Review from S F (Daughter of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience

Mum has settled into the home very well. She seems very happy - loves the staff and is very comfortable.

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Review from Lawrence W (Son of Resident) published on 24 May 2021
Submitted via Postal Card • Report

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Mum was admitted for respite during lockdown. She settled very quickly and made friends (after the quarantine period), and she was happy to stay on a permanent basis as she felt safer, valued and looked after. Previously she insisted on her independence and living alone - although she couldn't manage

on her own. She always refused any discussion of going into residential care, but Victoria House converted her!

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Review from Tracey M (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience

Always reassured how Mam is in her good and bad times. All fantastic staff - have made this awful lockdown covid experience bearable.

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Review from Helen C (Daughter of Resident) published on 6 April 2021
Submitted via Website • Report

Overall Experience

Both my mum and dad are in this home but on separate wings. The home have kept me informed and involved in the care of my parents and the staff have been professional, courteous, supportive and helpful. The home have kept my parents safe, communicated well with family members and have begun much welcomed,

divide secure, indoor visits as well as window visits. When I have been inside the home, the environment and the staff have been warm and welcoming, the home was clean, tidy and odour free and the residents seemed happy and well engaged.

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Review from Janice B (Daughter of Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience

Very helpful and caring home. Management is excellent. Mam is happy here and has coped well during the pandemic. All staff friendly and caring.

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Review from S H (Daughter of Resident) published on 24 March 2021
Submitted via Postal Card • Report

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Dad has been here for around 4 years now with minimal problems, any problem is usually sorted quickly. Dad is happy here and likes the staff.

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Review from David B (Son of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience

Today was the first day I was allowed inside the home to visit my mother. The whole process was well organised with a high degree of professionalism. You could clearly see that the staff were adhering to the Covid rules and ensuring safety to all parties. My mam was in high spirits, (desperate for a

haircut) but loved our time that we had together. I am so excited for my next inside visit and hopefully, it won’t be too long before I can take her out again for coffee and cake. Many thanks to the team at Victoria for all the care and hard work that you are doing.

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Review from Shelly B (Daughter of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience

I would like to pass on my and my families appreciation to all the staff at Victoria House care home. They have truly had a difficult time of it but have yet managed to maintain a high level of service, good communication and a positive attitude. Nothing seems to be too much trouble and within these

difficult constraints, Mam always appears to be well looked after, most certainly well-fed and happy in her general demeanor. Many thanks and well done.

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Review from Janet G (Daughter of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience

My father was admitted to Victoria House last year. The Manager went out of her way to keep our family informed of the procedure. My father had been in hospital beforehand and due to the current pandemic, no-one had been able to visit him. The staff at Victoria House attended to his immediate needs,

for example, a haircut, ensuring he got the food he likes. At Christmas, the manager arranged a video call for our family. During a recent illness, my father was admitted to hospital, again our family was kept fully appraised of his condition and his return to the home. This is particularly important for me as I live in Australia. I commend the manager for her excellent communication, with her leadership and experience. I have great confidence regarding the safety and well-being of my father and that he is being treated with respect and dignity.

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Review from John P (Son of Resident) published on 20 January 2021
Submitted via Website • Report

Overall Experience

Our mum needed care after being hospitalised following a fall at home. What was initially meant to be a short-term need became a longer-term one and our mum spent 6 months at Victoria House. The staff were great with her and always tried to keep her spirits up. Mum is a really fussy eater and if the

main menu options weren't to her liking, the care staff or one of the cooks would make a sandwich or an omelette to make sure she was able to have something to eat. They also tried to facilitate visits in spite of the challenges of Covid. We were able to arrange permanent care at another home which is closer to where mum lived, making it easier for friends and family to visit (eventually!). Victoria House arranged the transfer with the new home and everything went really smoothly. Thanks to everyone at Victoria House for making our mum comfortable and feeling welcome.

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Review from S W (Daughter of Resident) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience

My dad was welcomed into the home and the staff were friendly and helpful. My dad tells me they are caring. He has a comfortable room and has been able to take some of his own things. The manager has gone out of her way to keep in touch and reassure me as my dad is distant from where I live.

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Review from B L (Daughter of Resident) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience

Staff have a wonderful attitude, very caring and considerate. There is a nice family feel. The two rooms my mum has been in are small although clean and nicely decorated.
Mum is happy and content which means a lot. Thank you to all staff, from the family.

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Review from B W (Daughter of Resident) published on 14 September 2020
Submitted via Postal Card • Report

Overall Experience

The manager and her team are exceptional in the way they care for my mother. Very professional, kind and caring to her needs. Staff ensure my family is kept up to date on all aspects of my mother's care. Thank you.

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Review from C C (Son of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident of Victoria House for two years. Whenever I have visited her, she has been clean and tidy, and her room has been clean and tidy. The staff are attentive and efficient. My mother likes to talk to members of the staff at some lengths, and they always seem to be able to balance,

giving her the attention she wants and attending to other residents. Mum likes the staff and her conversation with them are light-hearted. The restaurant is always clean, the food looks appetising, and Mum has a good appetite and eats it all up. The staff keep us informed about her health and short term need for medication. Victoria House seems to me, to be well managed and I think the staff are excellent.

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Review from Dorothy W (Daughter of Resident) published on 20 December 2019
Submitted via Website • Report

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I would like to thank all staff for taking great care of our mother in the last few months of her life, she and the family were treated like friends, staff always went that extra mile, once again thank you.

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Review from Michelle C (Daughter of Resident) published on 16 December 2019
Submitted via Website • Report

Overall Experience

I can not be more pleased with the care mum is getting here. Having had to move my mum from another home in Stockton where she was not being cared for properly, it is such a relief now mum is in Victoria House. The staff are always helpful and approachable. Thank you.

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Review from Linda M (Daughter of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience

Very well run care home. Staff always on hand to help. They treat residents and family like their own family. Mother has settled very well here and is very happy. She loves the food and has put weight on which we were struggling with at home. We as a family rate this care home very highly.

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Review from Paul C (Son-in-law of Resident) published on 7 May 2019
Submitted via Website • Report

Overall Experience

Managed to get mother in law into Victoria House as I knew of its reputation and the quality of the staff.
Since she has been in the home she is eating better, has regained some of her mobility and is happier in herself.
The nurses and carers do an excellent job but they are run off their feet at

times. The only improvement I would make would be to have more carers on duty.

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Review from G S (Daughter-in-law of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience

The staff are very understanding and supportive.
Happy to help resolve issues when they arrive.
The food is excellent and appropriate for my family member.

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Review from Jillian H (Daughter of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience

My father has recently moved to Victoria House from another care home.
The staff and management were fantastic in dealing with the move.
Dad is very happy in his new home.
The staff are very caring.
He enjoys his meals and enjoyed his trip out recently in the van.
Would certainly recommend this

home.

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Victoria House Care Home

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