Allison House

Fudan Way, Teesdale, Thornaby, Stockton-on-Tees TS17 6EN
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8.3 16 Reviews
  • Allison House, Stockton-on-Tees
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Care Provided by Allison House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Allison House Thornaby Ltd
  • Person in charge
  • Angela Blythe (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free car park on site


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Allison House Reviews (16)

8.3

Allison House has a Review Score of 8.3 (8.299) out of 10, based on 5 reviews in the last 2 years. Over all time Allison House has 16 reviews.

Overall Experience

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  • 4
  • 1
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Date Published

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2
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11

Review from Julie D (Daughter of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Alison House for 15 months before her recent passing. This was her third care home so I feel as though my feedback is properly considered.
I cannot express my gratitude enough for the care, patience and tenacity the care home provides for all its residents, sometimes in very difficult
and challenging circumstances. Nothing was ever too much trouble for any member of staff whether they be a nurse or housekeeping. My mum's room was always spotless as was the rest of the care home. Their care and patience with my mum were always exceptional and made me and my family feel as though they loved my mum too, even on her very challenging days. We as a family could not have wished for my mum to have spent her last days anywhere but here, which is a huge comfort to us all at this very sad time. The manager and your team are amazing, thank you so much for taking such good care of our mum.

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Review from Pamela L (Wife of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Allison House has looked after my husband for 4 years and continues to do so. It is uniquely designed for dementia sufferers and residents are looked after with care and compassion. The care my husband receives is second to none. The management and staff are outstanding, they are professional, kind
and supportive. As his wife I feel welcomed as part of "the family" and encouraged to be involved in his daily care which is important to me. He is shown dignity and respect from all carers and staff in all departments. Each resident has their own unique care plan and there are always carers available to discuss the care being provided. They understand all his needs and act on them accordingly. When I have had any problems I have always felt able to highlight them and together have found a positive way forward. The nursing care is of a high standard. They keep me informed at all stages of his care and provide a caring safe and secure environment. Thank you for making each day precious.

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Review from C B (Wife of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in two other care homes in this area this year, we visit him every day and he always looked unkempt and angry. Since he moved to Allison House in May, he always looks clean and tidy and well dressed. He's had a spate of seizures recently and the nursing staff contact a doctor immediately
and he is taken to hospital if required within minutes. He has been cared for wonderfully. The care home has provided 24-hour care for him when it's needed. He is very happy there.

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Review from Chris D (Son of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Allison House for approximately a year and during this time the care provided to him has been excellent.
I have had experience of a variety of care homes in the past that care for dementia sufferers, some good, some bad and some indifferent and Allison House is by far the best in
my opinion. The manager and staff are simply brilliant, nothing is too much trouble and they go the extra mile continuously, they just ‘get it’!
The home is spotlessly clean and there are always carers visible who are readily accessible and available for any of Dad's or my needs when I'm visiting.
As a result, I have total confidence in the care home to look after my dad in a caring compassionate and empathetic way so each time I leave him after having visited I am completely content that he is in the best place possible.

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Review from Sylvia Sydney H (Wife of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Nice and cheery surroundings and the part I like best about it is there are different day rooms in different areas so there is somewhere you can go for quiet time. There is also a garden that can be approached anytime, however, could benefit from being more user-friendly and some remedial work done.
Caring and approachable staff. Clean and tidy, however, they could be much improvement on the laundry system, for example that the residents get the correct clothing back.

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Review from Neill A (Wife of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has Alzheimer's and since arriving at Alison House Care Home, she has stabilised dramatically with the professional care of all staff and management. I would also wish to say that my wife and all residents are treated as friends and there is a warm, friendly atmosphere throughout the building.
I can witness this as I have visited my wife every day for the last year.

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Review from David T (Husband of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was admitted on 25.01.2020. The quality of care and maintenance of the site have deteriorated following covid lockdowns ie grassed areas and borders not maintained, limited activities for clients, no hairdresser, infection control weak when no staff member monitoring access into the home, changes
in procedures for visitors not sent out to close relatives via email, or the 1 newsletter in 2 years, staff not always wearing masks. I have limited my comments to areas I have rated 'poor' or 'satisfactory'.

Reply from Angela Blythe, Manager at Allison House

We are very disappointed that your views are not what we strive to achieve here at Allison House.
Our gardens and borders are maintained on a weekly basis. Our hairdresser has been employed throughout the pandemic although due to government guidelines she was not permitted into the care home during covid, but since covid restrictions were lifted she has been back into the home. We have a restricted visiting policy available for all visitors to read on the reception notice board. There is a monthly newsletter (on our website) and monthly coffee mornings for residents and families and friends to come along and enjoy.
During office hours there is a receptionist to monitor access to the home as well as an intercom system. On evenings and weekends, visitors must report to the nurse in charge.
Allison House employ 3 activity coordinators who provide a wide range of therapeutic activities within the home.


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Review from Jamie B (Grandson of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan stayed here during her last years with us. Allison House and all its staff have been amazing. They are so caring, passionate with residents and I couldn't thank them enough for this. All the way through the pandemic they have been there for my nan and any family of my nan's wanting to visit.
Allison House staff were there for my nan right to the end! Giving warmth love comfort at the hardest of times I wish I could do more to help them as they have helped her. Thank you!

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Review from Leigh A (Son of Resident) published on 28 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel really lucky to have had the people at Allison House look after my Dad. During the COVID lockdown at the end of 2020, he unexpectedly became very ill and after two months in hospital he was no longer able to look after himself and was too ill for my family to look after him. Social services helped
find a place for him at Allison House. I had not been able to see my Dad while he was in hospital. The care home manager arranged for me to see him the day after he arrived which was amazing and really helped settle my anxieties. I had no experience of care homes at all and really relied on her to let me know what was going on and what needed to be done. She is one in a million. I visited regularly and the kind staff helped build him up and get him as well as he could be. He put on weight and started communicating more and more. All the staff spoke to him as a friend with real compassion. I simply cannot fault the care that he received.

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Review from Peter H (Husband of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Care as always has been excellent both me and my wife feel well supported. This is because over the years I have got to know and trust the staff members of Allison House Thornaby. However, currently, the COVID-19 restrictions mean that my wife is confined to her room and apart from me she can have no
visitors. Furthermore, I am unable to take my wife to the community. These restrictions seem draconian and I hope they will be reviewed as the country learns to live with COVID-19.

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Review from Gillian L (Daughter of Resident) published on 4 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Allison House for almost two years. In this time I feel she has been cared for in the best way possible, she seems happy and settled. Communication between myself and everyone at Allison House is excellent. I am kept up to date with the well-being of my mum and anything
that is happening in the home.

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Review from Emma C (Daughter of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is settled and getting well looked after by the staff. Always kept up to date by phone if there is a problem or my dad is ill. Staff always friendly when I phone to see how my dad is and have always said you can phone anytime to check.

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Review from Polly (Wife of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I can’t thank the staff enough for the great care my husband is receiving at Allison House. In the short time he has resided there he is making progress in his rehabilitation. The staff are very dedicated and caring. They support us as a family ensuring we maintain contact via video calls with our loved
one at such a difficult time during the pandemic. It takes the pressure away knowing he is in safe hands.

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Review from Sarah R (Daughter of Resident) published on 20 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent four years at Allison House until her death at the end of January. We were very impressed by the dedication and care shown by the staff, who went out of their way to provide personal and devoted care to our mother. It helped us a great deal to know how well she was being cared for. We
could not recommend the Allison House staff and facilities highly enough.

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Review from Christine T (Daughter of Resident) published on 27 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been impressed with the care given to my father, he has settled well. They are aware of his needs and they are active in promoting his independence and providing him with links outside of the home which he enjoys.

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Review from Susan (Daughter of Resident) published on 31 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

High standards of care, friendly approachable highly professional staff. Manage difficult situations well with care and compassion for residents and their relatives. Mum can be quite difficult to manage at times, the staff never make a fuss they just calmly deal with any situation which arises. The
activities organiser is really lovely always spends time getting to know new residents interests and abilities.

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Current Review Score: 8.3 (8.299)

Overview of Review Score

The Review Score of 8.3 (8.299) out of 10 for Allison House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.424 for Allison House is calculated as follows: ( (33 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 59 Ratings = 4.424

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.875 Points relating to the number of positive Reviews for Allison House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 4 Positive Reviews ÷ 8 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Frequently Asked Questions about Allison House

What types of Care is Allison House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Allison House provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Allison House have?

There are 40 Single Rooms.

What are the Facilities & Services at Allison House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Allison House to the centre of Stockton-on-Tees?

0.4 mile(s) as the crow flies, distance by road may be significantly further.