Allington House

Marsh House Avenue, Billingham TS23 3ET
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10 36 Reviews
  • Allington House, Billingham
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Care Provided by Allington House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 49 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Maureen Massey (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (49)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Allington House

  • Weekly Charges per Person
    • Self-Funded Residential Care £925 – £999
    • Self-Funded Residential Dementia Care £939 – £999
    • RESPITE Self-Funded Residential Care £925 – £999
    • RESPITE Self-Funded Residential Dementia Care £939 – £999
  • (these prices are only a guideline, please contact Allington House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Allington House Reviews (36)

Total of 36, showing 21-36
10

Allington House has a Review Score of 10 (10.000) out of 10, based on 12 reviews in the last 2 years. Over all time Allington House has 36 reviews.

Overall Experience

  • 32
  • 3
  • 1
  • 0
  • 0

Date Published

36
0
0
12
24

Review from P N (Sister of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident for approximately 10 months. During this time she has received the very best of care. Both staff and carers have been excellent throughout her stay. The food is exceptionally good and to a very high standard. Plenty of activities for residents to take part in to keep them
occupied. There is also a resident hairdresser on the premises which helps to keep my sister's morale up. Her bedroom is kept to a clean and hygienic standard daily. Overall she is very happy to stay in Allington House care home.

Reply from Harry Inglis, RM at Allington House

Thanks for such a lovely review. It's comments like yours that keep driving the great team that we have.


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Review from Elaine F (Daughter of Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has lived at Allington House since 2017. He is treated with the utmost respect. Everyone is so professional, yet I feel I can approach staff if I need to. The manager and Deputy lead the team with confidence. I feel they have Dad's interests at heart. He is exceptionally well cared for. Staff
always go that extra mile. I feel confident when I leave Dad and would highly recommend Allington House.

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Review from Maragret R (Daughter of Resident) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Allington House for 5 years she is settled, and happy, she gets on with all the staff, when Mums poorly they help as much as possible. If they have any concerns get a matron, advice from a general doctor or an ambulance.
On a negative note I have, and Mum, is the food not so much as
the quality, but the way it's cooked. Also no thought to what's given to the residents. Eg. Weather 30 degrees mince & dumplings, and overcooked at times or undercooked.

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Review from G J (Daughter of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Allington House have made the experience of putting Dad into permanent care an easy transition. Dad is thriving since being here. He is enjoying the activities put on by all the staff. The staff are brilliant with Dad. Can't praise them enough!

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Review from Anne R (Daughter of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been well cared for and looked after during such difficult times due to Covid. All the staff are very caring and dedicated to looking after my dad. The cleanliness is to a high standard. They treat my dad as he is part of their family. They give me confidence that they test every visitor
for Covid before they see their loved ones or visit for any other reason so our loved ones are kept safe.

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Review from Christine R (Sister of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the home and staff they are very pleasant and helpful. They have been looking after my sister very well and I would not move her to any other home. My sister is very happy in the environment she is in. She does nothing but praise the staff.

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Review from J W (Daughter of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are excellent with the care of my mam. I know that she is in safe hands with the staff.

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Review from Bob G (Husband of Resident) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always friendly, willing to help me with any queries.

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Review from Ben A (Grandson of Resident) published on 19 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I seriously can’t thank all the staff at Allington house enough! My nana has visited Allington for a period of assessment. I really don’t know what the staff have done but they have worked their magic! My nana arrived at Allington House after leaving hospital. She was ready to give up. Very frail, and
no self-drive. In a matter of a couple of weeks, she has totally changed back to her old self. She has now in her own words ‘got hope’, she’s even started to plan her Christmas. If it wasn’t for everyone at Allington House I honestly couldn’t have seen my nana making a turn-around like she has. My nana is now back at home, and loving life. Thank you Allington house!

Reply from Harry Inglis, RM at Allington House

Ben, thank you for your prompt review and kind words. These go a long way in reassuring the staff who put themselves out for all residents.


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Review from Norma B (Daughter of Resident) published on 19 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to Allington House after being in and out of hospital. The staff have all been absolutely fantastic, they have made my dad very welcome and he has settled in very quickly. The staff have also made all of his family very welcome. He is now doing different activities which is what he has needed
to keep him stimulated as he has mixed type dementia. They have kept us informed of how he is doing. Thank you so much to the manager and all the staff.

Reply from Harry Inglis, RM at Allington House

Thank you for this. The staff really appreciate this kind of feedback.


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Review from Albert S (Husband of Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was admitted to the care home in July 2017 and the improvement from then to the present time is remarkable. Her mobility, diet and general well-being are all attributed to the care/support provided by the home. My only concern is a general one relating to the lack of care/support afforded in
the lounges, in particular, the T.V lounge where up to 12 residents can sometimes be left for lengthy periods with no carer present to prevent situations getting out of control.

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Review from J C (Son of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Given the mobility issues my father has, this home offers him a safe, comfortable environment in his room. The staff are great with him and he likes being there. Visitors are always welcomed warmly and requests for information are dealt with promptly.

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Review from F S (Son of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I believe that staff do a good job in looking after the residents but feel that routine maintenance jobs take too long to be completed.

Reply from Harry, RM at Allington House

Thank you for your feedback. As discussed these issues have been addressed.


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Review from Ann L (Daughter of Resident) published on 9 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam died on September 12th 2016. On 25th November my parents would have been married 66 years. The staff were very kind and thoughtful on this day and bought my Dad some lovely flowers for his room.

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Review from Pamela J (Friend of Resident) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always polite, friendly, and also very caring. They keep me informed with anything that is going on either with my friend or the home and it's activities.

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Review from G K (Resident) published on 23 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All very hard working in a relaxed atmosphere.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Allington House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Allington House is calculated as follows: ( (142 Excellents x 5) ) ÷ 142 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Allington House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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