The Willows

Woodside Resource Centre, Cavendish Road, Middlesbrough TS4 3EB
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Top 20 carehome certificate
9.9 37 Reviews
  • The Willows, Middlesbrough
The Willows care home provides specialist nursing, residential and dementia care for older people on a respite or permanent basis. Designed for purpose, the home offers ensuite bedrooms that have been set up to ensure privacy and comfort.

The care team is experienced, dedicated and highly skilled. Most of the team has been with the home for many years so there’s always a smile and familiar face for residents and their relatives.

Situated within a quiet, residential area of Middlesbrough, next to the Woodside Memory Clinic and close to James Cook University Hospital, The Willows is easily accessible. The home enjoys a relaxed atmosphere, and outside, the attractive courtyards have plenty of sitting areas and a sensory garden.

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Care Provided by The Willows

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Stroke
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Gregory (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2002
    • Number of floors: 1

Funding & Fees Guide for The Willows

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,277
    • Self-Funded Nursing Care from £1,487
    • Self-Funded Nursing Dementia Care from £1,574
    • RESPITE Self-Funded Residential Dementia Care from £1,327
    • RESPITE Self-Funded Nursing Care from £1,537
    • RESPITE Self-Funded Nursing Dementia Care from £1,624

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact The Willows to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

The Willows Reviews (37)

Total of 37, showing 21-37
9.9

The Willows has a Review Score of 9.9 (9.935) out of 10, based on 12 reviews in the last 2 years. Over all time The Willows has 37 reviews.

Overall Experience

  • 32
  • 5
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Date Published

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Review from John J (Son-in-law of Resident) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was transferred to the Willows care home till end of life. Her care was outstanding for the small amount of time she spent there. The staff were all so very compassionate and caring towards my mother-in-law and my family. What a great team of girls - well done. We will always be truly
grateful. I would strongly recommend this care home to anyone.

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Review from Joanne J (Daughter of Resident) published on 28 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing support and care were given to my mum during the end of her life and compassion towards my family. I will always be grateful for the wonderful care and kindness that was given, nothing was ever too much and the staff were 100% committed to making it as peaceful as possible. The Willows
nursing home has definitely changed my opinion of what nursing homes can offer. Such a dedicated team - the management should be so proud of their team. Well done and thank you so much.

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Review from P J (Granddaughter of Resident) published on 28 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home with staff who are nothing short of a credit to the home itself. They go above and beyond in the nursing department. My nana was only in this nursing home for a short amount of time before she sadly passed away, we as a family are so happy she did go to the willows for her last days
as they were so very caring and compassionate not just with my nana but with all the family. They simply could not do enough for us and we are forever grateful my nana got to spend her last moments with us in this fantastic nursing home.

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Review from Douglass P (Son of Resident) published on 28 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

These words won't do justice for the love, compassion and dignity my father was given during his stay with the Willows Care Home for the five months he resided. Despite the terminal nature of my father's diagnosis, nothing was ever too much. The staff always went above and beyond. We were privileged
to get to know the staff really well and would recommend this beautiful care home.

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Review from Wendy W (Daughter of Resident) published on 30 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was only in the care home a short while before she passed away but the staff were amazing not only to my mum but the family as well. They are very caring approachable, supportive and professional in all that they do. Absolutely faultless.

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Review from Lisa (Granddaughter of Resident) published on 7 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a family member in The Willows and she is getting the best care possible. The staff are friendly and she likes living in The Willows, it is a lovely place.

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Review from Lynne B (Daughter of Resident) published on 20 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly, on the 14th of February, my father passed away in the nursing unit of The Willows care home. He had lived in the residential unit for a year and only moved recently when his health deteriorated. From the very first day my father was made welcome, everyone went into his room to say hello and
to introduce themselves to the family. I would like to extend my heartfelt thanks to everyone involved in dad's care. The kitchen staff for going out of their way to provide interesting meals, the laundry staff and housekeepers for keeping dad's clothes smart, the handyman for all the little odd jobs needed to make life easier and finally the carers supervisors and nurses who looked after dad so very kindly and made sure my mother was still part of his life.
Thanks also to the manager who, when the time came, made dad's transition from one unit to the other seamless.
In the last few days of dad's life, my sister and I spent many hours by his bedside where we were treated with dignity, respect and kindness

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Review from Barbara N (Daughter of Resident) published on 19 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my father passed away on 14th February whilst a resident on Monroe Unit. He had been a resident in the residential (Presley) unit for around two years, prior to this. He was well looked after, as were we, always made to feel welcome and involved. It was reassuring to find out that although the
staff seemed to be linked to a "usual" unit, there was some crossover, so after dads move, we still saw familiar faces of people that knew him and his likes and dislikes. I cannot praise enough the care and attention shown, not just to my dad but to all of us in his last week. I'm sorry this site doesn't allow names to be used as I would have preferred to have used names rather than titles, but Mr maintenance man, all of the domestic staff, carers from all units, nursing staff especially those on duty those last few days, thank you from the bottom of my heart for the love and respect you showed us all. You treated my dad with dignity to the end and for that, we are eternally grateful.

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Review from Michelle (Granddaughter of Resident) published on 12 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff on the dementia nursing unit (Sinatra) provided excellent care to my relative. They had a great understanding of dementia and of our relative. Staff recognised their needs and were quick to act if our relative became unwell. Staff maintained a good level of communication with us. As a family,
we were always welcomed into the home. There were always lots of staff on duty and staff worked together as a team to provide fantastic care. Staff were open and honest and were easy to talk to. They were very supportive when needed. The home was always clean and tidy. The food is freshly cooked and there is always a choice. There are regular snack trolleys with a huge variety of choice. We were extremely pleased with our overall experience of this home and would happily recommend this home to anyone looking for dementia nursing care.

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Review from Susan W (Daughter of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Even though my Dad only had a short stay at The Willows, all of the staff were amazing towards him but the support we received as a family was wonderful. Any questions we had for the staff were always answered, even at busy times they made sure they could help. Every member of staff we met from the
manager, nurses, care workers, laundry, cleaners and maintenance were always friendly and courteous. We have had poor care in the past from another home and to see the level of care at The Willows was enough to know that we could safely leave our loved one in your care. For which we are extremely grateful. Thank you.

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Review from M D (Daughter of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Willows is a very friendly home. The staff treat the residents like their own family. The staff also support the family too, as it is difficult dealing with a family member that has dementia. I think the home layout is well thought out so everyone can enjoy the garden.
The activities are good but
I would like to have the residents partake of them more often.

Reply from Samantha Debenham, Marketing Support Administrator at The Willows

Thank you very much for your feedback. We really appreciate your lovely comments about our home, particularly about the support our care team provides to both residents and families. We are also delighted that you think the home is friendly and that the activities are good. We have a good range of activities which are tailored to the resident's likes and dislikes. However, it is the residents’ choice as to whether they want to be involved.
Our lifestyle coordinator is working closely with our residents and family members to understand what other activities can be arranged so that as many people can partake and enjoy them. If there is a hobby or interest your relative would particularly enjoy, then please do let the manager or a senior team member know


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Review from D L (Wife of Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Up until now, our experience of the home is overall good. My husband is well looked after by the staff and I am welcomed when I come to see him by all the staff and offered refreshment when needed. The staff work very hard and always smiling to which is so good for all the residents and their families.

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Review from Susan K (Wife of Resident) published on 29 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Husband has been a resident now for two and half years. He didn't settle immediately and because of the nature of his illness still has unsettled times. However, the staff have been very supportive and he has recently received one to one outings and a battery support for his wheelchair. The outside
walkways around the home could be more wheelchair friendly to allow us to stay close to the home but enjoy some fresh air. Overall though very good care.

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Review from Jayne G (Daughter of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum recently moved into The Willows and I have been very impressed by the standard of the home. Staff are friendly, caring and professional, the home is very clean and well presented. Staff are very keen to help, with making mums room as she likes it, presenting her food how she wants and asking
us for a list of things she likes to give to the chef to promote her diet.

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Review from David S (Husband of Resident) published on 9 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been receiving nursing care at The Willows for the past 4 and a half months. I visit her twice per day. Throughout the period I have been constantly impressed by the high quality of care provided at all levels. The staff are amazing. Nothing is too much trouble. The home is spotless and
the food akin to that in a first class hotel. I cannot praise The Willows enough (at all levels) it is just a wonderful place.

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Review from Agnes C (Wife of Resident) published on 27 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care in The Willows was excellent in every way my husband was in home a short time from 17th February to 5th March. When he died no one could have looked after him any better so glad he was there at the end. Would recommend The Willows to anyone for their care and kindness from all staff.

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Review from Jeannette (Wife of Resident) published on 26 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband became a resident at The Willows on August 9th 2015. He suffered with Alzheimer's Disease an had a chronic kidney problem. I found the staff courteous and kind at all times any deterioration in his condition was picked up on and the doctor called out to examine him. On the 25th Feb he had
to go into hospital to be hydrated, unfortunately his condition deteriorated whist in hospital and he passed away on 4th March 2016.

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Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for The Willows is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.935 for The Willows is calculated as follows: ( (130 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 138 Ratings = 4.935

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Willows is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (91)

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Meet the Team (1)

Julie

Julie Gregory

Job Title: Home Manager

Joined: 2017

The most important part of my role is to ensure residents are safe and living their very best lives every day at The Willows.


I love walking around the home and seeing residents smile, laugh and sing.


I feel incredibly proud of the team here, they are fantastic at looking after everybody and really have a positive impact on resident's lives. We have a good rapport with families, and they know that they can go home after a visit, knowing that their loved ones are in good hands.


As with most jobs, you need to have good time management skills and be flexible and respectful of others. It helps to be patient and have a good sense of humour too.


Before joining The Willows, I was a peripatetic manager looking after homes without a permanent manager. I have level two, three, four and five NVQs in Health and Social care and a certificate in management.


A big career highlight for me was being part of the team that won Region of the Year in 2023 and the Sales and Marketing Award in the same year.


In my free time, I love going out and about in our caravan, walking the dog and spending time with my family. When I get the chance I visit my son and two grandsons in Australia.