Allington House

Marsh House Avenue, Billingham TS23 3ET
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10 36 Reviews
  • Allington House, Billingham
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Care Provided by Allington House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 49 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Maureen Massey (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (49)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Allington House

  • Weekly Charges per Person
    • Self-Funded Residential Care £925 – £999
    • Self-Funded Residential Dementia Care £939 – £999
    • RESPITE Self-Funded Residential Care £925 – £999
    • RESPITE Self-Funded Residential Dementia Care £939 – £999
  • (these prices are only a guideline, please contact Allington House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Allington House Reviews (36)

Total of 36, showing 1-20
10

Allington House has a Review Score of 10 (10.000) out of 10, based on 12 reviews in the last 2 years. Over all time Allington House has 36 reviews.

Overall Experience

  • 32
  • 3
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12
24

Review from A G (Relative of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in the home were so down to earth and amazing at looking after our nana who sadly passed away in January in Allington House. They didn’t only take care of her, but our whole family who were there day and night by her side towards the end. They would come in for a chat or even a shoulder to
cry on, offered us food and drinks, and even a bed. Couldn’t recommend this place enough. Thank you for all that you do.

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Review from Graham L (Great-Nephew of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great uncle receives great care from the staff at Allington House. He is always talking positively about the carers who look after him and the food he is offered. From entering the home to leaving after visiting I am always made to feel welcomed.

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Review from Fiona M (Daughter-in-law of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you isn't enough for all the staff at Allington House. They deliver the best care in difficult circumstances. They are thoughtful and definitely go the extra mile. You can see they love the residents like their own family. Thank you for relentlessly playing certain songs by certain artists, the
cups of tea, a bed for us to rest and all the support during our family's difficult time. With love and thanks to you all.

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Review from K M (Friend of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming home, always a friendly atmosphere. I visited a friend/neighbour for a couple of years. Since she passed away in September I still pop in to chat with residents and check in on the staff. I would like a room here in my golden years!

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Review from Charlie H (Goddaughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My godmother has been at Allington House for almost 5 years and she is treated like one of their own family. She is happy and content and very well looked after, as I live away. I put my complete trust in the staff and feel very safe doing so. Her room is beautiful and she has everything she needs and
more. The personal touches that have been made for her are very heartwarming. Thank you.

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Review from Andrew M (Son of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly, helpful and caring at all times.

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Review from B S (Husband of Resident) published on 20 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff very attentive and quick to respond to any problems and very caring and eager to make things easier for my wife.

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Review from Angela M (Daughter of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are amazing and everyone is very supportive. The communication between staff and family is always fantastic. Totally happy with the placement for Dad.

Reply from Harry Inglis, RM at Allington House

Thank you so much for your positive and kind review. It means a lot to us all.


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Review from David Y (Son of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum loves her food. Encouragement, engagement and joining in with others in the lounge. Clean and tidy.

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Review from C M (Resident) assisted by family/friend published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since becoming a resident at Allington House, I have felt that this has become my home. I am very happy here and I am treated in the best possible way by everyone.

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Review from M C (Daughter of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my wonderful, intelligent, fiercely independent Mum started to struggle with dementia last year it was a very difficult time for her and the family. Making the transition from independent living to a care home was never going to be easy, which means that Mum and I have had our ups and downs emotionally
but the one thing that has remained constant throughout has been the help, care and support of all the staff at Allington House. They have endless patience and kindness, no matter what challenges they are presented with. Mum has now been in Allington House six months and is the happiest she has been for a long time. She is now completely settled there and feels safe and cared for. She frequently remarks on how lucky she is to be in there. Telling me that the staff are lovely to her and also that the food is very good.

Reply from Harry Inglis at Allington House

Thank you for taking the time to leave such a kind review and positive comment. We have a dedicated team and this means a lot to us all.


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Review from G T (Son-in-law of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was taken to Allington House for palatal care in December. He is on the dementia floor and the care given is outstanding from the front desk, up to all the carers who all go above and beyond. Always smiling, always watching them singing along with residents or dancing in the corridor.
The seniors always keep us updated and are always compassionate! If and when I need to go to a care home it's to a place like this home.

Reply from Harry Inglis, RM at Allington House

Thank you for taking the time to review Allington House. Your comments and feedback are greatly appreciated!


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Review from A W (Daughter of Resident) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was discharged from hospital to Allington House for Palliative care. I could not find a negative thing to say. The areas I didn't comment on is only because I didn't experience them. First-class, caring, compassionate, and made the last 3 weeks of my father's life as comfortable as it could
be for him. We felt like we trusted leaving him in their care to the point you would think it was their dad they were caring for not ours. We can't thank them enough. They all deserve a massive pay rise. You all know who you are.

Reply from Harry Inglis, RM at Allington House

Thank you Adele for your kind review and comments. We really appreciate the feedback.


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Review from V F (Granddaughter of Resident) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both grandparents have been residents at Allington house over the years due to needing 24hr care. While they both were living there at separate times, the care they both received from all staff until they passed away, I can not fault. When walking into the home there was always a nice atmosphere that
made you feel welcome at all times. I'd like to thank all staff for their support and kindness whilst looking after my grandparents.

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Review from H T (Granddaughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Allington House cares for its residents brilliantly and allows them to feel safe, welcome and at home. The staff are so friendly and always ensure the best care is given to the residents. I would recommend Allington House to anyone, as the care and love they provide to their residents, is enough to
make anyone feel comfortable having their loved ones there.

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Review from Rachael B (Granddaughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are forever grateful to this home. The staff go above and beyond not only for the residents but their families too. My granny was here for only a short period of time but it has put my faith back in the care system. Great, friendly, homely atmosphere, always clean and alot of activities
to be done. 10 stars all round. This is exactly how a care home should be run. Really cannot express how much we rate this place.

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Review from J M (Son of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are helpful and try to act on any concerns, clean, well run, good activities that I have seen, easy to contact, could do with a little more parking but otherwise very accessible. Can't comment on food as I haven't been there much at meal times.

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Review from Elizabeth B (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care which my mother has received since her admission into Allington House has been outstanding. The staff have shown great care and kindness to my mother and always strive to ensure all her needs are met, including medical, personal and social.

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Review from Leigh R (Power of Attorney of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My long-time friend has been under the care of Allington house for several years. Open, transparent and totally devoted to her care. I would not hesitate in recommending this care home to anyone seeking their services.

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Review from Caroline G (Daughter of Resident) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent a short time in this care home. The staff were extremely friendly, caring, and supportive both of family needs and my mother. Nothing was too much trouble, they went out of their way to make her feel comfortable, secure, and feel a part of the community they had built up. A lovely place
that felt homely and warm. One member of staff, in particular, went above and beyond for us.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Allington House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Allington House is calculated as follows: ( (142 Excellents x 5) ) ÷ 142 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Allington House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Allington House

What types of Care is Allington House registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Allington House provide?

Day Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Allington House have?

There are 49 Single Rooms.

What are the Facilities & Services at Allington House?

Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Allington House to the centre of Billingham?

0.6 mile(s) as the crow flies, distance by road may be significantly further.