Review from Geoff F (Husband of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience

My wife was a resident at Briardene for the past 7 years until she passed away in January 2024. Throughout this period she was shown the utmost care and devotion to her needs from what I would consider to be the most professional staff I have ever encountered in any setting. My background as a social

worker gives me a particular insight across a wide range of settings by which to compare. The staff were always kind and considerate to our family members and went that extra mile when we were faced with the loss of my wife. The whole family recognized the quality of the work done by the dedicated staff and will be forever grateful to every one of them for this.

Reply from June Hoggart, Manager at Barchester Briardene Care Home

Thank you very much for this amazing review and can I say that it was an absolute pleasure and a privilege to look after your loved one, and also to support you and your family throughout the seven years that your loved one has been in our care. Your review means an awful lot to us and the staff will be so happy that you have taken the time to do this.

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Review from Peter S (Friend of Resident) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience

I normally visit care homes in Guisborough as part of a voluntary service. I was more than impressed by my first visit to the Billingham facility and so happy that our friend is being so well looked after.

Reply from Christine Winkley, Registered Nurse at Barchester Briardene Care Home

Thank you so much for this review, we are pleased you are happy with our care and we feel it is a privilege to look after him. I will let the staff know about your lovely review.

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Review from Pat R (Wife of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience

First of all, Happy New Year to everyone at Barchester Briardene. Thank you all for going above and beyond at Christmas. Had Xmas dinner with our loved one, and even had a table for two set for my daughter and myself, wonderful. Lovely Christmas lunch. As we go into the New Year, myself and my family

would like to express our thanks and gratitude to every one of you, for your excellent continuing care of our loved one, nothing is too much trouble. Briardene is a home from home, so friendly and caring, like one big family. I would 100% recommend this home. Once again, big, big thank you to you all.

Reply from Christine Winkley, Registered Nurse at Barchester Briardene Care Home

What a delight to read your review! We had a great time at Christmas and we are so pleased it was made extra special for you. We look forward to 2024, spending time with you and continuing to support our lovely family at Briardene.

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Review from E D (Wife of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience

My husband has been a resident at Briardene for only a very short time but I am already impressed with, and reassured by, the care, patience and understanding the manager and her entire team are showing him and his family members. Our daughter and her two young children, who do not live in the northeast,

had not seen him for three months and I was concerned that visiting him in Briardene at such an early stage could be upsetting for all. I need not have worried. Staff enabled us all to be together in a small, cosy lounge, an ideal setting, and provided much-appreciated refreshments. My husband has a rare dementia and his journey will undoubtedly continue to be challenging but I feel confident that all the staff will support him and us along the way.

Reply from June Hoggart, Manager at Barchester Briardene Care Home

Thank you very much for this wonderful review, we are pleased that you feel confident with our home and staff and hope that your loved one settles in and becomes part of the Briardene family. We are also there for you as a family and will always do our very best to care for your loved one.
I will make sure that this review is shared with the staff.

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Review from Mark P (Son of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience

My father has been in this home for a year this month and the staff and facilities are first-class. staff always pleasant and caring and so clean everywhere. even took him to Redcar for a day for fish and chips which he loved!

Reply from June Hoggart, Manager at Barchester Briardene Care Home

Thank you very much for this lovely review we are so pleased that you are happy with the care your Dad is receiving from the staff at Briardene. I will pass your comments on to the staff. This is very much appreciated.

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Review from B P (Wife of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience

My husband has been in your care homes and this is for the best, with the staff so caring and helpful.

Reply from June Hoggart, Manager at Barchester Briardene Care Home

Thank you so very much for this great review, we are so pleased that you feel confident that the staff are doing a good job caring for your husband. We all thank you very much. I will pass these comments on to the staff who will be thrilled.

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Review from S W (Wife of Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience

My husband has settled in lovely. Finally, we have found a home right for him and his needs after struggling to settle in a previous care home. All staff at the home show kindness, care and compassion in abundance. The home is very clean and very comfortable and the staff know their residents and their

needs very well. My husband is very happy which gives me peace of mind. Nothing is too much trouble for the residents and families. Thank you very much for everything you're doing it is wonderful.

Reply from Christine Winkley, Registered Nurse at Barchester Briardene Care Home

Thank you for this wonderful review. It is so nice to know that your husband has settled in well and you are pleased with his care. We are happy he is now somewhere where he is comfortable and we are establishing a great relationship with him. The staff will be so pleased to read your very valuable thoughts. I will pass your comments on to the team

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Review from Patricia H (Wife of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience

I am very happy with the care my husband is receiving. He always looks clean and dressed nicely. I am mostly impressed by all the staff, everyone is kind, happy and very caring and supportive. I could not ask for more.

Reply from June Hoggart, Manager at Barchester Briardene Care Home

Thank you for taking the time to complete this amazing review; we are so happy that you are pleased with all the care your loved one receives at Briardene. It is reassuring to know that you are happy with everything we are doing. I will pass your lovely comments on to the staff.

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Review from J M (Wife of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience

My husband has lived in this care home for over two years now and his care has been excellent. He was taken to hospital in March and I was told he was on end-of-life care. He went back to Briardene and was put on palliative care and nine weeks later he is still there. I cannot praise the staff enough.

Every one of them is so caring, friendly and happy in their work. My husband's room is always clean and his food is adapted to his needs. Fantastic care home.

Reply from Christine Winkley, Registered Nurse at Barchester Briardene Care Home

Thank you so much for these words. We have a great team of staff who can respond to care needs, whatever the situation, and we know they have excelled in promoting recovery for your husband. It is a delight to look after him and we shall continue to support him and you. I will let the staff know how happy you are, and they will be so proud.

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Review from Kathleen A (Wife of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience

Briardene: Part of my life for 11 years, rated as outstanding because it's true. The staff are trained to give the highest standard of professional care but gradually develop empathy, understanding and that vocation that surpasses the words work or job, true. A resident's personal care, room and physical

and emotional well-being are supported by a team of cheerful people who take pride in their contribution to making life as comfortable, involved and active as possible, true. Individual needs are monitored, discussed and catered for. Staff designated to individuals to ensure information and records are updated correctly and available, true. Communication with families is prompt, inclusive and reassuring because of all of this the quality of life has improved and extended, they go the extra mile. My journey with the staff of Briardene has now ended, at the beginning I was anxious until I trusted them, gradually a great weight lifted from me and I could see a way forward. We were both 'looked after' by Briardene, all true.

Reply from June Hoggart, Manager at Barchester Briardene Care Home

Kath, thank you from the bottom of our hearts for this beautiful review, thank you for allowing us to care for your husband who is missed every day by all of the staff. Your words mean so much to us and we will always remember your husband you and your family with a great deal of affection.
Thank you for the trust you placed in us and allowed us to care for your husband. I have shared your review with the staff and they all feel very proud as they remember. Thank you again, Kath.

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Review from Tracy C (Daughter of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience

My dad got moved to this care home in December, and he has never looked better and so well for a long time. The staff and management are amazing and cater for all my dad's needs and well-being. Each member of staff knows my dad on a personal level. As a family, we can have peace of mind that my dad

is getting the best possible care and is in great hands; thank you, Briardene Court; you are amazing.

Reply from June Hoggart, Manager at Barchester Briardene Care Home

Thank you very much for this wonderful review, it is an absolute pleasure to look after your Dad and you are happy with the care we provide here at Briardene. He is an absolute pleasure. I will ensure that your comments are passed on to the staff.

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Review from Irene T (Wife of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience

My husband has specific and challenging needs which I believe the staff cope with well and continue to care for my husband with a smile. Staff are kind, caring, well trained and lovely. Always offer us a cup of tea.

Reply from Christine Winkley, Registered Nurse at Barchester Briardene Care Home

Thank you so much for this Irene. It is a delight to look after your husband. He brings a smile to our faces with his lovely personality and special ways. We will always have the kettle on for you!

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Review from Megan K (Granddaughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience

All the family feel that the staff are extremely helpful, well trained, kind, caring and sympathetic towards my grandad. They care for my grandad like their own family and always know what's going on in terms of his illness. Always happy to talk and discuss my grandad. Always happy to pick up the phone.

Reply from June Hoggart, Manager at Barchester Briardene Care Home

Thank you very much for the lovely comments and that you feel your grandad is well cared for at Briardene. We pride ourselves in the care we give to our clients. The staff will be thrilled with such lovely comments.

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Review from Anne P (Wife of Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience

Over the past 18 months, my opinion of Briardene has not changed, if anything, it has only been enhanced. The excellent management and their team of staff prioritise the well-being, comfort and contentment of the residents above anything else. The presentation and cleanliness of the home are of a high

standard. Delicious homemade food is provided throughout the day. There are plenty of activities and events to stimulate and entertain, inclusive to families. My husband settled in well from day one and knowing he is being well cared for gives me and our family peace of mind, which is priceless.

Reply from June Hoggart, Manager at Barchester Briardene Care Home

Thank you so much for this fabulous review, we very much appreciate you having so much faith in us. We are constantly looking at what we are doing, and your review enables us to see that we are getting things right.

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Review from Jordan J (Son of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience

Kind and professional staff who have made my dad's transition seamless. He loves it here, and he has improved massively in a short period of time.

Reply from Christine Winkley, Registered Nurse at Barchester Briardene Care Home

It is a great pleasure to be able to look after dad. We are so happy that he is with us, and he is happy with everything. You have been a great supportive family, and the seamless transition is because we all worked together to make it that way. I will let the staff know how happy you are. Many thanks.

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Review from Gail M (Daughter of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience

We are really happy that our father is in this lovely home. The staff are fantastic; they are caring and professional and treat my father with so much respect and kindness. The rooms are made like a hotel than an old people's home, modern and clean, and the meals look delicious. We highly recommend

this care home.

Reply from June Hoggart, Manager at Barchester Briardene Care Home

Thank you very much for taking the time to give the staff and service this lovely review. We try very hard here at Briardene to ensure our residents are given the best possible care. These reviews are a wonderful reminder that we do make a difference. The staff will be delighted that you have taken the time to do this.

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Review from Jillian M (Sister of Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience

My experience with this care home has been excellent. From the cleaners, and laundry care staff, to admin and managers. They are all so welcoming. It is a beautiful home, with always lots going on for the residents. My sister couldn't be in a better place. I am so happy she is in this care home because

when she is happy, I am.

Reply from June Hoggart, Manager at Barchester Briardene Care Home

Thank you so very much for this amazing review, I will pass this on to the staff, they will be delighted.

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Review from R O (Daughter of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience

All the staff show our mam so much love and compassion. We know she is receiving the best possible care. Special thanks go to one lady for all her support, kindness and compassion. Our family will be forever grateful to you all.

Reply from June Hoggart, Manager at Barchester Briardene Care Home

Thank you very much for your review and your extremely kind and thoughtful words about the staff at Briardene. We thank you for allowing us to look after your Mum; it is a privilege.
I will pass on your comments to the staff, they will be thrilled.

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Review from H G (Daughter of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience

What a wonderful care home. All the staff go above and beyond to care for my mam. One lady always keeps the family informed of how Mam's doing and is always very supportive and caring with me and my sister.

Reply from June Hoggart, Manager at Barchester Briardene Care Home

Thank you for your supportive and very kind words about the staff at Briardene. I will pass your comments on to the staff. We feel we are in a privileged position caring for your Mum. Thank you for being so supportive as a family.

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Review from Dorothy T (Daughter of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience

My Mum has been at Barchester Briardene Care Home for some time now, and I couldn't want for anything else, the manager and all the staff are excellent. She's well looked after and I know I can go home after my visit content.

Reply from Christine Winkley, Registered Nurse at Barchester Briardene Care Home

Thank you so much for this lovely review Dorothy. It's a lovely thought that you can go home knowing Mam is well looked after. I will pass your kind words on to the staff. Kind regards Chris

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Barchester Briardene Care Home

Care Provided by Barchester Briardene Care Home

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Funding & Fees Guide for Barchester Briardene Care Home

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