Review from Karen L (Daughter of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience

CQC inspection ratings are a strong indicator for a quality service provider, however, personal experience of that service in relation to your loved one is of paramount priority - Tollesby Hall Care Home provides the all-inclusive care package in all aspects of professionalism, respect and dignity.

The outstanding aspect is the staff.
From day one, my Mum and her family felt supported, included and valued.
The professional care, empathy and understanding, which all staff without exception demonstrate on a daily basis, has enabled Mum to feel safe, secure and fully supported in her new home.
This excellence in provision of care means so much to all her family.

Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much for your kindness and support.

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Review from Richard S (Son of Resident) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience

Care was good.
Our nurse was amazing.
Mum was comfortable.

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Review from G Y (Son of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience

My father came to Tollesby Hall in July 2018 after an unpleasant experience in his previous home and became very withdrawn. Within two days, the difference was immense, both physically and mentally. My family highly regard the care being shown to dad daily.

Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much for your support and kindness.

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Review from Kevin G (Son of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience

My mother received the most kind, considerate, compassionate and professional care and attention while in the hands of the staff at Tollesby Hall. They were wonderful to my mother, self and rest of my family and could not praise them all highly enough.

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Review from Brian D (Son of Resident) published on 18 June 2018
Submitted via Website • Report

Overall Experience

When looking for a nursing home for our dad, who was very ill, we visited several in the area. Our choice, Tollesby Hall, was because first impressions of a lovely caring atmosphere plus immaculate cleanliness (not a hint of bad smells) proved to be the right one. Their interpretation of the finest

human qualities of love and care for others is truly awe-inspiring. We couldn't have chosen a better place for Dad to be looked after and any family searching for such facilities can be assured that this is where your loved one will be as comfortable as possible. Heartfelt thanks from all our family.

Reply from Radhika Sisodia, Owner at Tollesby Hall Care Home

Thank you so much for your kind words.

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Review from Angus B (Son-in-law of Resident) published on 11 May 2018
Submitted via Website • Report

Overall Experience

Tollesby Hall is un-elaborate in terms of the building and grounds. There were times when I found my relative slightly unkempt: long nails and hair and haphazard clothing. These cosmetic details were perhaps not due to the home. There are two reasons it's a fine place.

Firstly, there was never

a question about medical or social care. When we suggested it, the staff blended dinners, making a real difference. Records and attentiveness to personal care appeared meticulous, as was security and cleanliness. Faultless technically.

Secondly, the staff were amazing. We watched them deal with occasional aggression or confusion with good humour, kindness and professionalism. My relative was treated with respect and tenderness. More than once we arrived unannounced to find staff sitting with my relative talking, comforting and, yes, showing love. You can't find that in reports! Ultimately, nothing else matters. Tender, loving, fabulous. Thank you for caring.

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Review from Stephanie R (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience

When our father needed round the clock nursing support, Tollesby Hall provided excellent care for him. The staff were unbelievably kind and patient with all of us, providing the care we were unable to give him at home due to his complex medical needs. The staff made us feel like dad was their only resident

and catered for his individual needs, enabling him to be comfortable and peaceful in his final days. We were all treated with respect and nothing was too much bother. We couldn't have asked for better care.

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Review from Margaret W (Wife of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience

I can't express how satisfied our family was with the high level of palliative care my husband received during his time at Tollesby Hall. During this worrying and emotional time in our lives, the staff always were able to support both my husband and our family. I always felt that he was safe and well

looked after and the staff were so attentive to his changing needs. Nothing was ever too much bother.

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Review from Chris W (Son of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience

Quite simply staff at every level were kind, professional and caring and somehow made my whole family feel that my Dad was the only person they were looking after. Lovely people delivering a faultless level of care.

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Review from Peter G (Son of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience

My mother has only been in Tollesby Hall care home since Monday 9th April 2018. My mother is 90 years of age and suffers with dementia and Alzheimers. After discussing with the Manager, we were invited for lunch and to look around. That was kind and dignified. Thus far, everything has been excellent.

I cannot discuss money as I am awaiting a meeting with appropriate people.

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Review from R B (Husband of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience

My wife was extremely frail when I contacted Tollesby Hall.
She was interviewed in a friendly and sensitive way by the manager.
Transport was promptly organised and my wife was transferred to a pleasant room overlooking gardens and woodland.
On every visit I was given an update on her condition and

I was offered refreshments.
When my visit coincided with meal times I was offered a meal with my wife.
The manager nurses and general staff always had a friendly greeting and offer of help if needed.
Nothing was too much trouble for these caring and sensitive people.
Thank you Tollesby Hall Care Home.

Reply from Radhika Sisodia, Director at Tollesby Hall Care Home

Thank you so much for your kind words and support.

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Review from Diane B (Wife of Resident) published on 1 February 2018
Submitted via Postal Card • Report

Overall Experience

Exceptional service, made an early morning call to enquire about a respite room for that day for 5 nights, received a phone call back within the hour to confirm they could accommodate us. We went straight there and within the hour again, shown to his room met the staff and had lunch. Faultless. Friendly

and helpful.

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Review from Annette M (Sister of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience

Over the last 5 weeks, I have witnessed care of the highest standard possible. A team of people, from management, nurses, carers, cleaners, laundry who work together as a family. My sister is a resident was treated with utmost respect, always greeted by a smiling face. She wanted for nothing. In her

final days, she was allowed to pass away with dignity, respect and the best care possible. The care was extended to her family we spent an awful lot of hours/days in the home and felt relaxed and was provided with the best support possible. I recommend Tollesby Hall to anyone. Thank you.

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Review from A L (Daughter of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience

The team running the show are excellent. They provide a professional care service in a very personal and warm manner.

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Review from Tracey Jane W (Relative of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience

I was invited to attend afternoon tea at Tollesby Hall on 29th July 2017. I must say what a wonderful day it was, every need was catered for. I thought I was at a grand tea house!
Compliments to the pastry chef and the home manager who ensured everyone received silver service and plenty of tasty treats.
Please

do another event - family and residents had a fabulous day. Thank you.

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Review from Les W (Son of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience

My mother spent almost 2 years in Tollesby Hall until she sadly passed away. In this time I have witnessed high levels of patience, understanding and support for my mother and all her family. Due to my mother's illness (dementia), she liked to walk the care home constantly. During her little walks the

kisses and cuddles she always got from the staff was so heartwarming.

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Review from Pamela D (Daughter of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience

Mother came out of hospital for end of life care. Nursing and caring standards were excellent.
Care and compassion for Mum and her family couldn't have been better at a very distressing time.

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Review from Val R (Daughter of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience

My mum was a resident at Tollesby and after a fall, spent some time in hospital. Sadly she didn't recover and was lucky enough to spend her last two days at Tollesby. The nursing care she received was excellent and on the night she returned to Tollesby, the home manager stayed well beyond her finishing

time to ensure we were OK and that my mum got the care, comfort and dignity that she deserved. Thank you for giving her that.

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Review from Margaret S (Mother of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience

Mam came to this home six months ago. We have seen a change in her so much. She is happy, clean and well looked after. In her last home, she was not happy at all, we were worried for her safety. She was not kept clean or looked after with care, unlike Tollesby Hall.
They all take the time and nothing

is too much. We can go home knowing she is being cared for safely.
We are all happy because our mam is happy.

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Review from Jean E (Relative of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience

My sister has been a resident at Tollesby Hall Care Home for approximately eight years and is very happy there. Whenever I go to visit I am made to feel welcome by staff. I also take my little dog to visit which delights my sister her room is lovely, always clean and tidy. My sister has her pictures

and ornaments from home. The staff are lovely and they clearly care about their residents and I cannot fault the care she has received. I would recommend Tollesby Hall Car Home to anybody looking for a place for their loved ones.

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Tollesby Hall Care Home

Care Provided by Tollesby Hall Care Home

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Funding & Fees Guide for Tollesby Hall Care Home

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