Victoria House Care Home

Bath Lane, Stockton-on-Tees TS18 2DX
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9.7 103 Reviews
  • Victoria House Care Home, Stockton-on-Tees
The team at Victoria House Care Home, situated in the residential area of Stockton, supports older people to lead their best lives with personalised residential, nursing and dementia care.

The friendly home offers many facilities for residents to enjoy such as on-site hair salon, spacious garden and sensory room and the enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

The catering team at Victoria House understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The wide range of popular dining areas provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Victoria House likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Victoria House, residents take an active role in the Stockton community.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Victoria House.

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Care Provided by Victoria House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Vicky McKie (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Victoria House Care Home Reviews (103)

Total of 103, showing 41-60
9.7

Victoria House Care Home has a Review Score of 9.7 (9.736) out of 10, based on 14 reviews in the last 2 years. Over all time Victoria House Care Home has 103 reviews.

Overall Experience

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Date Published

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Review from Allison O (Daughter of Resident) published on 17 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My man was a resident here for four months this year and absolutely loved this home, all the staff, carers and nursing team make it a home from home for the relatives as well as the residents. All ways greet you with a smile and nothing is too much trouble.

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Review from Linda D (Partner of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and carers are very helpful and friendly. Not a lot of activities on in an evening.

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Review from Ronald S (Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been well looked after here.

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Review from M S (Resident) assisted by family/friend published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers look after me very well on the whole. The new cook is very good and I always have enough to eat. The room is cleaned to a high standard. I'm always taken to appointments at the right time. I always enjoy going out in the minibus to various places. I'm very happy here.

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Review from D B (Husband of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my wife came into Victoria House she and myself have been made at home and myself have been settled. Thank you to all the staff and management.

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Review from Colin L (Nephew of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Victoria House seems to be well run. It is welcoming and when I visit my Aunty I feel at home. I can make a cup of tea and have been offered food etc. The staff are caring and attentive to the needs of the residents. There is a casual attitude, which is not too good, to the loss of clothes and some
personal belongings, which is a little lapse. Otherwise, it is good.

Reply from Clare Sheehan, Careline Advisor at Victoria House Care Home

Thank you for taking the time to write a review for Victoria House and for your kind words. In response to your comments regarding the loss of laundry and personal items, we would be very happy to discuss this with you to determine which items have been mislaid and to assist to find or replace them.


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Review from Karen B (Daughter of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good with my mam. Staff very friendly and would recommend the home to anyone. People ask me what home and I say Victoria House.

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Review from M R (Son-in-law of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On our short visits, it is difficult to make an informed comment.
Our mother often seems to have to wait a long time for the toilet. Staff vary - some are very caring/helpful. I once witnessed a carer using a hoist, banging another resident's leg and laughing. There is a new activity coordinator who
is extremely cheerful and lively - just what's needed. Not sure what happens at night. Is there sufficient monitoring of rooms?

Reply from Clare Sheehan, Careline Advisor at Victoria House Care Home

Thank you for taking the time to give feedback about Victoria House. I would encourage you to speak to me at any time if you have any concerns. I would also like to reassure you that we have stringent checks in place overnight as Residents safety and welfare is our main priority.


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Review from M D (Friend of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very well kept home, well maintained but certain things could improve, two showers a week is not enough for elderly care. Food very good but not a lot of variety.

Reply from Clare Sheehan, Careline Advisor at Victoria House Care Home

Thank you for your comments. At Victoria House we pride ourselves on delivering person-centred care to all our residents, this includes meeting their needs and preferences with regards to showers or baths and the frequency of these. If you have any specific matters you wish to discuss pertaining to your relative, we are more than happy to discuss this on an individual basis.


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Review from L A (Daughter of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are generally caring and try to get to know the resident's needs/likes. The home has recently undergone some extensive refurbishment and is looking more "homely" and welcoming.

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Review from Geoff W (Stepson of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were concerned about dad having to go into a care home but our concerns were immediately alayed by the care and support given by all the staff.

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Review from Beverley B (Daughter of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that I know my mother is getting well looked after. She is treated with kindness and compassion by staff who are doing a very difficult job. I can be confident in the knowledge that I am made aware of any problems that should occur and that they get sorted straight away. Everywhere is clean and
tidy to a high standard.

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Review from Anne D (Wife of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can never thank Victoria House Care Home enough for the love, care and dignity offered to my husband whilst he was there.
The staff were excellent and kind. He has settled, comfortable and as happy as he could be. The room was pleasant and I was allowed to personalise it for him.
We were able to
sit with him in comfort, so important in his last days.
Both myself and his sister were cared for with tea etc. And when he died they were so kind to me and I was able to sit with him as long as I wished. Thank you for everything.

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Review from Julie P (Daughter of Resident) published on 23 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a nurse myself I was extremely choosy about where to place my mother when we found she needed 24-hour care. I knew immediately that the care home was the one for mam after I visited and was shown the facilities and room that mam would have. The manager went out of her way to make sure the whole
process of moving in went smoothly. The whole team are welcoming, friendly and my mam, although at first was really reluctant to accept she needed care, is the happiest I have seen her in ages. She has made new friends, put weight on and even does exercise classes.

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Review from Pauline E (Daughter of Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The very caring staff have got to know and understand my mother, so well that since being at the home she is so much happier than she used to be.
Nothing is too much for the staff, Mum's Alzheimers was not understood very well at her last home and the improvement since coming to Victoria House is
down to the experience and care she is getting here.
The staff seem to like it as they have been there for some time. It's not like Mum's last home where the staff turnover was high.

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Review from Sarah W (Granddaughter of Resident) published on 5 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend this care home highly enough, my grandma was here for some respite after we found we were struggling at home. At first, we were all against my grandma going into a home but the way she was treated with such kindness was amazing, every single member of staff made sure that she was looked
after and nothing was too much trouble. My grandma became mobile again and we were able to take her back home, the manager even made sure the district nurses visited my grandma when she got home to change her bandage. Thank you all.

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Review from Geraldine V (Niece of Resident) published on 18 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle lived at Victoria House for exactly nine years until May 15th 2017. During that time the care and attention he was provided with was second to none. There was a warmth to the atmosphere whenever we visited and the staff could not have done more for him and for us.
For many years he had
his own room downstairs which was where he could spend time alone with his newspaper when he wanted to. A visit to the local pub was facilitated and he enjoyed that very much. More recently he moved upstairs and benefited from even more attention from the team. We received regular phone calls and health updates and nothing was ever too much trouble for the staff. A huge thank you to all at Victoria House.

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Review from Barbara B (Daughter-in-law of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-Law is extremely happy in Victoria House. She is well cared for, has in-house activities which she participates in and enjoys. The staff are very attentive, caring and professional. The accommodation is modern, clean and attractively presented. She has a lovely room with an adjustable air
bed, tv, alarm and en-suite toilet. My Moither-in-Law has severe disabilities and dementia. She is cared for by dedicated staff and is always well presented and clean and enjoys the varied menus on offer.

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Review from Kathryn W (Daughter of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been a resident for 9 months and sadly passed away recently. The care she received was outstanding and she had a very peaceful and dignified death with her family around her. We were all treated with kindness and compassion.

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Review from Geoff S (Son-in-law of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been absolutely been blown away by the standard of care, warmth and genuine affection shown to my mother-in-law by all members of staff whilst in Victoria House. We could not have hoped for anywhere better. Family support from all concerned was amazing.

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Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for Victoria House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.736 for Victoria House Care Home is calculated as follows: ( (120 Excellents x 5) + (43 Goods x 4) ) ÷ 163 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria House Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Sep 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

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Vicky Mckie

Job Title: Care Home Manager

What does kindness mean to you?


“Treating those in care as we would like our own loved ones to be treated”


As a Health Care Professional, Vicky has gained many years of experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.


Vicky shares that HC-One’s vision is aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Vicky remarked:


“We have a great team; our Resident's best interests are at the heart of all we do. No day is the same, it is an ever-changing role and there are rarely any dull moments.”


Outside of work, Vicky enjoys eating out, and watching sports, she loves anything that involves competition. Vicky also enjoys a good pamper session and most cuddly things with fur!”


If you would like to find out more about Victoria House, Vicky would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.