Ayresome Court Nursing Home

Green Lane, Yarm TS15 9EH
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9.7 166 Reviews
  • Ayresome Court Nursing Home, Yarm
Ayresome Court Nursing Home is located on the outskirts of the picturesque, historic market town of Yarm. It is just a short drive from the North York Moors National Park and has good road, bus and rail links, making it easily accessible.

The home offers nursing, residential and respite care in a purpose-built setting, with a caring environment where every resident is seen as an individual. Residents are fully involved in the planning of their care, with their dignity, privacy, choice and independence always respected and promoted.

Residents’ wellbeing is extremely important at Ayresome Court and they are encouraged to participate in physically and mentally stimulating activities, such as walking, cycling, chess, arts and crafts, and therapy sessions. There are also wheelchair-friendly gardens where residents can relax in a peaceful environment.

The home has strong relationships with the library, schools and churches in the local community, and they work closely with health centres, dental surgeries and pharmacies to ensure the care delivered is always of the highest quality.

Their hard work and dedication has been rewarded in the form of Ayresome Court being recognised as a top 20 Recommended Care Home North East England for 2015 and 2016 on carehome.co.uk. They have also won the Akari garden competition for beautiful exteriors.

Every day is different, exciting and challenging at Ayresome, with staff members continually looking for ways to enhance the home and the residents’ lives.

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Care Provided by Ayresome Court Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 43 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Joanne Penrose (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Ayresome Court Nursing Home Reviews (166)

Total of 166, showing 41-60
9.7

Ayresome Court Nursing Home has a Review Score of 9.7 (9.675) out of 10, based on 34 reviews in the last 2 years. Over all time Ayresome Court Nursing Home has 166 reviews.

Overall Experience

  • 130
  • 33
  • 2
  • 0
  • 1

Date Published

166
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8
34
132

Review from Camilla B (Daughter-in-law of Resident) published on 15 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Ayresome Court are amazing. My mother-in-law moved in just under a month ago and they have made her and us so welcome. Nothing is ever too much trouble. They listen to any concerns or issues and act straightaway. We can't thank them enough to help her settle in. We know she's safe and cared
for. No matter how busy the staff are they always make time for you. The only downside is that the building could do with a little tlc.

Reply from Francesca MacDuff-Varley, Marketing Manager at Ayresome Court Nursing Home

Thank you for your lovely review and feedback which will be passed to the team.


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Review from Judith W (Daughter of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent welcome from the outset. The manager and all staff are always friendly and helpful and nothing is too much trouble. The care home is lovely and clean and appears to be very well run. The food always looks lovely and it has a lovely calm, quiet atmosphere.

Reply from Francesca MacDuff-Varley, Marketing Manager at Ayresome Court Nursing Home

Thank you for such a lovely review - your wonderful comments will be passed on to the team.


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Review from John M (Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been staying here as part of my recovery from a lower leg amputation. I can honestly say that being here has played a massive part in how successfully that recovery is going. The staff are, without exception, polite, engaging and across the board lovely. They seem genuinely interested in how
my rehab and treatment is going, and have been nothing but supportive. I would have absolutely no issue with recommending this home to anyone. Thank you for looking after me so well.

Reply from Francesca MacDuff-Varley, Marketing Manager at Ayresome Court Nursing Home

Thank you for your lovely review, your praise is much appreciated and will be passed to the team.


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Review from E O (Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review from J P (Wife of Resident) published on 5 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So far, everything has been good. Certain things, i.e. activities, have not been tried due to lack of his mobility.

Reply from Francesca MacDuff-Varley, Marketing Manager at Ayresome Court Nursing Home

Thank you for taking the time to review our home, I will pass this feedback to the team so we can look at alternative activities for your loved one to try.


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Review from Janet G (Daughter of Resident) published on 29 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied, all round.

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Review from Heather F (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the ten days my mother was at Ayresome Court Nursing Home, the care she received was outstanding. She was treated with care, dignity and affection. We could not have asked for more.

Reply from Francesca MacDuff-Varley, Marketing Manager at Ayresome Court Nursing Home

Thank you for your review of Ayresome Court, your fantastic feedback will be passed to our Ayresome Court team.


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Review from V S (Sister of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t express how fabulous I find both the home and the staff at a very difficult time. My sister was moved there with brain cancer for full-time nursing which has quickly moved to end-of-life care. The dignity and respect shown not only to my sister but to myself is amazing. My sister is comfortable,
content and in no pain which is such a comfort to me.
I feel no hesitation in ringing for updates after my daily visit. And when it becomes too much for me, the genuine support and care are heartwarming. While I obviously wish we didn’t need to use the services, I am hugely grateful that we could get into this home. It’s clean and tidy, the food is great and it feels like home for my sister. I will never be able to express my gratitude to the amazing staff for all they’re doing for us. Outstanding.

Reply from Francesca MacDuff-Varley, Marketing Manager at Ayresome Court Nursing Home

Thank you for your lovely review of Ayresome Court - your kind words will be passed on to our Ayresome Court team.


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Review from Beth W (Daughter of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a massive decision to make for a loved one, which care home to choose. But when we were looking for my Dad, the Manager suggested we go and have a look around, as, afterall, they were going to be looking after our VIP. This comment set the scene for us as a family. Dad has been in for 5 weeks
now and has been really well looked after. The staff, well what can I say about the staff, they are angels. Nothing is too much trouble for any resident and each resident is cared for individually, all needs are catered for. My Dad would say the food lets the place down, not enough for a man who only needs respite care (ie. one sausage was deemed okay for a sausage and onion casserole - I can see where he is coming from!). But this aside - you couldn't ask for better care - just hope it is still open when it's my turn!

Reply from Francesca MacDuff-Varley, Marketing Manager at Ayresome Court Nursing Home

Thank you for such lovely comments about our team and home - these will certainly be passed on to our colleagues at Ayresome Court (including more sausages required!).


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Review from C T (Daughter of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident of Ayresome Court Nursing Home for 3 years now and I have nothing but praise for the care she has received during this period. She is extremely happy and settled in the home and always tells me how well she is looked after and how lovely the staff are to her. Covid/lockdown
was a very difficult time for us all and I think the home dealt with it very well indeed. Keep up the good work everyone and a big thank you for looking after my mum so well.

Reply from Francesca MacDuff-Varley, Marketing Manager at Ayresome Court Nursing Home

Thank you for your wonderful and positive review - our care team will be over the moon to see this, thank you!


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Review from Mike W (Son of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The main thing for me is the total reassurance that my dad is safe, well looked after, and happy. All the things that Ayresome Court and its staff provide. In the three-plus years my dad has resided there, I have had no issues, and find the staff to be very caring, helpful, compassionate, and extremely
friendly. To sum up, as a family, we could not ask for more.

Reply from Francesca MacDuff-Varley, Marketing Manager at Ayresome Court Nursing Home

Thank you for your lovely review and kind words. I will certainly pass your wonderful feedback on to the team at Ayresome Court.


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Review from Douglas B (Son of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ayresome Court care home is excellent in every category. The care system and definition of care versus nursing is poor. Mum needs turning 3 x nightly, in hospital this is nursing; here it is social care for which we pay handsomely. It's wrong.

Reply from Francesca MacDuff-Varley, Marketing Manager at Ayresome Court Nursing Home

Thank you for your review - I will pass your feedback to the team at Ayresome Court.


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Review from P R (Daughter of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ayresome Court is comfortable for residents. Nice lounge, dining area, and quiet room. However, residents' rooms need updating desperately. Overall they are clean and repairs dealt with promptly. Food is good with a choice offered, laundry service is excellent. Communication needs addressing regarding
upcoming events. Covid procedures and other general information regarding residents and relatives' rules information on the door not always read due to people waiting to fill out forms for covid etc.

Reply from Francesca MacDuff-Varley, Marketing Manager at Ayresome Court Nursing Home

I am happy to let you know that we currently have a refurbishment plan in place as we speak which will improve both the look and feel of the rooms. Thank you for your positive review and comments that I will pass to the home.


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Review from L M (Daughter of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Ayresome Court to be excellent in caring for my mother and would not hesitate to recommend this nursing home. However, I do think despite the pandemic and the lack of television for a time, that there should be some form of entertainment (eg music, armchair keep fit) in the lounge to stimulate
the residents and give them something to look forward to.
I have not marked the rating for management as he has just started at Ayresome Court.

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Review from S K (Granddaughter of Resident) published on 4 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Sadly my grandmother experienced several failings by some of the staff (predominantly the manager who has since left and a senior nurse - unit manager). My grandmother was not treated with the respect and dignity that she deserved. Procedures were not followed within timescales which meant an alleged
serious incident could not be properly investigated by the police. Senior management were rude and were often heard cursing in the corridors. My grandma was often found without a blanket and she was left in a room without a television months on end - she was ultimately left to stare at a wall for stimulation. The home manager refused me entry to undertake a planned visit due to covid. As I was classed as an essential visitor, I have recently learned that she was wrong to deny me access to visit my grandma. Unfortunately my grandma died shortly after, that manager denied me a final opportunity to speak to my grandma one last time. I would not recommend this home at all.

Reply from Francesca MacDuff-Varley, Marketing Manager at Ayresome Court Nursing Home

Please accept our sincerest condolences for your loss.
As an organisation, it is obviously extremely disappointing and concerning when we become aware of issues within a home, whereby the quality of care we deliver falls below the high standards we would expect. The issues and concerns identified, and raised by the family, with regard to Ayresome Court have been formally acknowledged and fully investigated.


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Review from Linda B (Daughter of Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my mother's short stay at Ayresome Court, all the staff looking after her were truly amazing with her care, support, and attending to her needs with dignity and respect. I also appreciated that I was kept informed and updated when my mother was ill and needed to get professional help from nurses
or doctors. On visits to my mother, the staff were most welcoming and friendly and very informative and polite when I asked after my mother's well-being.

Reply from Francesca MacDuff-Varley, Marketing Manager at Ayresome Court Nursing Home

Thank you for your lovely review, we will certainly pass your kind words on to our wonderful team.


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Review from Carol H (Granddaughter of Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't have found a better nursing home for my beautiful Grandma. They went above and beyond with the care they provided for her in the short time she was with them. The staff/management are all fantastic, always welcoming and there if needed anything, and would always ask if would like a drink which
was so nice. My Grandma's room was always clean and she was always clean and made comfortable. Couldn't find a better place than this one. Highly recommended 100%.

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Review from Richard P (Husband of Resident) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was in the care home for 5 and a half weeks. She received excellent care and nursing. The staff were considerate, caring, and friendly and worked in a professional manner. The meals were good and the rooms were satisfactory.

Reply from Francesca MacDuff-Varley, Marketing Manager at Ayresome Court Nursing Home

Thank you for your review and lovely feedback. I will pass your kind words onto the staff and home.


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Review from Alastair M (Son of Resident) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following the death of my father, I brought my mother from Somerset to Ayresome Court as she could not remain at home alone. I was impressed by the friendly welcome we received, and continued to be impressed by the care and attention my mother received, an increasingly difficult task as my mother's
health declined. After she sadly passed away, I was grateful for all the help and kindness from all the staff. They were all brilliant. Many thanks.

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Review from D R (Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the whole, I was very well treated at his care home. In fact, apart from one carer I was extremely well looked after and would offer the home my full support. It so happens that this one individual who was somewhat offhand in manner had not had a dose of vaccine although offered it in/by the home
when I was speaking to her. I believe that with all carers this should be mandatory.

Reply from Francesca MacDuff-Varley, Marketing Manager & EA at Ayresome Court Nursing Home

Thank you very much for your comments and I am pleased that your stay with us was overall very positive. We will be in touch with you for more information on your concerns so that we can ensure that any training and/or support is provided to prevent this from occurring again. Your review is both valued and appreciated by us, thank you. Francesca.


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Current Review Score: 9.7 (9.675)

Overview of Review Score

The Review Score of 9.7 (9.675) out of 10 for Ayresome Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.675 for Ayresome Court Nursing Home is calculated as follows: ( (279 Excellents x 5) + (87 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 382 Ratings = 4.675

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ayresome Court Nursing Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

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