The Poplars Care Home

375 Thornaby Road, Thornaby, Stockton-on-Tees TS17 8QN
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9.4 60 Reviews
  • The Poplars Care Home, Stockton-on-Tees
The Poplars is a purpose-built care facility that offers long-term and short term Nursing, Residential and Dementia care, via a team of dedicated nursing, care and ancillary staff.

Each resident, and their family, are encouraged to be involved in the development of their own person-centered care plan, which is designed to take care of their medical needs as well as their emotional and mental well-being.

Respite care, Convalescent care and Palliative care are also provided. The home has been registered as a Silver Standard Care Home with Stockton Borough Council and is CQC rated 'Good' in all areas (May 2023). The Poplars remains Covid free and continues to serve the local community, and contributes to the area's care provision in any way it is able.

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Care Provided by The Poplars Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • The Poplars (Thornaby) Ltd
  • Person in charge
  • Elise Smithson (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for The Poplars Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £925 – £1,025
    • Self-Funded Residential Dementia Care £950 – £1,050
    • Self-Funded Nursing Care £950 – £1,050
    • Self-Funded Nursing Dementia Care £1,025 – £1,075
    • RESPITE Self-Funded Residential Care £925 – £1,025
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,050
    • RESPITE Self-Funded Nursing Care £950 – £1,050
    • RESPITE Self-Funded Nursing Dementia Care £1,025 – £1,075
  • (these prices are only a guideline, please contact The Poplars Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Daily


  • Parking

  • Free Car parking on site


The Poplars Care Home Reviews (60)

Total of 60, showing 1-20
9.4

The Poplars Care Home has a Review Score of 9.4 (9.444) out of 10, based on 14 reviews in the last 2 years. Over all time The Poplars Care Home has 60 reviews.

Overall Experience

  • 36
  • 22
  • 1
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  • 0

Date Published

60
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5
14
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Review from J L (Daughter of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was in The Poplars for 4 years they looked after him as if he was there own member of family. The treated him with respect and much good humour he enjoyed all the activities. The food was not good but not bad, dads only complaint was that it wasn't hot enough, even then it was always warmed up
for him.
I can't thank The Poplars enough for looked after my dad.

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

Thank you so much for your kind review. It was a pleasure and an honour to care for your dad during his final years. I will pass your words onto the whole team. Take care.


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Review from D M (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole satisfactory, in some cases poor.

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

Thank you for your review. I am sorry you feel that the service provided has been less than satisfactory at times. I would encourage you to discuss any areas that give you cause for concern with the senior staff as they arise. This gives staff the opportunity to speak to you directly and swiftly resolve any issues that you may have.


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Review from E W (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has only been here since 20th December 2024 and has been treated as I would expect, with care and dignity. She is happy and I feel she is safe and well looked after. The staff are fantastic, nothing is too much trouble for them and I cam always aware that they are very very busy but they always
say they will come back when they can and they do come back. Makes me feel comfortable knowing my mum is ok.

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

Thank you very much for your positive review. I am pleased that the team are meeting your expectations and will pass your thanks on to the staff.


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Review from Jeremy F (Friend of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find The Poplars Care Home very friendly, caring and professional in their services and support. Rooms are good and staff are very helpful and supportive. Food is good and the building is kept in good order. I can understand why it gets top marks.

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

Thank you so much for your positive review. Your comments are appreciated by the whole team.


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Review from G B (Daughter of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad needed 24/7 care and was dubious about going into a care home. However, The Poplars went above and beyond to ensure my dad was comfortable and went the extra mile to talk to him day or night and eased his worries. The staff in here always offered a cuppa on visits and even changed his room around
(god knows how many times) to suit him and his desires. I can not begin to express how amazing Poplars Care Home is for offering my dad comfort and support in his final weeks.

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

Thank you so very much for your lovely review, it means so much to the whole team when our hard work and care is recognised. It was an absolute pleasure and a privilege to care for your dad. Thank you and take care.


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Review from James H (Relative of Resident) published on 22 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home. Staff are amazing, so helpful.

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

Thank you for your positive review. It means a lot to the team and I will be sure to pass on your comments to all of the staff.


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Review from P H (Son of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This si the second time my mum has been to The Poplars Care Home, her sister is a residential guest there, whereas Mum goes for respite care for her own well-being or whilst we are away on holiday, maybe two or three weeks at a time. The staff are all welcoming and treat Mum with respect and care, she
always tells us how nice everyone is, also how good the food i, which is really peace of mind for me and my wife. We would highly recommend The Poplars to anyone as a caring environment.

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

Thank you for your positive review. We are very pleased that you think so highly of our home and the care we provide. We look forward to seeing you all again soon.


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Review from Donna C (Daughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in the care home for a few years now and the staff have a great rappor with my dad and he is safe and cared for nothing is too much trouble I am kept up to date with everything that goes on with my dad and staff are there if I have any questions

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

Thank you very much for your positive review. I am glad that you are happy with the care that your dad receives and will pass your comments on to the team.


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Review from I T (Resident) assisted by family/friend published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following a brief visit to the hospital I was admitted to The Poplars Care Home and stayed for ten days. I had some physiotherapy and saw an Occupational Therapist. After doing exercises I could walk with the aid of a frame at which time I could go home. I found the staff very friendly and helpful and
overall it was a very enjoyable experience.

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

Thank you for your review. We are very happy that you enjoyed your time with us and made swift progress, allowing you to go home earlier than expected.


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Review from O D (Brother of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our brother was transferred from hospital to The Poplars Care Home for palliative care in June 2023. From our initial meeting with The Poplars manager through to our brother's last day there the care, kindness, compassion and dignity afforded by all the staff, to both our brother and his family, was
above and beyond our wildest expectations. The Poplars team were always friendly, professional, respectful and supportive providing a safe and caring environment for him to live in and us his family to visit at any time of the day or night when required. We would not hesitate to recommend The Poplars Care Home to anyone who needed to use their services in the future.

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

Thank you so much for your lovely review of our services, it means a lot to the whole team. Please accept our sincere condolences for your loss.


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Review from Tracy E (Daughter of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia and it was lovely to see her happy and content when we picked her up. When we dropped her the people and staff are so friendly and we like how the staff brought her a cup of tea over as soon as she came in. The room was so bright and cheerful and we loved the colour overall my mum
has a had a brilliant time and it makes it easy for me to leave now.

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

Thank you so much for your kind review. We are very pleased that you and your mum liked our home. You are welcome back anytime. Thank you.


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Review from S R (Husband of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife came into The Poplars Care Home for assessment care and was there for about three and a half months. She was well looked after during a very difficult period. All of the staff were very friendly and helpful.

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

Thank you so much for your kind words, they are very much appreciated. It was a pleasure to look after your wife. Best wishes from The Poplars.


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Review from Andrea T (Sister of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our sister has been in The Poplars Care Home for only coming up 5 weeks. Due to her health declining and other issues, she will need to live where she will be supported, helped, treated with respect, dignity and seen as a person. As from the moment she went in from hospital, the staff are meeting her
needs, it's a lovely atmosphere, and my sister wishes to stay there, which says a lot about the home and staff, as in the past she has stayed in a shocking place. I have visited different times and the staff have always been courteous, to my sister and other residents. I have seen activities taking place and they always looked and sounded fun for all concerned. The meals looked nice and my sister was always told what was available and had choices.

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

Thank you so much for your thoughtful review and kind words. It is very much appreciated by the whole team. We are delighted that both you and your sister are happy with The Poplars Care Home.


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Review from D F (Son of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall experience was very good. The staff and management are very pleasant.

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

I am pleased that we were able to provide a positive experience. Thank you for your positive feedback, it is much appreciated by the whole team.


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Review from Kerry W (Granddaughter of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really nice and friendly staff. Always there to help.

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

Thank you for your kind comments. The team and I really appreciate it.


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Review from J W (Wife of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impression of The Poplars Care Home was that it needed a good coat of paint to make it look homely for the residents. The staff were all very friendly (bar one). The meals looked very nice (but small portions).

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

Thank you for your review, your comments are important to us and help us to improve the home for our residents. My door is always open if anyone has any questions, queries or concerns.


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Review from Nicola B (Daughter of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff kind, hard-working and doing their best for the residents within The Poplars Care Home.

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

Thank you so much for your kind words, they mean a lot to the team. We always try to do our best for our residents. Thank you.


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Review from Stephen T (Friend of Resident) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Having to stand outside in the wind and rain for ten/fifteen minutes.
The manager's attitude talking to me like a five-year-old child.
The rest of the staff are perfectly lovely people.

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

I'm so sorry you feel that you have had a negative experience at the Poplars. As you can see from all of our other feedback, the Poplars consistently has an excellent reputation. I would be more than happy to try and resolve any issue if I had more information, such as date and time of your visit and the name of the resident, so please feel free to contact the home if you wish to discuss further. Please note, that the outside entrance does provide shelter from inclement weather. Thank you.


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Review from Karin F (Wife of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was short notice when I approached Poplars about taking my husband in for 8 days. The manager was lovely, reassuring and told me everything I needed to do. I explained about his medication was on a pump and she assured me there would be no issues with the nurses and there wasn't. His carers were
lovely from the minute we arrived. His room was clean and had everything needed. Lovely and caring. During his stay, if I called to find out how he was, they knew and were very reassuring. I felt as if he was in good hands and have no worries about leaving him there again. Thank you.

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

Thank you so much for your kind review. I am so glad that we were able to provide the care that you both needed. I will pass on your appreciation to the staff.


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Review from Peter B (Son of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly, the home is clean and well maintained. During Covid, I believe the home kept my mother safe and healthy. Thank you The Poplars Care Home.

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

Thank you so much for your review. The comments are much appreciated by the team.


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Current Review Score: 9.4 (9.444)

Overview of Review Score

The Review Score of 9.4 (9.444) out of 10 for The Poplars Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.444 for The Poplars Care Home is calculated as follows: ( (83 Excellents x 5) + (69 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 162 Ratings = 4.444

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Poplars Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about The Poplars Care Home

What types of Care is The Poplars Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Poplars Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Poplars Care Home have?

There are 43 Single Rooms.

What are the Facilities & Services at The Poplars Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Poplars Care Home to the centre of Stockton-on-Tees?

1.8 mile(s) as the crow flies, distance by road may be significantly further.