and her life ended without us ever being able to visit her. It was possibly the worst-case scenario any family have to endure. However if you ever need to put your loved ones in the hands of truly wonderful,

caring professionals, please place them in the care of Tollesby Hall. They were with us every step of the way, standing in almost like a family to make sure mum’s last days were the best they could be, which gave us some inner peace. The 'nothing is too much trouble’ attitude that is probably above and beyond the call of duty made the heartbreak bearable, and for that, I will be eternally grateful.
Please note there are one or two elements I can’t really comment on eg food/drink as obviously I wasn’t there, but based on feelings from my mum on all areas, I can give true feedback on, I have given excellent as a rating.

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Review from Sylvia L (Daughter of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience

My mother was transferred to Tollesby Hall from hospital after breaking her wrist at home, whilst also suffering from dementia. The staff went above and beyond caring for her, on the ball when mam was in pain and when her arm swelled with the cast. Also, correspondence via phone to me was immediate.

Nothing was a problem for the staff, the food was excellent.
We as a family more than appreciated the work and the professionalism this dedicated staff did for their Family in care.

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Review from K J (Daughter of Resident) published on 23 April 2020
Submitted via Postal Card • Report

Overall Experience

My father was in Tollesby for two and a half years after leaving a residential home when his needs increased. He was very well looked after, well-fed and formed lovely relationships with his carers. The home surpassed itself last month whilst Dad was on end of life care - their support to us whilst

we stayed overnight at Dad's bedside for over a week was amazing. Even more importantly, their genuine affection, care and respect given to Dad in his final days touched us all, and we will always be so thankful.

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Review from Maureen C (Daughter-in-law of Resident) published on 19 March 2020
Submitted via Website • Report

Overall Experience

My mother-in-law was well looked after and when she was on end of life all the staff made us as a family very welcome and with extremely good dignity from nurses carers and even domestic staff were so very nice and went above and beyond there roles.

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Review from John (Son of Resident) published on 4 March 2020
Submitted via Website • Report

Overall Experience

Excellent caring dedicated staff. Spotlessly clean, nothing is a problem would 100% recommend. What a fantastic caring team within the care home we as a family were lucky to find this place .

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Review from B H (Son of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience

All the staff went the extra mile for dad. They had time for him. Diverted on the way to work to collect his newspaper and encouraged him. On every visit, I had the strong impression that every member of staff we met genuinely cared about dad. Thank you.

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Review from Christine W (Wife of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience

I asked my husband the question. He as ha problem writing due to strokes. He has just been for the first time for a week's respite. When he came home I asked him about his week. He said he had nothing to complain about. He felt very safe and secure and well looked after. He said all the staff were wonderful.

When he pressed his buzzer they came straight away. He would have no hesitation going in again.

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Review from G H (Son of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience

All the staff have gone beyond the normal limits and made my mother very happy during her stay.

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Review from Sue K (Daughter of Resident) published on 15 November 2019
Submitted via Website • Report

Overall Experience

My mother entered the home in 2013. From day one, all of the staff were very welcoming and friendly and my sister and I were sure we had picked the right home. Mum settled in straight away and continued throughout her stay to enjoy living at the home. Sadly in the last few years, she developed dementia

and we had a couple of minor issues but after a meeting with the Manager these were quickly resolved. Mum’s care right up until her death in June this year was excellent, we could not fault the staff for the loving care and attention given to her. They assisted us with getting extra care for mum and she had a peaceful few weeks until her death. I would certainly recommend the home.

Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much for your kind words and support. We hope to continue to do our best.

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Review from L B (Daughter of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience

The most important part of a care home is the care itself, and the staff at Tollesby Hall are outstanding. Very sadly my father passed away during his short stay, but the support we received was excellent. We were treated with dignity, and the staff took time to talk to us to help and guide us through

a difficult time. I only wish I could call out several exceptional staff, but suffice to say everyone was compassionate and caring.

Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much for your kind words and support. We value all our families and residents.

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Review from S S (Wife of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience

What a welcoming place to go to. Staff lovely to talk with and so helpful.
Understand fully the needs of residents (as witnessed by me when my husband was in for respite care). Everywhere was so clean and I loved the wooden/lino flooring throughout. So much more hygienic.

Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much for your kind words and support.

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Review from C C (Niece of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience

My aunt was a resident for three years. Despite her challenging behaviour, staff are always patient. During my aunts deteriorating health, kindness and dignity ensued. I was always made welcome and as my aunts health failed, I was kept informed and notified when the end came, ensuring I was there to

hold her hand. All nursing staff, domestic and office excellent.

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Review from Rachael M (Relative of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience

Thank you to all of the staff at Tollesby Hall for the care and companion shown for my grandpa in the last days of his life.
You made a very difficult situation bearable.
As a family, we are very grateful for everything you did to make him comfortable and also the care you provided for our grandma.
Thank

you.

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Review from Steve S (Son of Resident) published on 12 July 2019
Submitted via Website • Report

Overall Experience

This home would be much improved by a change to the nurse-call alarm. When a resident calls a nurse, buzzers sound in all of the corridors. These continue until cancelled by staff. The buzzers are very loud and persistent and have an unpleasant, piercing tone which only changes when further residents

call for nurses. I have known the noise continue for 1 hr 45 mins with only a short pause before it starts again.
My mother has been in this home for a few weeks now having palliative care; she needs peace. I spend every afternoon with her. There is a buzzer just outside her door but she likes to have the door open. We have to stop talking while it sounds and I have spent many hours listening to it when she is resting. It is all that I will remember about the place!
I did complain and the home has reduced the volume of the buzzer. It is much better but I can still hear the others. There is an identical system at a Hospice, but with lights outside of the rooms, not buzzers!

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Review from John Y (Brother of Resident) published on 27 June 2019
Submitted via Website • Report

Overall Experience

I and all the family were impressed by the friendly, kind and caring nature of the staff. Also, the internal appearance of the home was clean tidy, well organised and well decorated, in fact, the surroundings inside and outside were excellent.
There were lots of activities for the residents and all

the staff we saw were easy to talk with and it was obvious that they cared for the residents.
Having surveyed many care homes throughout the UK Scotland and Ireland in the past I would rate this home as being one of the best I have been to.
I would have no hesitation in recommending the home to friend and family and others.

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Review from Kerry P (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience

Tollesby Hall Care Home and all its staff have very quickly become part of the family. The staff truly care and go that extra mile to make the residents feel at home. My dad and Nana are currently in their care and living 1hr 30mins down the road can be frustrating but I feel at ease every time I leave

them that they're in the very best hands.
Thank you to all the staff for the wonderful job you do, we feel lucky to be on this journey with you.

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Review from D N (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience

My dad spent the last two years of his life at Tollesby Hall Care Home after suffering a stroke. His complex needs were met well by the staff. His appearance was kept clean and tidy, clean dressings were applied daily and he never suffered with bed sores. Members of staff were warm and friendly, maintaining

a sense of humour, which I know my dad appreciated, even though he struggled to talk clearly. My dad also had to be peg fed and the management of Tollesby was the only home we initially contacted who agreed to accept him as a resident, despite his complex needs.

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Tollesby Hall Care Home

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