The Poplars Care Home

375 Thornaby Road, Thornaby, Stockton-on-Tees TS17 8QN
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9.4 60 Reviews
  • The Poplars Care Home, Stockton-on-Tees
The Poplars is a purpose-built care facility that offers long-term and short term Nursing, Residential and Dementia care, via a team of dedicated nursing, care and ancillary staff.

Each resident, and their family, are encouraged to be involved in the development of their own person-centered care plan, which is designed to take care of their medical needs as well as their emotional and mental well-being.

Respite care, Convalescent care and Palliative care are also provided. The home has been registered as a Silver Standard Care Home with Stockton Borough Council and is CQC rated 'Good' in all areas (May 2023). The Poplars remains Covid free and continues to serve the local community, and contributes to the area's care provision in any way it is able.

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Care Provided by The Poplars Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • The Poplars (Thornaby) Ltd
  • Person in charge
  • Elise Smithson (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for The Poplars Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £925 – £1,025
    • Self-Funded Residential Dementia Care £950 – £1,050
    • Self-Funded Nursing Care £950 – £1,050
    • Self-Funded Nursing Dementia Care £1,025 – £1,075
    • RESPITE Self-Funded Residential Care £925 – £1,025
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,050
    • RESPITE Self-Funded Nursing Care £950 – £1,050
    • RESPITE Self-Funded Nursing Dementia Care £1,025 – £1,075
  • (these prices are only a guideline, please contact The Poplars Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Daily


  • Parking

  • Free Car parking on site


The Poplars Care Home Reviews (60)

Total of 60, showing 21-40
9.4

The Poplars Care Home has a Review Score of 9.4 (9.444) out of 10, based on 14 reviews in the last 2 years. Over all time The Poplars Care Home has 60 reviews.

Overall Experience

  • 36
  • 22
  • 1
  • 1
  • 0

Date Published

60
3
5
14
46

Review from Lisa F (Daughter of Resident) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I go to see my mam every day and the staff, from admin to carers, go above and beyond every time I am in The Poplars. It's very friendly and a pleasure to walk in and see my mam.

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

Thank you so much for your kind words, they are very much appreciated by all.


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Review from Susan C (Daughter of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and helpful. They do everything they can to look after my mother. The office staff are very welcoming and keep us well informed.

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

Thank you for your kind review. We really appreciate and value your opinions.


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Review from Linda H (Daughter of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. The room is good and the staff are very helpful.

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

Thank you for taking the time to review us. We really appreciate your kind comments.


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Review from Sally B (Daughter of Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only in The Poplars for one month, following five and a half weeks in hospital, but I spent many hours visiting and was very impressed with the care and respect shown - not just to the residents but by all of the staff to visiting family and each other. Our Mum was treated with love, care, respect
and dignity. I cannot thank the staff enough and would highly recommend this lovely home.

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

Thank you so much for your lovely review. It is very much appreciated by the whole team.


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Review from Janet S (Wife of Resident) published on 13 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband entered the Poplars care home in January, living with the later stages of dementia and displaying many challenging behaviours. The staff, from the outset, showed care and compassion. Nothing was too much trouble. I was sent photographs of him smiling and appearing much more settled, which
helped to ease my own feelings of guilt. The staff dealt with his verbal aggression and incontinence with care and understanding. The nursing staff, senior carers, carers, domestic and office staff were excellent. They enabled him to sing and smile again - wonderful!

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

Thank you so much for your lovely review, it will mean a lot to all of the staff and I will be sure to pass it on. So pleased we made a difference, thank you and take care.


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Review from Mary M (Wife of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very caring, especially as my husband needs a lot of help.

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

Thank you very much for your positive feedback, it is very much appreciated by the whole team.


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Review from A F (Daughter of Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All OK when I visit my mam. They need more activities on the weekend.

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

Thank you for your review, it is appreciated. I will pass your comments regarding activities on to Head Office.


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Review from Ron H (Son of Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was admitted to Poplars in September 2021. She received a very warm welcome and although in for a very short time, she feels very much at home. The whole team/staff are excellent. Nothing is a bother to them. Mum comments on the food being excellent and plentiful. She likes the constant visits
and chats to her room by all the staff. Overall, my family and I feel very assured with my mum being in Poplars. The whole team/staff, especially reception, are very professional and great. Thank you.

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

Thank you so much for your lovely review, it is very much appreciated by all the team.


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Review from J L (Daughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident here since March 2020. Due to lockdown and Covid-19 restrictions, this is my first indoor visit. The staff were very helpful and friendly. I couldn't really see much of the home as we went straight to my dad's bedroom. It seemed very clean from what I saw, if a little tired-looking.
Sometimes my dad has mentioned that the food is a little cold - but is soon warmed up.

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

Hi, thank you so much for your review, we greatly appreciate you taking the time to do so. We are now in the middle of a refurbishment programme for the home. Any issues, please contact me directly so that I can help.


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Review from C S (Friend of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and the manager have done an amazing job to keep the spirits of the residents high during the pandemic. I saw that they had invested in activities for the residents.
It was also a very clean environment with friendly staff.

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

Thank you so much for your lovely review; it is very much appreciated by the whole team!


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Review from Michelle W (Daughter of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been great with my mum and give her the care that she needs, especially during this pandemic. I thank them all. I cannot wait until we can commence visiting properly, so I can meet all of the staff and get to know them.

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

Thank you for your positive review. We also look forward to getting to know you better. If you have any concerns, please do not hesitate to contact the Home. Thank you.


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Review from E O (Wife of Resident) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to Covid-19 I have been unable to visit the care home since March 2020.
I understand from my husband that the staff are very helpful, especially with regard to charging his mobile phone.

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

Thank you for your feedback, it means a lot to us. We continue to do everything we can to keep our residents safe during these testing times.


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Review from Kathleen D (Wife of Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well run home. Very welcoming, lots of interests for the residents. Everyone is completely cared for.

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

Thank you for taking the time to review our home. Your comments are appreciated.


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Review from B E (Son of Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the Covid pandemic The Poplars home has been excellent. I cannot stress how happy our family are with the help and reassurance received in the most awful of times for home residents.

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

Thank you so much for taking the time to review our home. Your comments are very much appreciated.


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Review from A H (Husband of Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident for 20 years and in that time has had only one complaint. This was resolved in quick time. Care has been excellent. Her bed is always clean and fresh and her room is clean. It has been noticed by visitors and remarked upon by my wife's visitors, the lack of bad smells (urine)
sometimes found in other homes they have visited. I, myself, would have no hesitation about living at The Poplars Care Home if it ever came to it. I cannot comment upon food and drink.

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

Thank you for taking the time to review our home. Your comments are appreciated by all.


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Review from J T (Daughter of Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find staff to be professional and courteous at all times. They always try to help with any queries or passing messages onto relatives. My dad seems to have built a good relationship with the staff, and they're always willing to his daily needs. The home handled lockdown well, and put measures in place
to make sure both residents and staff remained safe.

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

Thank you for taking the time to review our home. Your comments are very much appreciated.


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Review from B R (Daughter of Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review relates to my mother going into The Poplars Care Home in March 2014. She went to The Poplars as she needed nursing care. The Poplars was so superior from the residential home she had been in. The Poplars carers are excellent, caring and professional towards all residents. The activity programme
is outstanding and on all special occasions eg VE Day, Easter, the home is decorated and often outside entertainers attending. The home is always clean and tidy due to the outstanding cleaning team. Maintenance and decorating are ongoing, always carried out with little or no disruption.

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

Thank you for taking the time to review our home. Your comments are very much appreciated.


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Review from B C (Son of Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Friendly staff and approachable.

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

Thank you for taking the time to review our home. Your comments are appreciated. I am always available to discuss any areas that you feel we could improve upon.


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Review from M A (Wife of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'd looked at care homes prior to my husband becoming a resident here and The Poplars was not my first choice. I'd been impressed by a very modern one which was tastefully furnished. When it became apparent that my husband needed to be accommodated in a care facility at short notice, that home was not
available so we came to The Poplars, our second choice. This was in January and because of the difficult times experienced by us all since I've not seen him face to face since March.
I was, at the times I was able to visit, impressed by the things which matter most in caring for the residents. Here they've become part of a family, are recognised for their individualities and are treated with respect. The entertainment organiser is worth her weight in gold. The cleaning staff have their work cut out at times but keep the home spotless. I've been in touch with management throughout the COVID 19 crisis and they've always been helpful and informative, above all they've done their utmost to protect our loved ones - and succeeded. My second choice actually turned out to be the best.

Reply from Elise Smithson, Nursing Home Manager at The Poplars Care Home

Sincere thanks for taking the time to review the Poplars. It is important to the whole staff team, as well as our residents, that we know how we are doing. Your honest and kind words are very much appreciated.


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Review from Mary M (Sister of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister stayed in Poplars Care Home for respite. She was treated very well and all staff were very caring and helpful.
The food was lovely and she enjoyed it and there was a good choice.
She had a lovely room and a very comfortable bed.
I will recommend Poplars Care Home to all my friends.
Everywhere
was very clean.

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Current Review Score: 9.4 (9.444)

Overview of Review Score

The Review Score of 9.4 (9.444) out of 10 for The Poplars Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.444 for The Poplars Care Home is calculated as follows: ( (83 Excellents x 5) + (69 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 162 Ratings = 4.444

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Poplars Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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