Highfield Care Home

The Meadowings, Yarm TS15 9XH
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9.4 102 Reviews
  • Highfield Care Home, Yarm
Highfield Care Home, located in the historic town of Yarm, provides personalised residential and residential dementia care to older people.

The comfortable home has plenty of well designed areas for residents to relax, socialise and unwind. The garden, hobby room and patio area make great places for residents to pursue hobbies and interests as well as spend time with their loved ones.

Highfield boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Highfield to deliver the kindest possible care to residents, supporting them to lead their best possible life.

The care team at Highfield takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available in the home, the team also encourages residents to take an active role in the Yarm community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

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Care Provided by Highfield Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lisa Hesslewood (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003
    • Number of floors: 1

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Highfield Care Home Reviews (102)

Total of 102, showing 41-60
9.4

Highfield Care Home has a Review Score of 9.4 (9.363) out of 10, based on 16 reviews in the last 2 years. Over all time Highfield Care Home has 102 reviews.

Overall Experience

  • 90
  • 10
  • 1
  • 1
  • 0

Date Published

102
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9
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Review from Sandra G (Daughter of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class home, residents very happy, well cared for, home from home environment. Special mention to the most fantastic staff; every single one of them cared.

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Review from A C (Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my home.
The staff are my friends.

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Review from P H (Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home and staff are excellent.
Very well cared for.

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Review from Patrick M (Son-in-law of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very emotional time taking my father-in-law to a care home after he has always managed on his own since losing his wife in November 2014. But having had a stroke, things changed, but I was really pleased when I took him to Highfield. The management and staff were so kind and considerate that it put
my mind at ease, and today was the first time we have seen him, and he was a lot more settled and well presented, and the meal he was given on arrival looked, first class.

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Review from D C (Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving into Highfield I feel very safe and well cared for.
The staff are very nice and my meals are exceptional. Nothing is too much trouble.

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Review from M M (Resident) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place.

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Review from Christopher H (Son of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to the home 7 months ago. The care he received was above and beyond our expectations, the staff went above and beyond. We were kept well informed by the Manager who we commend for her professionalism.

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Review from Kate R (Granddaughter of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted with the care my Nanna is receiving at all times, but especially during the Covid pandemic. The manager kindly helped us arrange a virtual 90th birthday celebration for Nanna which was so lovely for us all as a family as we couldn't spend her birthday together. Nothing is too much and the
staff are so helpful when we want to video call Nanna. She always looks immaculate with care taken to do her hair, nails and choice of her clothes. Thank you, everyone, for taking such good care of Nanna and keeping our minds at ease during this difficult time xxx

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Review from Heather E (Daughter of Resident) published on 6 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion shown to my Mum and all residents at Highfield during the current pandemic has been incredible; I can never thank the manager and staff for their kindness, not only to my Mum but to us as a family with their reassurances and updates on how everyone is; nothing is ever too much
trouble and despite their own fears, keep positive during these difficult times. It is an amazing home with wonderful staff and management and I am so glad my Mum is being cared for there. Thank you, everyone.

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Review from Elaine S (Daughter of Resident) published on 17 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grateful thanks to all the staff for looking after Mum and all residents with love, compassion and smiling faces, especially in these difficult times.
The commitment from all carers is wonderful. I know Mum is in special caring hands. Looking forward to seeing everyone under normal circumstances.

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Review from Rachael (Daughter of Resident) published on 24 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say a huge thank you to all of the Highfield staff who are continuing to go to work and look after our loved ones at a time when we are unable to visit.
I know that my mum is in the safest place and is being so well looked after by all of the staff, who all have their own families
to take care of as well as looking after their own health at this very difficult time.
The staff at Highfield are all angels and I can’t thank them enough for all they are doing.

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Review from Kevin (Son of Resident) published on 3 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express enough our gratitude and thanks to the staff at the Highfield Care Home.
My Dad has been with them since June and during his time with them, they have treated him as one of their own family.
In a period of time which has been extremely stressful and challenging for my Dad the care,
dedication and love shown for him have been way beyond just a job.
I wouldn’t hesitate to recommend the team to care for a family member.

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Review from Janet C (Daughter of Resident) published on 21 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Highfield since the end of November last year (2019). We are very pleased with the care and attention she has received from all the staff during her stay. The staff and management go the extra mile to make the residents comfortable and happy and they show great compassion and
patience. We have visited almost on a daily basis and are always made to feel very welcome. The food is always excellent and there are many activities for the residents to enjoy.

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Review from Janet B (Daughter of Resident) published on 4 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and care received by my mother at The Highfield Care Home has been wonderful. Everyone has been friendly, helpful and kind. The social programme is excellent, giving plenty of variety and stimulus for the residents. I would like to give a big thank you to everyone involved in my mother's care.

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Review from Hilary E (Daughter of Resident) published on 20 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very relieved and happy that my father is resident in this care home. I can actually rest knowing that all his care is being taken care of. Also, positive help received by myself upon initially talking with the Manageress, which took so much stress away from myself.

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Review from Tim F (Son of Resident) published on 7 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Highfield since the summer and I couldn’t be happier with the care she receives.
Highfield emphasises kindness in its marketing materials and this is indeed its defining characteristic from which all else flows. From the home manager downwards, the staff are endlessly kind, compassionate
and patient, often under trying circumstances.
I can’t recommend it highly enough.

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Review from Linda L (Daughter of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with Mum's progress since coming to Highfield, she is now conversing with us and seems very happy and settled. Mum enjoys her food and looks forward to her meals.
Mum moved from another home and the difference is so noticeable, the atmosphere in Highfield is jollity and caring and
I can't praise the staff enough for the care they are giving Mum, as I live some distance away it is comforting to know she is being cared for so well.
Thank you, one of the things that I noticed is staff and residents are all happy and welcoming.

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Review from Lorraine T (Daughter of Resident) published on 1 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful, very caring and friendly. There are lots of activities for Dad to join in with, but he can also have quiet times to read the paper in his room. Dad was very isolated at home and there has been a big difference in his mood since coming into The Highfield. He is enjoying the
food and is eating much more since he came here, which is having a positive effect on his health. He feels secure here and is mixing more with other residents. The management have been very supportive at this difficult time.

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Review from J B (Wife of Resident) published on 27 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have looked after my husband with the utmost care. All of them have been wonderful, which has made me feel so relieved he is in such good care.

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Review from V F (Daughter of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home provides an excellent standard of care. Nothing is too much trouble and the staff are highly dedicated and professional. My mother receives excellent care and is very well taken care of.
She is happy and settled which is reflected in the high standard of care she receives.

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Current Review Score: 9.4 (9.363)

Overview of Review Score

The Review Score of 9.4 (9.363) out of 10 for Highfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.363 for Highfield Care Home is calculated as follows: ( (109 Excellents x 5) + (54 Goods x 4) + (18 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 190 Ratings = 4.363

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highfield Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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