Victoria House Care Home has a Review Score of 9.7 (9.736) out of 10, based on 14 reviews in the last 2 years. Over all time Victoria House Care Home has 103 reviews.
Review from J C (Daughter of Resident) published on 3 February 2025
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5.0 out of 5
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Review from Jane R (Daughter of Resident) published on 20 November 2024
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5.0 out of 5
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Review from K R (Daughter of Resident) published on 20 November 2024
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5.0 out of 5
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Review from D W (Daughter of Resident) published on 2 October 2024
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5.0 out of 5
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Review from Abi M (Daughter of Resident) published on 23 September 2024
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5.0 out of 5
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Review from Steve N (Son of Resident) published on 23 September 2024
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4.0 out of 5
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Review from Andrew W (Husband of Resident) published on 23 August 2024
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5.0 out of 5
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Review from J R (Daughter of Resident) published on 20 August 2024
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5.0 out of 5
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Review from Ben S (Son of Resident) published on 19 April 2024
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5.0 out of 5
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Review from Gary H (Husband of Resident) published on 17 April 2024
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5.0 out of 5
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Review from Laura H (Daughter of Resident) published on 17 April 2024
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5.0 out of 5
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Review from A S (Niece of Resident) published on 10 April 2024
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5.0 out of 5
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Review from P L (Son of Resident) published on 4 October 2023
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4.0 out of 5
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Review from Louise J (Daughter of Resident) published on 4 April 2023
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5.0 out of 5
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Review from Susan W (Brother of Resident) published on 15 February 2023
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5.0 out of 5
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Review from Catherine B (Daughter of Resident) published on 3 January 2023
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Overall Experience
5.0 out of 5
Reply from Julie Caygill, Hospital Liaison Team Administrator at Victoria House Care Home
Thank you for taking the time to leave your review regarding Victoria House and the kind words expressed regarding the staff team.
We are currently in the process of recruiting a well-being coordinator in order to support the welfare of our residents.
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Review from Janet B (Daughter of Resident) published on 7 June 2022
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5.0 out of 5
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Review from C C (Son of Resident) published on 12 May 2022
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4.0 out of 5
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Review from Susan R (Daughter of Resident) published on 16 December 2021
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Overall Experience
4.0 out of 5
Reply from Julie Caygill, Hospital Liaison Team Administrator at Victoria House Care Home
Thank you for your review. Our Laundry Team at Victoria House are fairly new in post, however, are now settling into their new roles. Hopefully, you will be able to see some positive changes moving forward. We do try to ensure that staff are familiar with all Residents, we do this by rotating staff every few weeks on average so that staff and Residents get to know one another. It also helps to ensure that staff are able to deliver the kindest, person-centred care to all Residents. We would like to invite you to book a one to one meeting with the Home Manager to discuss any concerns you may have as we really value the feedback so we are able to see where we can improve the service we provide.
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Review from Patricia C (Sister of Resident) published on 15 July 2021
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Overall Experience
4.0 out of 5
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The Review Score of 9.7 (9.736) out of 10 for Victoria House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.736 for Victoria House Care Home is calculated as follows: ( (120 Excellents x 5) + (43 Goods x 4) ) ÷ 163 Ratings = 4.736
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Victoria House Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Sep 2017
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Job Title: Care Home Manager
What does kindness mean to you?
“Treating those in care as we would like our own loved ones to be treated”
As a Health Care Professional, Vicky has gained many years of experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.
Vicky shares that HC-One’s vision is aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Vicky remarked:
“We have a great team; our Resident's best interests are at the heart of all we do. No day is the same, it is an ever-changing role and there are rarely any dull moments.”
Outside of work, Vicky enjoys eating out, and watching sports, she loves anything that involves competition. Vicky also enjoys a good pamper session and most cuddly things with fur!”
If you would like to find out more about Victoria House, Vicky would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
