Highfield Care Home

The Meadowings, Yarm TS15 9XH
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9.4 102 Reviews
Highfield Care Home, located in the historic town of Yarm, provides personalised residential and residential dementia care to older people.

The comfortable home has plenty of well designed areas for residents to relax, socialise and unwind. The garden, hobby room and patio area make great places for residents to pursue hobbies and interests as well as spend time with their loved ones.

Highfield boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Highfield to deliver the kindest possible care to residents, supporting them to lead their best possible life.

The care team at Highfield takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available in the home, the team also encourages residents to take an active role in the Yarm community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.
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Care Provided by Highfield Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lisa Hesslewood (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003
    • Number of floors: 1

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Highfield Care Home Reviews (102)

Total of 102, showing 1-20
9.4

Highfield Care Home has a Review Score of 9.4 (9.363) out of 10, based on 16 reviews in the last 2 years. Over all time Highfield Care Home has 102 reviews.

Overall Experience

  • 90
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102
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Review from P B (Daughter-in-law of Resident) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great visit. Staff helpful and informative. Went to check immediately on a small growth I'd noticed on my mom-in-laws face, she said she'd get it checked by the DR - great! thanks.
Bedroom was nice and clean and tidy and cosy!
Manager was welcoming and made time for me.
Thank you!

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Review from Brian J (Husband of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting this home for 2 1/2 years and I am welcomed by very friendly staff every time I visit.

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Review from Stephen S (Son of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care my mam is receiving at Highfield. Staff are really friendly and I am confident that my mam is well looked after. The activities coordinator is always organising some activities or another, food looks good quality, and the place is always clean.

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Review from A P (Husband of Resident) assisted by family/friend published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The facilities and staff are excellent. My wife is well cared for.

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Review from J R (Wife of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Christmas day lunch, I was made to feel so welcomed and realised the high quality of care my husband was receiving was great. Also the quality of the food was also amazing. The member of the care team always greets me with a hug and always tells me to look after myself.

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Review from E J (Wife of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are really helpful. My husband gets lots of help to get washed and dressed and access the things he needs. They always offer him a choice of tea or coffee even though they know he likes tea with one sugar. They always let us have our lunch together and give him time to finish his meals
at his own pace.

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Review from K H (Friend of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend seems content here. The staff care for her. She can be difficult to help with her personal care but since she came here the staff have won her over. Activities are particularly good for my friend as she is happy to join in and loves the exercise classes.

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Review from Richard H (Son of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mam, who suffered from vascular dementia, was brought into Highfield for respite care when my Dad went into hospital. It was immediately clear that the staff were both kind and skilled in dealing with dementia and she was immediately happier and calmer at Highfield than she had been at home with
us (which she found a confusing and difficult environment). When my Dad was discharged from hospital, the council decided he could not cope at home and at our request placed him at Highfield to be with my Mam.
For the five months that my Mam was at Highfield and the eight months that my Dad was a resident, I was constantly in awe of the patience, kindness and skill of the team there. This was true of everyone from the care assistants, and nursing staff right through to the management team. They even helped teach me the best way to interact with my Mam as she deteriorated; I can't thank them enough for their care.

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Review from K A (Daughter of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother has been a resident for 6 months approx. The staff (majority of) are kind and caring.

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Review from H A (Granddaughter of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nana recently moved into Highfield (six weeks). The whole process has been excellent, well-organised and very smooth. We were reassured by the caring approach of the staff. Nana has settled quickly and is loving the company. She can't speak more highly of the staff. Thank you.

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Review from Julie S (Daughter of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has lived here over two years and is settled and content. The staff are friendly.

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Review from M S (Wife of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed respite for my husband who has Parkinson's and dementia and I was very pleased to find such a care home for him - they looked after him very well and I thank them very much for their care and support.

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Review from K H (Husband of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Think my wife was on dementia wing.
She has not got dementia.
Staff were always very busy.
She felt isolated and waiting a while.
She felt out of place.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Highfield Care Home

Thank you for taking the time to leave a review of Highfield Care Home. I am sorry to hear that you feel that the care your wife received was not how you feel it should have been. All our staffing dependencies are reviewed monthly or beforehand if there have been any changes to our residents' needs. The current staffing levels we are working on are sufficient for the residents' needs who live in the home. I am sorry to hear that your wife felt isolated and out of place. We strive for a high level of inclusion within our home and daily activities for all residents. We do have a robust system for new admissions into the home, by communicating that we are a Dementia Residential home, completing show-arounds and a pre-assessment to ensure that we can meet their needs prior to moving into Highfield Care Home. If you would like to arrange a meeting with the Home Manager to discuss concerns in more detail please contact the home directly so we are able to arrange this at a date and time that would be suitable for you. Once again thank you for taking the time to leave us a review.


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Review from H M (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I just don’t understand the 5-star reviews, this care home is lacking in so many areas. There are some lovely carers, however, my dad is not being cared for as I would like for him to be. The food has been atrocious, with no chef for weeks and residents lived off sausage rolls, beans and frequent takeaway
pizza. There is no nutritional value to the food.
The home smells permanently and is often dirty. There are not enough staff for residents and we often find dad sitting in dirty underwear, only getting attention when my mum raises the need. Teeth and fingernails are not cleaned regularly. Recently underwear with excrement in them have been found twice in his drawers, no one knows how it is getting there. The whole place needs a huge shake-up. There is a new manager and I hope she makes changes (the last one was totally ineffective and rarely seen). I couldn’t recommend it to anyone.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Highfield Care Home

Thank you for taking the time to leave a review of Highfield Care Home. I am sorry to hear that you feel that the care your dad receives is not how you feel it should be. You feel there is no chef, and the food is of no nutritional value. We currently do have a chef and a head chef is onboarding. The menus are developed to ensure the correct nutritional value is given. We do on occasions have a takeaway; this is usually when it has been requested by our residents. All our staffing dependencies are reviewed monthly or beforehand if there have been any changes to our residents' needs. The current staffing levels we are working on are sufficient for the residents' needs in the home. I am sorry to hear that you feel the home smells and is dirty. We have recently had our flooring replaced in the corridors, lounge and dining areas and the home has recently undertaken a redecoration in all communal areas. The Home Manager undertakes regular daily walk-arounds in the home to ensure that the cleanliness meets the high standards we would expect. If you would like to arrange a meeting with the Home Manager to discuss concerns at a date and time that is suitable for you, contact the home directly so we are able to arrange this. Once again thank you for taking the time to leave us a review.


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Review from Jason A (Son of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff are totally and utterly amazing, each and every one of them.
I feel so much better knowing that these people are looking after my beautiful mum.

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Review from M W (Sister of Resident) published on 13 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in Highfield Care Home for almost 3 years. During this time her care has been excellent. The staff are all very caring and attentive. She is always kept very clean and tidy. She enjoys the meals and seems to be completely at ease and happy in the environment. I visit her often
and I am always welcomed by the staff. The atmosphere is very homely. The Home is always very clean and tidy. I feel I am extremely lucky that she has been placed in Highfield. I have great admiration for the staff. The Manager, his Deputy, and the Administrator are always available and willing to help me with any concerns I may have.

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Review from W Y (Wife of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial contact, everyone has been friendly and helpful. There always seems to be a happy atmosphere. I have noticed how skilfully the staff deal with difficult patients. When my family visit there is always a cheerful smile as we are let in and usually a comment about our family resident.
I know my husband has appreciated the good food here and if applicable the staff offer a drink to us. Thank you all!

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Review from Simon E (Son of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't praise Highfield Care Home enough. All Dad's needs are met and I find all staff pleasant, friendly and efficient. No complaints here.

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Review from P H (Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff. I like living here.

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Review from P B (Son of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam spent her last three months at Highfield, she had suffered from dementia for a number of years and was recovering from a bad fall. The staff at Highfield made her very welcome. The care she received from all the staff was excellent. They not only looked after mam through a very difficult time but
also the family making our visits pleasant happy times with fun and laughter. Thank you Highfield for the love, friendship and care given to mam

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Current Review Score: 9.4 (9.363)

Overview of Review Score

The Review Score of 9.4 (9.363) out of 10 for Highfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.363 for Highfield Care Home is calculated as follows: ( (109 Excellents x 5) + (54 Goods x 4) + (18 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 190 Ratings = 4.363

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highfield Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

Top 20 Large Care Home Groups 2023

Recipient: HC-One

Date: Tuesday 28 Feb 2023 More details

Top 20 Care Homes North East England 2021

Recipient: Highfield Care Home

Date: Wednesday 30 Jun 2021 More details

Top 20 Care Homes North East England 2020

Recipient: Highfield Care Home

Date: Friday 28 Feb 2020 More details

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Frequently Asked Questions about Highfield Care Home

What types of Care is Highfield Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Highfield Care Home provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Highfield Care Home have?

There are 38 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Highfield Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Highfield Care Home to the centre of Yarm?

0.5 mile(s) as the crow flies, distance by road may be significantly further.