Highfield Care Home

The Meadowings, Yarm TS15 9XH
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9.4 102 Reviews
  • Highfield Care Home, Yarm
Highfield Care Home, located in the historic town of Yarm, provides personalised residential and residential dementia care to older people.

The comfortable home has plenty of well designed areas for residents to relax, socialise and unwind. The garden, hobby room and patio area make great places for residents to pursue hobbies and interests as well as spend time with their loved ones.

Highfield boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Highfield to deliver the kindest possible care to residents, supporting them to lead their best possible life.

The care team at Highfield takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available in the home, the team also encourages residents to take an active role in the Yarm community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

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Care Provided by Highfield Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lisa Hesslewood (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003
    • Number of floors: 1

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Highfield Care Home Reviews (102)

Total of 102, showing 61-80
9.4

Highfield Care Home has a Review Score of 9.4 (9.363) out of 10, based on 16 reviews in the last 2 years. Over all time Highfield Care Home has 102 reviews.

Overall Experience

  • 90
  • 10
  • 1
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  • 0

Date Published

102
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Review from L H (Daughter of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the Highfield are extremely friendly, caring and passionate about their work. They show empathy and are compassionate towards not only the residents but their family and friends. Many staff now feel like part of our family.

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Review from Elizabeth R (Daughter of Resident) published on 16 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum initially came here on respite while waiting for another home, but ended up staying here permanently as she loved it so much. The staff are amazing and have helped her settle in, they are very welcoming and friendly and treat Mum with dignity and respect. There are plenty of activities for Mum
too.


I'm over the moon Mum found this place as she is safe, well looked after and myself and my sister can relax knowing she is there. Nothing is too much of a problem for them.
The residents are friendly and all seem happy.


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Review from Thomas A (Relative of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident for approx 2 years.
My family and I were delighted with the extremely good care the staff dedicated to her well-being

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Review from Debra R (Friend of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

While visiting my friend at lunchtime I found it really lovely. The staff were the best, really helpful, friendly and kept the resident well looked after. Brilliant.

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Review from M P (Wife of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highfield is a fantastic care home who look after and take care of my husband. The care is fantastically delivered. Staff are friendly and make everyone welcome. I would recommend Highfield to anyone.

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Review from D W (Son of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always friendly and helpful and caring. Very pleased.

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Review from Lesley M (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam gets looked after well.
Needed to be taken to hospital over Christmas, staff were excellent looking after mam, efficient getting medical attention. Always made you welcome.
Can approach the manager if I have any concerns about my mam.

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Review from Susan T (Friend of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

- Nice staff, very friendly.
- Not too impersonal, like big homes are.
- Always smells clean.
- Management very approachable.

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Review from A W (Sister-in-law of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, lovely staff, good activities.
Always made welcome, great care.
My sister is content with the care her husband receives and so am I.

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Review from Jean H (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have no hesitation in recommending Highfield.
A lovely friendly atmosphere where all of my dad's needs are carried out with the professionalism of good nursing staff, who are very caring and compassionate and often go above and beyond their duty's to help the comfort and care of the residents.
The managers are very friendly and approachable and always open to any suggestions. All in all, both my dad and myself are very happy with the care he receives at the Highfield.

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Review from Lesley D (Daughter-in-law of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law was cared for in the above home for over 9 years. She was happy and much loved by the wonderful staff. Sadly as she aged her physical and mental capacity declined but the level of care continued to be as consistent as ever.
She died peacefully on 3rd January at "home"- Highfield.

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Review from Eric B (Husband of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my wife's stay in your Yarm home, I found the management and staff to act in a very efficient and professional manner.
The care my wife received was carried out with loving care and her needs were administered with great tenderness and feeling.

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Review from L T (Daughter of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am full of praise for the staff at Highfield. The care they give my mum is excellent. She is happy and content and this is down to them. Any problems are dealt with swiftly eg. Dental requirements, chiropody. The management of the care home is efficient and although the managers are busy, they are
always avaliable to discuss any issues.

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Review from A M (Friend of Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend twice weekly.
Every time I visit Highfield I am made very welcome.
I always feel part of this family.
The care is outstanding.
Always a great atmosphere.
The refreshments and food are lovely.

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Review from John D (Son of Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just to confirm that I am totally satisfied with the care my mother receives at Highfield.
The staff are fantastic.

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Review from Jan C (Daughter of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had cared for my father at home for several years and reluctantly agreed that he needed full-time care at the age of 99 years; he could no longer walk, was almost blind and had trouble feeding himself. The staff at Highfield were kind and reassuring, they always had time to talk about my father. He
was content and cared for gently and with respect, he settled well. He passed away of natural causes in bed, in June 2017.

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Review from Barrie N (Son of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff are excellent. No issues with them or the management. All seem dedicated to their roles which a lot of time is a difficult task.

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Review from Alison A (Daughter of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, friendly and supportive staff. Great care is taken to fulfil all mums needs and I would never consider putting her anywhere else than Highfield.


I feel confident and happy that mum is getting the best care possible and has always company from staff and nothing is too much trouble.


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Review from Laurence W (Brother of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has lived here for 18 months and during that time she has received superb care and her condition has progressed considerably. She is well fed, kept clean and loves the staff who care for her.


I have recommended the home to others and have no reservations in continuing to do so.


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Review from Margaret J (Friend of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend every Friday and Sunday. I find Highfield a lovely warm place to visit. Staff are so friendly and very very kind and helpful.
My friend is so well looked after. I did my first coffee morning and loved it. Lots of lovely cakes. Everybody tucked in and I had a wonderful lovely morning.
I certainly did.

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Current Review Score: 9.4 (9.363)

Overview of Review Score

The Review Score of 9.4 (9.363) out of 10 for Highfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.363 for Highfield Care Home is calculated as follows: ( (109 Excellents x 5) + (54 Goods x 4) + (18 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 190 Ratings = 4.363

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highfield Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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