Piper Court

Sycamore Way, Hardwick, Stockton-on-Tees TS19 8FR
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8.8 45 Reviews
  • Piper Court, Stockton-on-Tees
The residents of Piper Court Care Home are perhaps best described as hard-working, warm and generous people, reflecting the values of the community they come from, which is a housing estate in Stockton-on-Tees, where Piper Court is located.

The welcome that visitors to Piper Court receive reflects the friendliness that is typical of the wider community: a smile, a warm greeting and the offer of a cuppa.

Many of the staff are from the local community, so interaction with residents is natural and relaxed. They share a sense of community, as well as experiences and values. So, building relationships with residents and their families is usually a very smooth process.

Residents are encouraged to stay active, and the activities coordinator takes time with each resident to find out what they would be interested in doing, like gardening. People also come in to talk about activities in the local community that might interest the residents and visits are regularly planned, including from local schools, colleges and the church. The important thing is that staff want to give residents a choice about what they do.

Resident involvement is an important part of the care package at Piper Court. There are monthly resident assemblies and residents also sit on job interview panels. They pose some very interesting questions and it gives Piper Court a good insight into how new staff will react with the residents.

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Care Provided by Piper Court

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 60 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jo Butler (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Piper Court Reviews (45)

Total of 45, showing 1-20
8.8

Piper Court has a Review Score of 8.8 (8.798) out of 10, based on 5 reviews in the last 2 years. Over all time Piper Court has 45 reviews.

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Review from C H (Friend of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kindest staff, very professional, looking after my friend.

Reply from Francesca MacDuff-Varley, Marketing Manager at Piper Court

Thank you for your lovely review and wonderful feedback.


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Review from A K (Daughter of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been unwell for 5 months and all the staff have been amazing. They have involved her as much is possible. They have been amazing, from the new manager to all staff members. They have gone above and beyond, always smiling. Nothing is any trouble, no matter how many times I ask for help with my
mam.

Reply from Francesca MacDuff-Varley, Marketing Manager at Piper Court

Thank you for your wonderful review and feedback about Piper Court, this will be passed to all the team.


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Review from Elaine S (Daughter of Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the standard of care and treatment my father has received. The staff treat my father with respect and is always treated with compassion and dignity.
The staff are very friendly and approachable, and always have a smile for both family and residents.
My father is my mother's
world, and have appreciated the support and care they offer my mother on visits.

Reply from Francesca MacDuff-Varley, Marketing Manager at Piper Court

Thank you for your lovely review and comments, which will be passed to the team.


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Review from J S (Daughter of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and look after my dad really well.
He is getting to know more residents due to visiting the garden (which is lovely). I think this is making his stay better for him.
The staff are welcoming, patient, and polite, but most of all very friendly and relaxed around him making
him smile and laugh.
Lovely facility.

Reply from Francesca MacDuff-Varley, Marketing Manager at Piper Court

Thank you for your wonderful review, your kind words and positive feedback will be passed to the team.


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Review from Paula B (Daughter of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that it is a really lovely place, everyone welcome. If you have a problem it is dealt with straight away.

Reply from Francesca MacDuff-Varley, Marketing Manager at Piper Court

Thank you for such lovely feedback, this will be passed to our Piper Court team.


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Review from Andrea W (Daughter of Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Piper Court is such a lovely care home, with the most wonderful staff. It was so nice that my dad was so well cared for. It's kept immaculately clean and the food is excellent. It's the first time my dad has enjoyed staying in a care home and it's pure peace of mind knowing he is happy and cared for.
Many, many thanks to each and every member of staff!

Reply from Francesca MacDuff-Varley, Marketing Manager at Piper Court

Thank you for your wonderful review and feedback for the Piper Court team.


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Review from Elizabeth R (Daughter of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we arrived, until the moment we left everyone, and I mean everyone, was friendly and accommodating and couldn't do enough for my mother and also our family.
No complaints about anyone or anything. Facilities at the home were good, meals varied and regular drinks and snacks offered.
Piper Court has a great team and a lot to be proud of. Well done.

Reply from Francesca MacDuff-Varley, Marketing Manager at Piper Court

Thank you for your lovely review, your praise of our home and team is fantastic to hear and will be passed to the them all.


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Review from Donna M (Daughter of Resident) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always made to feel very welcome when visiting my dad. If I ever have any concerns or queries regarding dad the staff act very promptly and always give feedback on the actions taken.

Reply from Francesca MacDuff-Varley, Marketing Manager at Piper Court

Thank you for your kind words and positive feedback that will be passed on to the Piper Court care team.


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Review from Gale S (Daughter of Resident) published on 29 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Piper Court is 100 per cent. They can't do enough for their patients. Would recommend it to anyone.

Reply from Francesca MacDuff-Varley, Marketing Manager at Piper Court

Thank you for your lovely review. I will pass your kind words on to the Piper Court team.


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Review from George P (Resident) published on 25 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience at my care home is fulfilling rewarding and safe.

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Review from S B (Son of Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The room is clean and tidy and the staff are friendly and helpful. My dad seems to be happy with the care he is receiving. There has been concerns that his room is too far away from the office and staff because he does fall over. They suggested they have him closer to the office where they can get to
him quickly but this has not been done yet.

Reply from Francesca MacDuff-Varley, Marketing Manager at Piper Court

Thank you for your lovely review of Piper Court, we do have a new home manager and I will raise this with her so we can facilitate this move as soon as possible for you.


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Review from C C (Daughter of Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I looked at a few care homes before settling for this one. After a visit to have a look around, this one seemed to have all that we wanted. My father would have company, nice surroundings and most of all be safe and secure. Happy with the care he has had up to date.

Reply from Francesca MacDuff-Varley, Marketing Manager at Piper Court

Thank you for sharing your lovely words and review with us, we hope your father is very happy with us here at Piper Court.


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Review from B A (Brother of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased with the care home.

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Review from Ian H (Son of Resident) published on 9 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite the current lockdown situation and not being able to visit, the staff have kept us up to date with developments on visiting procedures. They implemented the use of an iPad to WhatsApp clients. It appears that there has been an increase in activities to try and keep clients/residents from becoming
lonely with not being able to see relatives face to face.

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Review from L G (Niece of Resident) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this care home very friendly and caring and know that my Aunt is being well cared for.

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Review from S S (Daughter of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mostly my experience has been positive I don't think COVID19 has helped and has certainly stretched all the skills of the staff team. However, I feel that the staff team have coped well given the challenges they have encountered. The main thing for me is that my mam has remained settled there. Hopefully,
now the new manager is in place there will be more consistency in their approach to care given.

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Review from Susan M (Daughter of Resident) published on 4 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where do I begin- from the moment my Dad was admitted into Piper Court the care and compassion he received was unremarkable, nothing at all was too much trouble. Every staff member who looked after my Dad went above and beyond the call of duty.
Unfortunately, my Dad was only in here just under two
weeks before he passed but the care he received was unremarkable.
I cannot praise the staff here enough.

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Review from J D (Sister of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very poor care, not enough staff. More often short-staffed.
No support from the manager, never see her and cannot get an appointment, more interested in her dog.

Reply from Sam Firth, EA at Piper Court

We have taken your feedback very seriously and will address your concerns through our internal processes.


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Review from Maureen D (Resident) assisted by family/friend published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like daycare and a little chapel and little meetings and a nurse to try and stop me being ill too much, it's been a long time and I've lost a lot of time. I also would like to have a wheelchair and somebody to wheel me about as my walking is not good. Could you have a carer to check on my flat
now and then? I also would like a doctor to visit sometimes. I would like him to try another x-ray on me again providing I'm still in the care home for a while I do need care badly.

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Review from J D (Resident) assisted by family/friend published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff very helpful and friendly most of the time.

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Current Review Score: 8.8 (8.798)

Overview of Review Score

The Review Score of 8.8 (8.798) out of 10 for Piper Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.881 for Piper Court is calculated as follows: ( (52 Excellents x 5) + (7 Goods x 4) ) ÷ 59 Ratings = 4.881

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.917 Points relating to the number of positive Reviews for Piper Court is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 5 Positive Reviews ÷ 12 = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Frequently Asked Questions about Piper Court

What types of Care is Piper Court registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Piper Court provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Piper Court have?

There are 60 Single Rooms.

What are the Facilities & Services at Piper Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Piper Court to the centre of Stockton-on-Tees?

1.9 mile(s) as the crow flies, distance by road may be significantly further.