Highfield Care Home

The Meadowings, Yarm TS15 9XH
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9.4 102 Reviews
  • Highfield Care Home, Yarm
Highfield Care Home, located in the historic town of Yarm, provides personalised residential and residential dementia care to older people.

The comfortable home has plenty of well designed areas for residents to relax, socialise and unwind. The garden, hobby room and patio area make great places for residents to pursue hobbies and interests as well as spend time with their loved ones.

Highfield boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Highfield to deliver the kindest possible care to residents, supporting them to lead their best possible life.

The care team at Highfield takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available in the home, the team also encourages residents to take an active role in the Yarm community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

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Care Provided by Highfield Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lisa Hesslewood (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003
    • Number of floors: 1

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Highfield Care Home Reviews (102)

Total of 102, showing 101-102
9.4

Highfield Care Home has a Review Score of 9.4 (9.363) out of 10, based on 16 reviews in the last 2 years. Over all time Highfield Care Home has 102 reviews.

Overall Experience

  • 90
  • 10
  • 1
  • 1
  • 0

Date Published

102
7
9
16
86

Review from M W (Husband of Resident) published on 13 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed by the attitude of the staff and the obvious feeling that care of the patients is the key objective. The home is well organised and my wife has settled better than I had imagined.

Facilities

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Treated with Dignity

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Review from Doreen M (Resident) assisted by family/friend published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't fault Highfield. The staff look after me very well. I only have to mention something and they deal with it. They are there for you all the time. Everything is very clean and I have really enjoyed the food. The best thing is the friendliness of the staff they make everything feel right.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Safety / Security

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Current Review Score: 9.4 (9.363)

Overview of Review Score

The Review Score of 9.4 (9.363) out of 10 for Highfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.363 for Highfield Care Home is calculated as follows: ( (109 Excellents x 5) + (54 Goods x 4) + (18 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 190 Ratings = 4.363

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highfield Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

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