Victoria House Care Home

Bath Lane, Stockton-on-Tees TS18 2DX
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9.7 103 Reviews
  • Victoria House Care Home, Stockton-on-Tees
The team at Victoria House Care Home, situated in the residential area of Stockton, supports older people to lead their best lives with personalised residential, nursing and dementia care.

The friendly home offers many facilities for residents to enjoy such as on-site hair salon, spacious garden and sensory room and the enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

The catering team at Victoria House understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The wide range of popular dining areas provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Victoria House likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Victoria House, residents take an active role in the Stockton community.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Victoria House.

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Care Provided by Victoria House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Vicky McKie (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Victoria House Care Home Reviews (103)

Total of 103, showing 61-80
9.7

Victoria House Care Home has a Review Score of 9.7 (9.736) out of 10, based on 14 reviews in the last 2 years. Over all time Victoria House Care Home has 103 reviews.

Overall Experience

  • 78
  • 23
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Date Published

103
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Review from Pamela S (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely impressed with the way the home is run. I have found all members of staff to be very caring towards my mum. They have been very approachable and are always ready to talk and answer any questions. They have given all members of the family fantastic support, for which we are truly
grateful.

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Review from Patricia M (Daughter of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very caringly looked after by all the staff from nursing to housekeeping, activities girls, handyman and carers. Her every need until she sadly passed away on February 1st was taken care of.
The manager's door was always open to us if we had a worry, or even just needed to talk. I was
very adamant to place my experience of mams care into a thank you letter which I sent to various authorities to read.

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Review from Susan S (Resident) published on 28 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved in on the 14th November for 3 weeks. I found the staff very helpful and pleasant. My room was very nice and I also enjoyed the meals they prepared for us. As I can't eat red meat, the chef would prepare me something different, omelettes or toasted sandwiches or if they had chicken he would cook
that for me which was very kind.
The staff would help me into a chair and change my pad as well. Everyone was very nice.
I also had my hair cut and styled here and the hairdresser was very nice and good at her job.

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Review from Emma B (Regular Volunteer) published on 1 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Victoria House is a lovely care home with some hardworking staff. Residents are always dressed smart and always clean. The activity team work hard making sure there are lots of different activities for them to do. Office staff are very friendly to talk to and happy to help with anything.

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Review from V T (Relative of Resident) published on 31 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law has been a resident for over 2 years, when he first moved in we felt the standard of care was very poor. It has now improved in every aspect and we are more than happy - give the manager a well-deserved pay rise!!

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Review from Stephen R (Brother of Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home, great staff, great manager. My brother gets great care here. Strongly recommend.

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Review from Millicent B (Daughter of Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Victoria House for several months now and always looks happy whenever I visit. The staff are really friendly and know my mum really well. I've met the managers and they always have time to chat to me and have always made sure any requests on mum's behalf are dealt with. I would like
to thank everyone for the care they give mum.

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Review from Jean W (Daughter of Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum resides in this home. The care is fabulous. Willing, caring staff and very kind to my mum. Lovely food.

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Review from Alison A (Daughter of Resident) published on 23 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care given to my mum. She has been well fed, cleaned and treated with dignity and respect.
I would happily leave mum again and recommend this place to anyone. All the staff are friendly and caring.

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Review from Victoria F (Daughter of Resident) published on 23 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and knowledgeable about caring for the elderly. Very impressed, highly recommended.

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Review from Jacqueline L (Mother of Resident) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service that was provided for my mother was excellent. The only complaint she had was her clothes occasionally go missing at times, even though her name is in every garment. Many garments were returned days later. However, I would recommend this care home, as the staff are wonderful. It's also clean
and pleasant. Outside/garden could do with a facelift but it's a very nice space, just could be better.

Reply from HC-One, Careline Team at Victoria House Care Home

Thank you for your review. As the home has up to 70 residents at any one time, unfortunately the laundry requires a few days to return garments to the residents which you reflect in your review. The company have taken on board your comments regarding the garden and work has just been undertaken to level the patio area to make it a pleasant area for our residents.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.


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Review from Claire R (Daughter of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been a resident for a few months now since coming from a hospital setting. In the time he has been here, he has improved greatly with his mobility and his confidence is growing all the time. Dad is very happy and content here and the staff are friendly, supportive and amazing in their care
- giving they extend that support to my Mam and our family and keep us fully informed in all aspects of Dad's care. It really is a home from home environment. Very impressed.

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Review from Margaret S (Wife of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was depressed whilst in a hospital setting, but since he has been in residence here, he is improving greatly. He had lost 10Kg whilst in hospital and was unable to feed himself. Now he can eat proper food and can feed himself and hold a cup of coffee. He is happy here, comfortable and is
comfortable around the staff whom he trusts and feels safe with. The staff are very kind and helpful to my husband, myself and my family for which I am very appreciated of. Myself and my family are very impressed and we would recommend this home to anyone one hundred percent.

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Review from J P (Son of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is very welcoming. The staff are caring, considerate and helpful.

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Review from Doreen S (Sister of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

1. Staff are all very friendly and most helpful to both visitors and residents.
2. Residents are very well cared for.

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Review from J B (Grandson of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming care home with very polite and caring staff. Very good activities for residents to participate in. Overall a fantastic, well managed care home. I would highly recommend Victoria House Stockton.

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Review from Alma S (Wife of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very kind and honest.

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Review from Jackie W (Daughter of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home very clean, staff very pleasant and easy to talk to. Kept up to date on care plan. Food selection excellent. Always made welcome.

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Review from Lynn B (Daughter of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best part of Victoria House are the staff! Very caring, kind and honest. Had an incident where they found a large sum of money in a pair of trousers which has probably been there for years! They were on the phone immediately to report it, very much appreciated. They respond immediately to the smallest
problems - maybe regarding mislaid items, mixed up equipment etc. They all seem to treat the residents with dignity and kindness.

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Review from Christine W (Friend of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited on numerous occasions and staff have been friendly and helpful. My friend is looked after and cared for well.

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Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for Victoria House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.736 for Victoria House Care Home is calculated as follows: ( (120 Excellents x 5) + (43 Goods x 4) ) ÷ 163 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria House Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Sep 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

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Vicky Mckie

Job Title: Care Home Manager

What does kindness mean to you?


“Treating those in care as we would like our own loved ones to be treated”


As a Health Care Professional, Vicky has gained many years of experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.


Vicky shares that HC-One’s vision is aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Vicky remarked:


“We have a great team; our Resident's best interests are at the heart of all we do. No day is the same, it is an ever-changing role and there are rarely any dull moments.”


Outside of work, Vicky enjoys eating out, and watching sports, she loves anything that involves competition. Vicky also enjoys a good pamper session and most cuddly things with fur!”


If you would like to find out more about Victoria House, Vicky would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.