The Poplars Care Home

375 Thornaby Road, Thornaby, Stockton-on-Tees TS17 8QN
Submit a Review
9.4 60 Reviews
  • The Poplars Care Home, Stockton-on-Tees
The Poplars is a purpose-built care facility that offers long-term and short term Nursing, Residential and Dementia care, via a team of dedicated nursing, care and ancillary staff.

Each resident, and their family, are encouraged to be involved in the development of their own person-centered care plan, which is designed to take care of their medical needs as well as their emotional and mental well-being.

Respite care, Convalescent care and Palliative care are also provided. The home has been registered as a Silver Standard Care Home with Stockton Borough Council and is CQC rated 'Good' in all areas (May 2023). The Poplars remains Covid free and continues to serve the local community, and contributes to the area's care provision in any way it is able.

Show The Poplars Care Home on the Map

Care Provided by The Poplars Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • The Poplars (Thornaby) Ltd
  • Person in charge
  • Elise Smithson (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for The Poplars Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £925 – £1,025
    • Self-Funded Residential Dementia Care £950 – £1,050
    • Self-Funded Nursing Care £950 – £1,050
    • Self-Funded Nursing Dementia Care £1,025 – £1,075
    • RESPITE Self-Funded Residential Care £925 – £1,025
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,050
    • RESPITE Self-Funded Nursing Care £950 – £1,050
    • RESPITE Self-Funded Nursing Dementia Care £1,025 – £1,075
  • (these prices are only a guideline, please contact The Poplars Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Daily


  • Parking

  • Free Car parking on site


The Poplars Care Home Reviews (60)

Total of 60, showing 41-60
9.4

The Poplars Care Home has a Review Score of 9.4 (9.444) out of 10, based on 14 reviews in the last 2 years. Over all time The Poplars Care Home has 60 reviews.

Overall Experience

  • 36
  • 22
  • 1
  • 1
  • 0

Date Published

60
3
5
14
46

Review from Valerie C (Daughter of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is having the best care.
She settled in and feels safe and happy.
The staff are wodnerful.
The facilities are wonderful.
Great job Poplars Care Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham T (Partner of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend. A very good care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alister A (Nephew of Resident) published on 30 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunt has been a resident at the Poplars for over three years, we have always found it to be a very excellent home that accommodates the needs of the residents well. The staff are always pleasant and attentive. The activity co-ordinator organises amazing events the residents and their families can
participate in.
Recently a new company has taken over and introduced a new electronic tablet table that our aunt who has dementia seems to really enjoy using. My wife and I would definitely recommend this home to anyone who has a family member living with dementia.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jim C (Cousin of Resident) published on 29 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were greeted with a smile, by a very friendly member of the care staff and we could see why our cousin chose to make the Poplars his new home. The home has a new manager and new owners who really took the time to explain their vision for the home and their passion for the residents really came through.
This really differentiated the home from others we have seen.


All of the staff are so accommodating and they all treat our cousin, who can be difficult to look after with so much compassion and dignity. The activities coordinator is amazing and has been there for years. The new interactive resident's table often has scores of residents sat around it in full song! The home gives you such a warm feeling and the staff can often be heard singing, while they are checking on the residents. The food is great and the kitchen staff even encouraged us to enjoy some refreshments, expecting tea and biscuits, we were amazed they had prepared a picnic for us to all enjoy in the garden.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin G (Son of Resident) published on 24 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Recently moved our father from hospital and into Poplars, I had heard all of the horror stories of how people can be treat whilst in care services, this couldn't be farther from the truth in the case of Poplars. The home has recently been taken over by a family-owned company and a new manager is now
in place, when it was explained how they wanted the home to run and what they wanted for the future we didn't even bother visiting any other homes.


All of the staff have been extremely caring and treat our father with the greatest respect and they all show a great deal of compassion with all of the residents and nothing seems to be an issue. Whenever we visit we always see the staff continually walking up and down the hallways checking in on residents and making sure their needs are being met. They even went to the effort of making our father a picnic as he was visited by his brothers and sister, they were touched by the effort that the staff went to, to make their visit a good one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Geoff S (Husband of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been resident since April 2017 following a major stroke.
Overall, I find the care to be very good. The staff at all levels are friendly and caring. Nothing seems to be a problem. My wife does not always want to cooperate but she is never really pressured to do something she does not want
to do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Daughter of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been a resident at The Poplars Nursing Home since February 2013. Mum had a severe stroke which has left her unable to walk, speak and also incontinent. Mum has received the best of care, lots of love and most importantly has been treated with dignity. I thank you all for this.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K L (Wife of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff very friendly and helpful. The atmosphere is friendly and caring. The staff are approachable if I have any concerns about my husband's health. I can talk to anyone here for advice. They take interest in us as a couple and I feel that I matter as much as my husband. I visited about
14 care homes when I was looking for somewhere for my husband and the welcome and help I got at The Poplars made me feel I need to look any further.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B D (Husband of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has dementia and she is also an insulin dependent diabetic. We have used The Poplars Nursing Home for respite care several times in the last few months. I have found the care to be very professional, particularly in respect of her diabetes.


The premises are bright and sunny and there is a

nice atmosphere with a general hum of conversation, Tv/radio and talking. After several bad experiences elsewhere with the standard of care, particularly in regard to my wife's diabetes, I feel that she is safe and happy when I leave her at The Poplars Nursing Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Laura H (Husband of Resident) assisted by family/friend published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

'Poplars' care home has been very good to me in the seventeen years that I have resided here. As in any other profession, some carers are better than others, but even the less proficient are very good. Any complaints are dealt with promptly and efficiently. My visitors have remarked on the pleasant
atmosphere and overall ambience of the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bill J (Son of Resident) published on 10 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother had been a resident of The Poplars since September 1999. I have always been extremely pleased with the quality of care shown to Mam. Unfortunately, since December 2016 Mam had been ailing and required extra care. All the staff provided that extra care without hesitation despite the additional
workload she must have created. Mam died on June 23rd, in her sleep, peacefully and quietly. She knew she was safe and secure in her home and was surrounded by people she had grown to love. The family will always be grateful for the dedication and devotion demonstrated by everyone at The Poplars.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret C (Niece of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We would like to thank all staff at The Poplars care home.
They made my aunties final years comfortable and she enjoyed the activities and made lots of friends.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean T (Niece of Resident) published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was in The Poplars. We were very happy with service we got and care. She seemed very happy to be there and the staff were very nice. Nothing was too much trouble for them. They kept in touch with me about all her needs. I would gladly recommend The Poplars to anyone. Thank you for the care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chrsitine R (Daughter of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the care, dignity and support given to our Dad was outstanding. Nothing was too much for them during his short time there.
When he was admitted to hospital, where he died, they gave us time to sort out his possessions and stated that we could do it in our own time.
The home was spotless and
very welcoming.
The staff were great.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Claire-Louise B (Great-Niece of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only describe the care for my aunty as "first class" from all of The Poplars staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie B (Niece of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunty has been in The Poplars residential care home for about three years. In that time she was treated with love, respect, dignity and lots of care and support. I cannot speak any more highly of all the staff. They were wonderful with her and us as a family. Her room was kept clean and tidy at all
times, as was her laundry. The building on a whole was bright and cheerful, kept clean and tidy in all the areas. I would really recommend this wonderful residential home to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P C (Daughter of Resident) published on 22 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my first visit to the home it felt right for my mum, warm and welcoming, the manageress and her staff treated us with warm and welcoming consideration. My mum was happy and content with the loving care she received, the staff were wonderful, kind and very caring especially towards the end. The family
were also looked after which we really needed when mum passed away. She was always clean and she loved mealtimes, the staff always made time to sit and chat. We all would recommend this nursing home and well worth a visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia O (Daughter of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Poplars is a friendly happy place. The staff are lovely and help when they can. Overall very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M A (Son of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum became a resident at The Poplars Nursing Home in October 2015 after a short illness. The care she has received has been excellent with her needs been met. The staff are very warm and welcoming and very professional in all areas.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Judith W (Daughter of Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff are very friendly and polite. My Mam receives excellent 24- hour care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.4 (9.444)

Overview of Review Score

The Review Score of 9.4 (9.444) out of 10 for The Poplars Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.444 for The Poplars Care Home is calculated as follows: ( (83 Excellents x 5) + (69 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 162 Ratings = 4.444

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Poplars Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet