The Willows

Woodside Resource Centre, Cavendish Road, Middlesbrough TS4 3EB
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Top 20 carehome certificate
9.9 37 Reviews
  • The Willows, Middlesbrough
The Willows care home provides specialist nursing, residential and dementia care for older people on a respite or permanent basis. Designed for purpose, the home offers ensuite bedrooms that have been set up to ensure privacy and comfort.

The care team is experienced, dedicated and highly skilled. Most of the team has been with the home for many years so there’s always a smile and familiar face for residents and their relatives.

Situated within a quiet, residential area of Middlesbrough, next to the Woodside Memory Clinic and close to James Cook University Hospital, The Willows is easily accessible. The home enjoys a relaxed atmosphere, and outside, the attractive courtyards have plenty of sitting areas and a sensory garden.

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Care Provided by The Willows

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Stroke
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Gregory (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2002
    • Number of floors: 1

Funding & Fees Guide for The Willows

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,277
    • Self-Funded Nursing Care from £1,487
    • Self-Funded Nursing Dementia Care from £1,574
    • RESPITE Self-Funded Residential Dementia Care from £1,327
    • RESPITE Self-Funded Nursing Care from £1,537
    • RESPITE Self-Funded Nursing Dementia Care from £1,624

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact The Willows to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

The Willows Reviews (37)

Total of 37, showing 1-20
9.9

The Willows has a Review Score of 9.9 (9.935) out of 10, based on 12 reviews in the last 2 years. Over all time The Willows has 37 reviews.

Overall Experience

  • 32
  • 5
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Date Published

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Review from Clare G (Daughter of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a short spell in hospital, it was clear that Dad was no longer able to manage at home, on 7/5/24 he became a resident at The Willows. The care he receives is nothing short of excellent, he's encouraged to take part in activities when he can. The staff are sensitive and compassionate, what more
could you ask for. Whether you pass a cleaner, carer or a nurse in the corridor there is always a smile/hello. A very well-managed home with a great team doing great work, from the laundry to the nurses and carers and admin. Keep up the good work!

Reply from Caprice Geisha, Reviews Team at The Willows

Hi Clare, thank you very much for taking the time to leave us feedback about your experience. At The Willows Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Dawn M (Daughter of Resident) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Willows who I have met over the last 10 months, have all been brilliant. Not only do they make my dad feel comfortable, but also his family. It makes for a lovely atmosphere, and I enjoy chatting to all staff when I'm visiting my dad.
The carers/nurse/lifestyle team take good care
of my dad, and it seems to be more than a job to them; they genuinely care for our loved ones.
The laundry and housekeeping staff are all so lovely, and will always stop to chat to my dad and to me.
The office staff and maintenance are always willing to help and answer any questions you have.
You definitely feel like you're part of a big family. Thank you all.

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Review from J C (Son of Resident) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff extremely helpful and polite and nothing is too much trouble. In some cases I believe they have gone beyond their remit to help my mother. The staff have allayed any anxiety she may have had about going into care and made her time as comfortable as possible.

Reply from Caprice Geisha, Reviews Team at The Willows

Hi, thank you very much for taking the time to leave us feedback about your experience. At The Willows Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Helen D (Niece of Resident) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the manager, the nurse and the numerous carers enough for the assistance and care they gave to my aunt when she was end of life. They made the admission process as easy as possible in view of some of the difficulties we were faced with. The care given was excellent and the staff cared
about her even though they had only known her for a short time. My aunt died peacefully with us by her side, just as we wanted. What a wonderful place this is. Thank you.

Reply from Caprice Geisha, Reviews Team at The Willows

Hi, thank you very much for taking the time to leave us feedback about your experience. At The Willows Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Carlie E (Great-Niece of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, couldn’t thank the manager enough for helping me and my family get my great auntie up here from Peterborough to spend her last days with us even though it was only short term, thank you to all the staff that supported us through this hard time.

Reply from Caprice Geisha, Reviews Team at The Willows

Hi Carlie, thank you very much for taking the time to leave us feedback about your experience. At The Willows Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from R F (Relative of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative recently passed away here and the care was faultless. The staff were so attentive and caring not only to my relative, but to the wider family too. Absolutely amazing, everyone did a wonderful job.

Reply from Holly Cole, Reviews Team at The Willows

Thank you very much for taking the time to leave us feedback about your experience.
At The Willows Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team


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Review from Donna G (Daughter-in-law of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law sadly passed away on the 8th of September 2023 but had been a resident of The Willows for five years, and in all of those five years he not only received the best care but was shown love and compassion at all times while receiving his care, but in his last few weeks the staff at The
Willows extended that care to all of his loved ones while we were by his side, they went above and beyond to make sure we were all looked after too, and nothing was a problem, for this we will be forever grateful and thankful.

Reply from Holly Cole, Reviews Team at The Willows

Thank you very much for taking the time to leave us feedback about your experience.
At The Willows Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team


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Review from N W (Niece of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness and compassion all of your staff have shown these past few days I've been visiting my uncle I will never forget. He has been treated with dignity respect and most of all love, you all truly care and it clearly shows not just what I've witnessed with my uncle but from the moment you step
through the door. The dedication and care from you all have been exceptional your staff go above and beyond anything I've seen before in a care home. I'm grateful to you all. Thank you.

Reply from Holly Cole, Reviews Team at The Willows

Thank you very much for taking the time to leave us feedback about your experience.
At The Willows Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team


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Review from N C (Son of Resident) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to praise the staff at The Willows for the care and attention paid to our mam. Since becoming a resident in the last couple of months, the improvement in our mam’s general condition and outlook in life has improved significantly.
This in many ways has to be put down to the care shown by
the staff at The Willows with what seems endless “ hellos”, “ how are you?” and general chit-chat during the day with her. This seems trivial but the feeling of isolation and worry has been removed, and we now see our mam in ways we didn’t think we would again while we struggled to look after her at home. Thank you to everyone at The Willows for doing this and to everyone involved in providing her care.

Reply from Martha Piper, Reviews Team at The Willows

Hi, thank you very much for taking the time to leave us feedback about your experience.
At The Willows Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from Janet B (Daughter of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely wonderful care home, staff are lovely and always have time to have a chat with you. They treat my dad with respect, dignity and care. The entertainment is brilliant, I can’t fault this care home. My dad has settled in and is very happy, which reassures me we made the right move.

Reply from Martha Piper, Reviews Team at The Willows

Hi, thank you very much for taking the time to leave us feedback about your experience.
At The Willows Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from Neil G (Son of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in The Willows for over four years now. His needs have changed in that time and he is now completely reliant on staff for all his basic needs and I know these are met well but I also see the staff treating him with compassion, dignity and respect.
They saved his life recently when he
choked. All the staff, care workers, nurses, domestic, kitchen staff, receptionist and manager are all lovely. Always a smile and a cheery demeanour from everyone.
I'm happy that his final years will be here.

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Review from P G (Son of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is excellent. The staff go above and beyond. You can see they enjoy their jobs and genuinely care for the residents. The home is always clean and well-presented. We are so happy that my dad got into this home. Thank you Willows staff for a great and professionally run home.

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Review from Alison L (Daughter of Resident) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad went to The Willows after being in hospital. Due to the excellent care he received, Dad went from being bedridden to walking within days. The level of care and compassion Dad received went above and beyond our expectations. There were times we couldn't visit due to Covid but we never worried about
Dad. We were kept fully informed at all times and nothing was too much trouble. We are so pleased Dad spent his last few months in their care.

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Review from Sue J (Daughter of Resident) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was welcomed with open arms by The Willows manager and staff in October 2021. He came from hospital bedridden, they soon had him back on his feet, his health improved massively and he was well cared for. He formed close relationships with the staff, who were all lovely. He passed away recently
but as a family, we were so pleased he spent his last months at The Willows.

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Review from A C (Grandson of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home provides a high standard of care. The staff are brilliant and go above and beyond for residents. My fiancé’s nana was in here being cared for in her final days and they have done a fantastic job with her needs.

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Review from Sam B (Granddaughter of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home! Cannot give them enough credit. I have worked in healthcare for 11 years and I have to say, the care, compassion and understanding from the staff here was some of the best I've ever seen! My nana was transferred here for end of life care after becoming unwell and from start to end,
the experience for both her and the family was incredible. They deserve so much credit and recognition for going above and beyond with our family and I would not hesitate to recommend this care home to anybody. Fantastic team, well done, keep up the great work - you have no idea how much you're appreciated.

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Review from Scott B (Grandson of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nana only spent a short time here before she passed away but the staff made us feel like she/we were part of their family. Nana received all the comfort she could have wanted as did we, the team spent time talking with us, laughing with us and crying with us; all the time making sure we had refreshments
and were as comfortable as can be, given the nature of our visit. Nothing was a problem for them and my family were treated with the greatest of respect from everyone. From the cleaners and care staff to the manager.

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Review from Michelle M (Cousin of Resident) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would like to thank the Willows for looking after my cousin in the short time she was with them, before passing away surrounded by family. The staff were lovely and were always around if needed They were great with the family.

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Review from Janis W (Sister of Resident) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister spent her last days in The Willows and the care and attention she and all of her family received, was second to none. All of the staff were amazing and nothing was too much for them. Her daughter was given so much support and I know she really appreciated how the staff looked after her Mum.
Thank you all so much.

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Review from L M (Relative of Resident) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home and amazing staff. Took care of our family at a really tough time, and made sure my relative had a comfortable last few days. Would definitely recommend and use them again in the future, if needed.

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Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for The Willows is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.935 for The Willows is calculated as follows: ( (130 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 138 Ratings = 4.935

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Willows is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

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Meet the Team (1)

Julie

Julie Gregory

Job Title: Home Manager

Joined: 2017

The most important part of my role is to ensure residents are safe and living their very best lives every day at The Willows.


I love walking around the home and seeing residents smile, laugh and sing.


I feel incredibly proud of the team here, they are fantastic at looking after everybody and really have a positive impact on resident's lives. We have a good rapport with families, and they know that they can go home after a visit, knowing that their loved ones are in good hands.


As with most jobs, you need to have good time management skills and be flexible and respectful of others. It helps to be patient and have a good sense of humour too.


Before joining The Willows, I was a peripatetic manager looking after homes without a permanent manager. I have level two, three, four and five NVQs in Health and Social care and a certificate in management.


A big career highlight for me was being part of the team that won Region of the Year in 2023 and the Sales and Marketing Award in the same year.


In my free time, I love going out and about in our caravan, walking the dog and spending time with my family. When I get the chance I visit my son and two grandsons in Australia.


Frequently Asked Questions about The Willows

What types of Care is The Willows registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Willows provide?

Palliative Care is an additional type of care provided.

How many Rooms does The Willows have?

There are 60 Single Rooms.

What are the Facilities & Services at The Willows?

Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Willows to the centre of Middlesbrough?

1.4 mile(s) as the crow flies, distance by road may be significantly further.