Highfield Care Home

The Meadowings, Yarm TS15 9XH
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9.4 102 Reviews
  • Highfield Care Home, Yarm
Highfield Care Home, located in the historic town of Yarm, provides personalised residential and residential dementia care to older people.

The comfortable home has plenty of well designed areas for residents to relax, socialise and unwind. The garden, hobby room and patio area make great places for residents to pursue hobbies and interests as well as spend time with their loved ones.

Highfield boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Highfield to deliver the kindest possible care to residents, supporting them to lead their best possible life.

The care team at Highfield takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available in the home, the team also encourages residents to take an active role in the Yarm community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

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Care Provided by Highfield Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lisa Hesslewood (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003
    • Number of floors: 1

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Highfield Care Home Reviews (102)

Total of 102, showing 81-100
9.4

Highfield Care Home has a Review Score of 9.4 (9.363) out of 10, based on 16 reviews in the last 2 years. Over all time Highfield Care Home has 102 reviews.

Overall Experience

  • 90
  • 10
  • 1
  • 1
  • 0

Date Published

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Review from Les C (Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highfield is an excellent care home. Staff are brilliant - excellent care. Food beautiful. Clean rooms. I love it here and would recommend to others.

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Review from Elaine M (Daughter of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and accommodating. Can't do enough to help. Would recommend Highfield to others.

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Review from D N (Daughter of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, the care given to my mother we found to be exceptional! Always kind, always caring. In the last few days of her life, the staff were very supportive to us and gentle and kind to mum. It may not be the smartest care home but that's not important, it's the people involved that counts. One
big family.

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Review from Janet B (Daughter of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was really well looked after and respected by all the staff. It was a pleasure to go to visit her because I was always made to feel so welcome and the home had a warm and happy atmosphere. Nothing was too much trouble.

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Review from Ian G (Son of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at both Highfields and home visits through Care Solutions have been kind. Considerate and professional. Excellent service. Highfield facilities are also excellent.

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Review from Richard A (Son of Resident) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 6 months in the Highfield Care Home, and she was very happy here. The staff were wonderful with her, and gave her all the love and attention that she needed.
The home is spotlessly clean and the food that is provided always looked delicious, and I know that my mother always enjoyed
her meals there.
I was always content that my mother was receiving the best of care here.

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Review from Dorothy F (Sister of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother died on 7th January 2017 in a hospital.
His time at this care home, two and a half years was mostly in bed.
He always said he could not fault the care home.
All the staff were excellent.
I visited him every day and the staff were caring and attentive, always helpful in every way.
I don't
know how they managed with all the problems of the patients.
The lady who was in charge of the home said this was his home and kept him cheerful.
Nothing was a bother and the staff missed him. Thank you all.
I raised over £300 for the Residents Fund.

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Review from J G (Daughter of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam receives excellent care at Highfield. Activities are great. Food is excellent and so is the care she receives.

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Review from C H (Daughter of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well looked after in the care home. The staff are all lovely and friendly and it has a nice family atmosphere. I have peace of mind having my mother stay at the Highfield and know she is well looked after and cared for.

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Review from Angela G (Relative of Resident) published on 15 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in the Highfield Care Home for 3 years now very happy with everything. When taking out for the day always wants to get back to the place she calls home, music to our ears. Staff are fantastic always willing to help if an issue needs sorting, always a happy atmosphere when we
walk in. We couldn't have asked for a better home for my mother-in-law.

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Review from Gary G (Son of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has lived at Highfield for three years, she has lived happily there for all this time.
The staff are like family to her and they are friendly and caring nothing is too much trouble for them. Mam is always informed of the activities she goes on outings. The food is great and we always get asked
if we would like a meal. Well done to all the staff.

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Review from Dave S (Son-in-law of Resident) published on 31 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff team are nothing less than exceptional. They constantly display a high empathy with residents and visitors alike. They truly care about the health, safety and wellbeing of residents. The carehome has the benefit of a simple layout which, very importantly is all on one level.
The amount
of activities supplied are at the correct level and I feel confident that any issues would be brought to our attention. Some of the rooms have been modernised in an ongoing programme.
Overall we find the home clean, safe and very well run.

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Review from Freda M (Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, caring staff.

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Review from Anne B (Daughter of Resident) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The activities coordinator has really befriended Mum since she came to Highfield Care Home. She has been instrumental in helping Mum settle! She is always upbeat.

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Review from Doreen L (Resident) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a nice room and a pleasant outlook. The staff are very good and kind to me. Thank you all for looking after me (all staff). Thank you all.

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Review from J H (Granddaughter of Resident) published on 25 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My granddaughter is well looked after. The family are content and confident and don't worry about her well being. She is able to live as she chooses all staff are lovely.

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Review from Lynda T (Daughter of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Highfield for 7 months now and has settled in very well. Despite in the past always saying that she never wanted to go into a home, she admits now that she likes where she lives and knows she is much better off here. She likes the company and the feeling of being safe. The
staff ensure this atmosphere of care and safety - they are all friendly, tolerant and caring, ensuring that mum gets the best of care. The home is run efficiently and the manager and senior carers are always on hand to discuss any problems that may arise. I have found them professional, proactive and organised.

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Review from Janet R (Daughter of Resident) published on 23 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am visiting from N.Z. My mother has been in Highfield Care Home for a year. The staff are marvellous. I am spending 2-3 hours a day at the home with my father. I have not seen any inappropriate care. Everyone is great with the residents. I have never heard a raised voice or harsh word. All the residents
are treated with respect and where possible, like normal people. They have plenty of activities and fun e.g. bingo, hoopla, and raffles.

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Review from M W (Resident) published on 3 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live at Highfield Care Home and it is very nice. The staff are lovely and make my family welcome. The meals and activities are good. Staff will always stop and have a chat, nothing is too much trouble.

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Review from Amy H (Daughter of Resident) published on 29 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has received excellent care since moving into Highfield. She has settled really well and has made friends with the staff and residents, we are always made to feel welcome when we visit and find all the staff approachable and helpful.

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Current Review Score: 9.4 (9.363)

Overview of Review Score

The Review Score of 9.4 (9.363) out of 10 for Highfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.363 for Highfield Care Home is calculated as follows: ( (109 Excellents x 5) + (54 Goods x 4) + (18 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 190 Ratings = 4.363

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highfield Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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