Barchester Briardene Care Home has a Review Score of 10 (9.955) out of 10, based on 30 reviews in the last 2 years. Over all time Barchester Briardene Care Home has 45 reviews.
Review from A W (Sister of Resident) published on 8 September 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Christine Winkley, Registered Nurse at Barchester Briardene Care Home
Thank you so much for your lovely words. Our greatest assets include our lovely residents and visitors too. Thank you.
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Review from A B (Mother of Resident) published on 23 August 2021
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Overall Experience
5.0 out of 5
Reply from June Hoggart, Manager at Barchester Briardene Care Home
Thank you so much for your review of care for your lovely daughter. We are pleased you are happy with everything we do for her.
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Review from J L (Daughter of Resident) published on 12 August 2021
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Overall Experience
5.0 out of 5
Reply from June Hoggart, Manager at Barchester Briardene Care Home
Thank you for this lovely review. The team are very pleased that you have taken the time to do this.
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Review from Jon R (Husband of Resident) published on 29 July 2021
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Overall Experience
5.0 out of 5
Reply from June Hoggart, Manager at Barchester Briardene Care Home
Thank you for this great review Jon we are very happy that you are happy with what we are doing at Briardene. It is much appreciated by me and the team.
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Review from Michael K (Son of Resident) published on 25 June 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from June Hoggart, Manager at Barchester Briardene Care Home
Thank you very much for your great feedback and your kind words about the staff approach. Very much appreciated. I will feed this back to the staff.
Kind regards
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The Review Score of 10 (9.955) out of 10 for Barchester Briardene Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 30 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.955 for Barchester Briardene Care Home is calculated as follows: ( (340 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 355 Ratings = 4.955
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Briardene Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 30 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Mar 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Hi, my name is June and I am the General Manager here at the Briardene Suite.
Job Title: Deputy Manager/Clinical Nurse
Hi, my name is Kerry and I am the Deputy Manager/Clinical Lead at Briardene.
Job Title: Administrator
Hello, I’m Lisa and I am the Home Administrator here at Briardene. I work closely with the General Manager and the staff, visitors and families with any queries, problems or questions they may have. I assist with the transitioning into the home, whether it be a new resident or staff member and I am always here to help where I can, my door is always open.
I look after the home’s financials such as Budgets and expenditures, Purchase Ordering, Sales Ledger, Management Accounts and Petty Cash.
I oversee the home's HR processes, recording of staff hours, recruitment and training records.
I joined the team here at Briardene in 2018 and I have never looked back, it is a fabulous place to work where residents and colleagues are now my extended family. I was in the military for a lot of years and coming to work here really helped me settle back into civilian life. I brought with me a vast amount of knowledge and experience in the Administration field as it has been a huge part of my career from leaving school, however, the training I have received working in a Barchester home has really expanded this knowledge.
Job Title: Therapy Coordinator
Claire Gibson, Dip HE BSc (Hons) Psych and Couns is the Therapy Coordinator and the Head of the Therapy Department, the well-being champion for the staff and The Dementia Champion for the residents at Briardene. The Therapy Team Claire leads consists of an Activities Organiser, a Holistic Therapist and a Music Therapist. Claire supports and guides her team to provide meaningful and enriching interventions that have a positive impact on the resident's Biopsychosocial well-being.
Her approach has very many different levels to it from those residents who can complete a task/occupation from start to finish with minimal support to another resident who may be involved in the group for emotional sensory support using feeling, tasting, smelling evoking memories.
Claire’s ethos is everyone still has the ability it’s how we unlock it to its full potential to have a positive impact on their life and their families. The families see the positive changes and often comment that they can’t believe the difference in their loved ones. Claire’s individual personality and professional approach inspire those around her showing how anything is possible in Dementia with the right approach for the individual resident. Claire has achieved many awards recognising her hard work and approach to those living with Complex Dementia care needs, these include 3 divisional awards for activities/therapies and 2 regional awards, 1 for activities and 1 for Customer Care.
