Review from Derek S (Husband of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience

My lovely wife has dementia, and came to Teesdale Lodge straight from a stay in hospital. She was sent there for palliative care, and I was told she only had two weeks, maybe two months to live. That was thirteen months ago. The fact that she is still with us, and will be celebrating her 74th birthday

next month, is all down to the wonderful care she gets a from Teesdale Lodge staff. I can never thank them enough. The care she got was very good, but thanks to the director and the guidance of the new manager, things have gone from good to excellent. The manager is a very caring and dedicated manager, and with the help of all of the carers, nurses, laundry dept., housekeeping, administrators, catering staff, and I mustn't forget our lovely activities coordinator, who all gel and work well together, things can only get better. I haven't seen my wife since 'lockdown', and miss my daily visits to see her, the other residents and staff, who have become like a second family.

Reply from Patricia O'Malley, Admin at Teesdale Lodge Nursing Home

Thank you so much for kind words, it means so much to hear. Thank you.

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Review from Emma K (Daughter of Resident) published on 26 May 2020
Submitted via Website • Report

Overall Experience

Due to restrictions around viewing homes, I spoke with the manager and was extremely impressed with how he explained what the home was about and how they could support my mam’s needs. Very clear and concise about how the Lodge was dealing with residents around the coronavirus, and what it would mean

for my Mam. He was very helpful and kind as this had been a difficult decision to come to that Mam needed to have some respite care. Mam has been assessed and I have been kept updated every step of the way, and staff contacted me to let me know they were making sure my Mam would be paying the correct tariff. Even though I have been unable to view the home and see my Mam settle, I have been left supported and reassured by the staff at Teesdale Lodge that they are providing my Mam with the care and attention she needs to get back on her feet. Thank you to everyone involved at Teesdale Lodge in making my Mam feel welcomed, and her family reassured she is in the right place

Reply from Patricia O'Malley, Admin at Teesdale Lodge Nursing Home

Thank you so much for your feedback it means a lot.

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Review from Tina R (Daughter of Resident) published on 15 May 2020
Submitted via Website • Report

Overall Experience

My dad has been a resident of Teesdale Lodge Nursing Home for three months following his discharge from hospital after suffering a massive stroke. As soon as we first visited Teesdale Lodge (unannounced) to look around, we were made to feel immediately welcome. Teesdale Lodge just had the right 'feeling'

and we knew after our first visit that Teesdale Lodge was the best possible place for him. It's been a huge adjustment for my dad who now has complex care needs, yet the team at Teesdale Lodge have treated my dad like a member of the family. You can see the relationship he has built with the nurses, care staff, manager and housekeeper. He is treated with respect and love and this is hugely important to us especially during the current period of lockdown (Covid-19) when we can't visit. We are kept up to date with all aspects of dads care and all of the staff are hugely helpful, courteous and polite. Thank you to the full team for supporting us too through such a challenging period.

Reply from Patricia O'Malley, Admin at Teesdale Lodge Nursing Home

Thank you for your kind review; it means so much to all the staff.

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Review from Lynsey P (Daughter-in-law of Resident) published on 30 March 2020
Submitted via Website • Report

Overall Experience

My mum needed end of life/palliative care and I visited Teesdale Lodge to see if it was a suitable place for my mum to go. Immediately I was struck at how caring and empathetic the nursing home manager came across and how approachable and open he was. Mums transfer to the nursing home from hospital

was carried out in a smooth and caring manner. Mum passed away after two weeks at Teesdale, however, the care mum was given was outstanding. She deteriorated very quickly and the nursing care was responsive to the medical needs of mum and she was treated with genuine care, dignity and consideration. One particular nurse was attentive to mums medical needs and made sure she was not in pain at any time during her care. All the staff were brilliant, not only did they look after mum exceptionally well they also looked after myself and the other members of the family visiting with the same care and attention. Thank you to everyone working at Teesdale Lodge.

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Review from G K (Husband of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience

Staff are caring and helpful and gives a homely feel making my wife as comfortable as possible. She feels happy and more relaxed.

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Review from Julie W (Daughter of Resident) published on 11 December 2019
Submitted via Website • Report

Overall Experience

Our mam was in this care home for 3 months and in that time she received the best care we could have hoped for. Mam was shown love, respect and great care in that time, nothing was of any trouble to any of the staff. Before Mam went into Teesdale, we researched different homes and this was recommended

to us. We were not disappointed. We would highly recommend this place and you will not get any better anywhere. Our mam passed away on 1st December 2019 and the staff were amazing, helping the family with whatever we needed.

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Review from Christine C (Daughter of Resident) published on 4 October 2019
Submitted via Website • Report

Overall Experience

This care home has gone above and beyond the call of duty to my Mum. She was happy, clean, warm and most of all loved by every member of the team and nothing was too much trouble for them. My mum made friends and had a very comfortable and pain-free end to life. The staff were so helpful to the family

and nothing was too much for them in the family's eyes. This care home gets a gold 5-star rating from us.

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Review from Rita (Daughter of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience

In 2016 mum was discharged from hospital to Teesdale Lodge. At the time she was very frail after a stroke followed by an aggressive UTI. The staff were supportive and welcoming, nursing her well. Mum gradually settled enjoying chatting to staff who coaxed her to eat. She was treated well. Teesdale Lodge

was a welcoming friendly place where we could spend time with mum. I came daily due to good care and nursing we were lucky to get almost 3 more years with mum at 93 years before the second stroke.

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Review from J A D (Daughter-in-law of Resident) published on 4 June 2019
Submitted via Website • Report

Overall Experience

After going to many different nursing homes when looking for somewhere for my father-in-law we found Teesdale Lodge. We were welcomed didn't have to make an appointment and thought straight away this was the home we needed for Dad. When Dad arrived we were told he had around 6 to 8 weeks left in his

life. With the wonderful care from the staff, the facilities and the meals etc had kept him going for two and a half years which we thank the Lodge for. While Dad was well enough he went to all the activities enjoyed sing-alongs with entertainers who come in and as a family, we were invited too, with a wonderful time had by all. The staff are caring, friendly people always had time for a chat and a joke with Dad as well as the family. Nothing was ever to much trouble, the manager kept us informed on any change in Dads care we had also found her very approachable and knowledgeable about Dad and his care. I would highly recommend this care home without any doubt

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Review from Brian C (Husband of Resident) published on 14 March 2019
Submitted via Website • Report

Overall Experience

My wife recently had a very bad fall at home and was advised to go into a nursing home for an assessment, not knowing about Teesdale Lodge we were very pleased with the support and care that she received there. The staff are a good mix of mature and younger people who worked well together they could

not have done any more for her, and after some 16 days, she was well enough to return home. We would certainly recommend without hesitation any worries that anyone having to go into a nursing home should have to choose this one.

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Review from Susan H (Daughter of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience

Teesdale Lodge was a great recommendation and find for Dad and his family, we could not ask for more from the staff and facilities here. Hard decision to put an elderly parent in a care/nursing home but at Teesdale Lodge, all the worry was taken away for Dad and his family. They are always there for

the residents and always there for the rest of the family. Great support from every member i.e., care workers, nurses, manager, catering cleaners.

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Review from Jane R (Niece of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience

I visited my uncle at 8 am which is the time I usually visit on my day off. I always find my uncle clean and well cared for and well shaved. The room is always clean and fresh smelling.
I was there when his breakfast came which was well presented and he thoroughly enjoyed it. I always find the staff

friendly and treat my uncle with respect and dignity.

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Review from Sheena H (Daughter-in-law of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience

Teesdale Lodge has always given excellent care to care to my father-in-law. He was always clean and very well cared for. The food in the home was always 1st class and all the staff were caring and friendly.

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Review from Jan L (Daughter of Resident) published on 7 September 2018
Submitted via Website • Report

Overall Experience

Couldn't ask for any better care for my dad he was comfortable and well looked after whilst there the staff and management were really supportive and helpful in our time of need lovely garden and very warm and homely rooms day room with tea and coffee making facilities was really comfy for all the

family would highly recommend this excellent nursing home

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Review from Jacqueline W (Daughter of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience

I am so pleased we found Teesdale Lodge Nursing Home for our mother as she has received outstanding care for the three years she has resided there. She has been treated with dignity and she has always been lovely and clean. The carers have been outstanding in making her feel at home. They have so much

patience with the residents and nothing is any trouble to them.
Unfortunately, our mother passed away in November and whilst she was ill, my brother and I stayed there day and night with her. The staff took good care of us as well as her and they were so kind, giving us countless cups of coffee and sandwiches etc.
I can't thank all the staff enough for looking after our mother so well.

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Review from Susan N (Daughter of Resident) published on 29 August 2017
Submitted via Website • Report

Overall Experience

My father was a resident for only a few weeks and sadly passed away recently. During his short stay, he appeared to have been happy and settled and was actively participating in the regular activities. The staff were caring and compassionate. The food was lovely- 3 courses at lunch and always varied.

Nothing was too much trouble for the chef if dad was late getting up. He could not feed himself when he left the hospital and progressed to feeding himself unaided. The Physiotherapists were excellent in progressing my dad's mobility. I was told by the hospital they could not see him walking again, within a couple of weeks they had him mobilising with a frame with assistance. The home was spotlessly clean, nice bedrooms where he could have his own TV and things from home. Our family were made to feel welcome and the staff were friendly and sociable. They were open and honest and any requests we made they always endeavoured to follow through.

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Review from B M (Daughter of Resident) published on 31 July 2017
Submitted via Postal Card • Report

Overall Experience

Lovely home with very caring staff, my mother is treated well and with pride and dignity.
My mother is very happy and settled in the home with all her needs catered for.

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Review from Heather K (Daughter of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience

My dad was admitted to Teesdale Lodge Nursing Home as he required 24hr care due to many illnesses Parkinson's and cancer to name a few. We did have a few teething problems but overall the care was fantastic.
He was made to feel welcome and comfortable from his first day and they looked after him well,

we could get a cuppa whenever we wanted so it was just like being at home and this was very important to him. The meals were home cooked and very tasty and plenty of choices and accommodating for a soft diet.
I could visit at any time day or night both dad and I felt like part of a big family, the help and support myself and family received especially the last week was so much appreciated, keeping us fed and watered to keep our strength up and nothing was a problem we even stayed overnight.
Thank you to all the staff from the management, nurses, carers, kitchen, laundry and housekeeping to the handy man

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Review from C B (Niece of Resident) published on 27 September 2016
Submitted via Postal Card • Report

Overall Experience

My uncle has been in Teesdale Lodge for a couple of years now and when he first had his stroke, we were told not to be hopeful for any independent living. He could not feed himself, walk or talk. The staff at the nursing home have cared for him really well and now he can feed himself. He is happy, cared

for and has friendly, caring nursing and staff looking after him.

Reply from Trisha O'Malley, Admin at Teesdale Lodge Nursing Home

Thank you for your kind review.

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Review from Alan G (Son of Resident) published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience

The care home was very supportive and caring for their residents and families. Staff were helpful and attentive at all times.

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Teesdale Lodge Nursing Home

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Teesdale Lodge Nursing Home Reviews (43)

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