Barchester Briardene Care Home

West Avenue, Billingham TS23 1DA
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Top 20 carehome certificate
10 45 Reviews
  • Barchester Briardene Care Home, Billingham
At Briardene, professionals enhance life quality through a high standard of care and support for people living with dementia and associated challenging behaviours.

The service is provided by a multi-disciplinary team with all care and treatment programmes tailored to assessed needs. Emphasis is focused on enhancing life quality through the maintenance of social functioning and the reduction of challenging behaviour.

A capable and experienced team work hard to deliver true person-centred care, helping to support individual decision making and choice regarding daily life and social activity.

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Care Provided by Barchester Briardene Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Huntington's Disease
  • Neuropathic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • June Hoggart-MacDonald (General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (34)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for Barchester Briardene Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Briardene Care Home Reviews (45)

Total of 45, showing 1-20
10

Barchester Briardene Care Home has a Review Score of 10 (9.955) out of 10, based on 30 reviews in the last 2 years. Over all time Barchester Briardene Care Home has 45 reviews.

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Review from Liz M (Daughter of Resident) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Briardene Care Home has exceptional staff who genuinely care for the residents (whom they regard as family) & who offer kindness, practicality, lightheartedness & dignity to our loved ones.
During visits (& calls) we are always greeted warmly by staff & offered a drink. Communication from the management
& back office team is always polite, empathetic, professional, respectful & caring.
Our Mum is listened to, respected, loved & valued, personal hygiene standards are kept high & her room is always warm, clean & tidy.
Staff make a big effort to celebrate key events like Birthday's, Mother's Day, Easter, Christmas etc & there are visits from musicians, hand & foot care therapists, a hairdresser etc. An activities co-ordinator works very hard to both stimulate & calm each resident according to their personal needs and attentiveness to residents is noted. Thank you to everyone at Briardene for helping to bring much needed peace of mind to our family & for all you do for our Mum.

Reply from Lisa Robb, Home Administrator at Barchester Briardene Care Home

Hi Liz thank you so much for this absolutely wonderful review about our service. It is a privilege to look after your Mum and we are so pleased that you are happy with the care. The staff will be delighted that you have taken the time to write this review and I will ensure that this is passed on to them.


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Review from Sidney G (Husband of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my wife transferred to Briardene Care Home, I have noted weekly the higher standards of personal care that she has been receiving from the attentive care staff of all grades, races and religions.
Her bedroom is always clean and tidy and appears warm and comfortable.
I am personally greeted affectionately
on every visit.

Reply from Lisa Robb, Home Administrator at Barchester Briardene Care Home

Thank you for your lovely words. Your wife is a pleasure to care for and has settled beautifully into our Briardene family. I will be sure to pass on your very kind comments to all the staff.


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Review from Lynn L (Wife of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband gets at Barchester Briardene Care Home is wonderful and the support I get is brilliant.
He has recently been ill but with the exceptional nursing care, he has bounced back and to all the support workers, thank you everyone.
The dedication of Briardene's manager is outstanding and
always professional and through the recent virus handled with extreme delicacy.
Thanks to every member of Briardene's staff, from the hard workers in the kitchen, the housekeepers, the admin staff, nurses, support worker and manager, huge thanks to everyone.

Reply from Lisa Robb, Home Administrator at Barchester Briardene Care Home

Good morning Lynn, thank you so much for this amazing review. You humble us with your kind and supportive words. I will pass this on to the staff and thank you once again.


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Review from John S (Friend of Resident) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have made many visits to see my friend since he came to Barchester Briardene Care Home over two years ago. During this time, the staff have always been caring, compassionate and friendly towards him over this period. They always appear 'for' the residents, irrespective of their circumstances or degree
of incapacity. They always appear self-motivated and positive. They are always very patient with the patients! Working relationships between the staff appear to be excellent too. They are always very friendly and helpful when I speak to them and I really appreciate the cups of tea they make for me.
The facilities are very good and well-maintained to a high standard. Staff always appear busy and this includes caretaking staff who are often seen on my visits.
If I ever succumb to the ailments suffered by the residents at Briardene, I hope that they will find a place for me.
Thank you all for doing such a first-class job for my friend.

Reply from Lisa Robb, Home Administrator at Barchester Briardene Care Home

Thank you so much for this amazing review, we are so humbled by your response and the way you have spoken about our home and staff. I will inform the staff about your comments and I know they will be thrilled. It has been lovely seeing you visit for these past few years. Thank you again.


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Review from Robert S (Husband of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are one hundred per cent professional in the support they give to my wife and myself. If I have questions or ask for advice, it's always forthcoming. The personal care is excellent, as are the facilities and safety. The meals are quality and of high standards. The accommodation and building
are always clean and tidy. My wife is well cared for and loved, staff always make me feel welcome. Thank you.

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Review from Adrian S (Son of Resident) published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am constantly impressed with the high level of care given to my mother. The staff make Barchester Briardene Care Home what it is. They are always attentive to the residents and friendly to their relatives and friends.
The staff genuinely care about each resident, loving but business-like when necessary.
Thank
you Briardene for looking after my mother with such understanding.

Reply from Lisa Robb, Home Administrator at Barchester Briardene Care Home

Thank you for your wonderful review, I will ensure to pass on your lovely words to all the staff. Your loved one is an absolute pleasure to care for and part of our Briardene family.


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Review from Maria E (Daughter of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can easily say I am so grateful to Barchester Briardene Care Home and their wonderful staff for taking care of my mother. I stay 6 hours away so can't get to see her as often as I would like but I know she has the best care she can be getting, as she tells me how wonderful the place is every time
we go. The staff are incredible and so good to them.

Reply from Kerry Smith, Deputy Manager/ CLN at Barchester Briardene Care Home

Thank you so much for your lovely words. It is always nice to hear positive reviews from our families.


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Review from Elizabeth C (Daughter of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just got back from holiday, went to visit my dad, he looks amazing and is very happy in this care home. Dad has been a resident for almost 2 years at Briardene and before this I could never have gone on holiday and relaxed without worrying the whole time.
Thank you to all the staff at Briardene from
the management to the care givers and supporting staff.

Reply from June Hoggart, Manager at Barchester Briardene Care Home

Thank you very much for such an amazing review, it is an absolute pleasure to look after. The staff will be thrilled with your comments, I will ensure that your comments are passed on to all of the staff.


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Review from Terry K (Son of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited my mum.
She has been at the home for a few months now and she has settled in very well.
My mum suffers from high anxiety and has many challenging issues linked with the awful disease Alzheimer's which is why she was recommended to be a resident.
I was blown away with the care
Mum and the other residents received on my visit.
The staff interacted with her and the others and you could sense a general feeling of calm and that in itself must be difficult to achieve.
Mum was clean and dressed well and she looked healthy. She always took pride in her appearance and the staff have recognised this and helped her in every way for which the family are very grateful.
On my visit, a singer sang songs from the 50s and 60s, all of the residents, including my mum, really enjoyed it, some of them had a dance and many sang along. It's really nice to know that they have these types of activities.
I would like to thank the management and the staff for the fabulous work they are doing.

Reply from June Hoggart, Manager at Barchester Briardene Care Home

Thank you so much for this great review and we are so pleased that you are happy with your mum's care. We are grateful for the feedback from our families about their experiences whilst visiting loved ones. I will pass your lovely comments on to the staff and they will be thrilled. Thank you again.


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Review from Tony R (Son of Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mam has been at the home she has been looked after really well. She can be very challenging but the staff are always professional & try to meet her needs to the best of their abilities.
Mam has had a couple of incidents which I have been informed of and I have had chance to discuss with the
staff & management. This is the third home mam has been in and this is the best by far.
Thank you all for taking care of my mam.

Reply from Kerry Smith, Deputy Manager/CLN at Barchester Briardene Care Home

Thank you for your kind words. It is always nice to hear positive reviews from our families.


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Review from Amanda P (Daughter of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident at Barchester Briardene Care Home since May and it has been the best thing for her. Mum has Alzheimer's with challenging behaviour, the carers at the home are fantastic and her care has been very good!
The activities are very good and Mum has found on a daily basis. Mum always
looks tidy and clean too. Communication with the home is always very easy and friendly.

Reply from June Hoggart, Manager at Barchester Briardene Care Home

Thank you for your great review, we are always happy when our families take the time to do a review. It is an absolute pleasure to look after your mum and are happy that you feel that she is doing well in our care. I will feed your lovely comments back to the staff.


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Review from Dawn S (Daughter of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my dad's fourth care home. His dementia got really bad this year. What can I say about Barchester Briardene Care Home? Unbelievable. Nothing is too much trouble. Staff are all so caring, they love my dad. From the management to the carers and the cleaning staff, amazing. Thank you all.

Reply from June Hoggart, Manager at Barchester Briardene Care Home

Hi Dawn, thank you so much for this wonderful review about your dad and his care. We are delighted that you are happy with the care your dad is receiving. He is an absolute pleasure to look after. The staff will be very happy with your review, I will ensure this gets passed on to them. Thank you for taking the time to do this review, it means a great deal to us knowing our families are happy.


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Review from Nick D (Son of Resident) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved to Barchester Briardene Care Home from almost two months in hospital and following one and a half years at a care home. We were initially sad that his previous care home could no longer meet his needs; however, we knew from our initial meeting with Briardene management that Briardene was
the best place for him to receive care.
All of the staff at Briardene show real understanding of his dementia and complex needs and are always respectful of his personality and individual preferences. He has been at Briardene for about eight months now and we are 100% confident in the care he continues to receive.

Reply from Christine Winkley, Registered Nurse at Barchester Briardene Care Home

This is the most lovely review. We are delighted to care for Dad and we are so happy that you feel he is well looked after. At Briardene, we pride ourselves in the fact that we embrace a person-centred approach to care and everyone is looked after as an individual. Our staff will be delighted with your thoughts of how well we are doing to support Dad. Thank you.


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Review from Patricia M (Wife of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been cared for at Barchester Briardene Care Home for the last three years, sadly passed away on March 10th. He was in the most wonderful place, I always felt it was a place for both of us. It was my second family, nothing was too much trouble for them. Such loving, caring, warm people
with hearts of gold. They all treated my husband with respect and we've seen how attached they get to residents. Thank you all from the bottom of my heart.
Miss you all so much.

Reply from June Hoggart, Manager at Barchester Briardene Care Home

Thank you so much for this amazing review, this is so nice of you to take the time to do this for us. The team very much embrace all of our lovely clients, the families are just as important to us. This is a great accolade to the dedication of the staff who cared for your husband. Please come back and see us, you will be very warmly welcomed.


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Review from Angela E (Daughter of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepdad has been well looked after. Staff are very caring with my stepdad and me and my mam. They make us feel part of the family, always welcome us and the care provided is 100%. Staff are lovely and brilliant with Stepdad, even when he gets agitated, they always have a smile on their faces and
genuinely care. Food is lovely, room is always clean and cosy.

Reply from Christine Winkley, Registered Nurse at Barchester Briardene Care Home

Thank you so much for your review. It's so good to know you are happy with our care and that we can support you and Mam. It is a pleasure to look after Stepdad. I will pass on your kind words and review to our staff.


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Review from Ray H (Son of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at this care home for nearly two years however he recently passed away on the 26th April 2024. During his time at Briardene Dad received exceptional care from what I can only describe as a totally dedicated and totally professional team. The care provided didn't just stop at
Dad; it was extended to the whole family every time we visited - in fact it's fair to say that the team at Briardene felt like an extension of our own family.
Dementia is a cruel disease and it is heartbreaking to watch it slowly but surely destroying a person however simple things like Dad always having clean clothes, having a regular haircut, having a daily shave, eating excellent food and living in a clean environment make it all the more bearable - thank you team Briardene for everything thing that each of you did for Dad.
We celebrated Dad's life last week and it meant so much to us that many of the team from Briardene came along to the Crematorium to wish him farewell!

Reply from June Hoggart, Manager at Barchester Briardene Care Home

Thank you so very much for this wonderful review, it was an absolute honour to look after your Dad. The staff paid a final tribute to a true Gentleman because he was much loved by us all. Thank you for the kindness you as a family have shown the full staff team at Briardene. I will pass your comments on to the staff and they will be delighted that you have taken the time to give us such an amazing review.


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Review from R A (Daughter of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in this home and it is outstanding. The staff are amazing and it's like having an extended family. It is such a relief for me, as her daughter, that I do not have to worry about my mum as I know she is loved and well cared for at the home. My mum has Alzheimer's and is always treated with
care and respect, even though she can't really communicate now. I am truly grateful that my mum is in such a wonderful care home.

Reply from June Hoggart, Manager at Barchester Briardene Care Home

Thank you very much for such an amazing review, we are very happy that you feel our home is where you want your loved one to be cared for. The staff will be very happy with these comments and I will make sure these are passed on to them to read.


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Review from Margaret T (Wife of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband passed away in Barchester Briardene Care Home. He had lived there for three and a half years. From the first day he moved in until the day he passed away, he was loved and cared for amazingly under excellent management and her team were magnificent. They cared for us, as a family. In my husband's
final days, each and every member of the team looked after us. I can't thank each and every one of you enough. The manager is an amazing lady, well done for choosing such excellent staff.

Reply from June Hoggart, Manager at Barchester Briardene Care Home

Thank you for taking the time to send this review, we, as a team at Briardene, strive to offer the best care possible to the people who allow us to care for their loved ones. You, as a family, have always been very supportive to the staff and you have engaged in everything we do at Briardene. Your loved one is very much missed by the staff and you also, as a family. Please keep in touch with us, we would very much still like you to come and be a part of what is happening at the home.


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Review from Martin T (Son of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The highest level of care is being provided. Everyone is treated as an individual.
High quality of food and very varied for all residents.

Reply from June Hoggart, Manager at Barchester Briardene Care Home

Thank you very much for this wonderful review, it is very much appreciated and I will pass this on to the staff, who I am sure will be thrilled with such kind words.


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Review from J K (Daughter of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been here a few years now and the care he gets remains excellent, after having him in a home that was not well-equipped to suit his needs. He is a handful and they take it all in their stride. Love visiting even when he’s not happy we all get through it together, a nice family environment.
The food is delicious you can have a meal too with your loved one.

Reply from Christine Winkley, Registered Nurse at Barchester Briardene Care Home

Thank you for the most lovely review. We are pleased we have been able to support Dad all these years, and he continues to get the care he deserves and needs. Nice to know you enjoy our food too! I will pass on your thanks to all of our team including chef.


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Current Review Score: 10.0 (9.955)

Overview of Review Score

The Review Score of 10 (9.955) out of 10 for Barchester Briardene Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.955 for Barchester Briardene Care Home is calculated as follows: ( (340 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 355 Ratings = 4.955

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Briardene Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

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Meet the Team (4)

June

June Hoggart

Job Title: General Manager

Hi, my name is June and I am the General Manager here at the Briardene Suite.


Kerry

Kerry Smith

Job Title: Deputy Manager/Clinical Nurse

Hi, my name is Kerry and I am the Deputy Manager/Clinical Lead at Briardene.


Lisa

Lisa Robb

Job Title: Administrator

Hello, I’m Lisa and I am the Home Administrator here at Briardene. I work closely with the General Manager and the staff, visitors and families with any queries, problems or questions they may have. I assist with the transitioning into the home, whether it be a new resident or staff member and I am always here to help where I can, my door is always open.


I look after the home’s financials such as Budgets and expenditures, Purchase Ordering, Sales Ledger, Management Accounts and Petty Cash.  


I oversee the home's HR processes, recording of staff hours, recruitment and training records.


I joined the team here at Briardene in 2018 and I have never looked back, it is a fabulous place to work where residents and colleagues are now my extended family. I was in the military for a lot of years and coming to work here really helped me settle back into civilian life. I brought with me a vast amount of knowledge and experience in the Administration field as it has been a huge part of my career from leaving school, however, the training I have received working in a Barchester home has really expanded this knowledge.


Claire

Claire Gibson

Job Title: Therapy Coordinator

Claire Gibson, Dip HE BSc (Hons) Psych and Couns is the Therapy Coordinator and the Head of the Therapy Department, the well-being champion for the staff and The Dementia Champion for the residents at Briardene. The Therapy Team Claire leads consists of an Activities Organiser, a Holistic Therapist and a Music Therapist. Claire supports and guides her team to provide meaningful and enriching interventions that have a positive impact on the resident's Biopsychosocial well-being.


Her approach has very many different levels to it from those residents who can complete a task/occupation from start to finish with minimal support to another resident who may be involved in the group for emotional sensory support using feeling, tasting, smelling evoking memories.


Claire’s ethos is everyone still has the ability it’s how we unlock it to its full potential to have a positive impact on their life and their families. The families see the positive changes and often comment that they can’t believe the difference in their loved ones. Claire’s individual personality and professional approach inspire those around her showing how anything is possible in Dementia with the right approach for the individual resident. Claire has achieved many awards recognising her hard work and approach to those living with Complex Dementia care needs, these include 3 divisional awards for activities/therapies and 2 regional awards, 1 for activities and 1 for Customer Care. 


Frequently Asked Questions about Barchester Briardene Care Home

What types of Care is Barchester Briardene Care Home registered for?

Older Person Care, Dementia, Mental Health Condition & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Briardene Care Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Barchester Briardene Care Home have?

There are 34 Single Rooms.

What are the Facilities & Services at Barchester Briardene Care Home?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Briardene Care Home to the centre of Billingham?

1.3 mile(s) as the crow flies, distance by road may be significantly further.