Victoria House Care Home

Bath Lane, Stockton-on-Tees TS18 2DX
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9.7 103 Reviews
  • Victoria House Care Home, Stockton-on-Tees
The team at Victoria House Care Home, situated in the residential area of Stockton, supports older people to lead their best lives with personalised residential, nursing and dementia care.

The friendly home offers many facilities for residents to enjoy such as on-site hair salon, spacious garden and sensory room and the enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

The catering team at Victoria House understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The wide range of popular dining areas provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Victoria House likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Victoria House, residents take an active role in the Stockton community.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Victoria House.

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Care Provided by Victoria House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Vicky McKie (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Victoria House Care Home Reviews (103)

Total of 103, showing 81-100
9.7

Victoria House Care Home has a Review Score of 9.7 (9.736) out of 10, based on 14 reviews in the last 2 years. Over all time Victoria House Care Home has 103 reviews.

Overall Experience

  • 78
  • 23
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Date Published

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89

Review from Peter John W (Son of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I visited my mum, I found her to be settled, relaxed and happy.

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Review from Elizabeth P (Wife of Resident) published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful staff, no complaints at all.

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Review from Linda D (Friend of Resident) published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care received.

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Review from Joanne F (Daughter of Resident) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very approachable, helpful and the meals look delicious. Very good food. Home is very clean and tidy.

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Review from Julie T (Daughter of Resident) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely helpful manager and staff. Provided urgently needed care when we were in a crisis as a family.

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Review from Jan O (Daughter of Resident) published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A big thank you to your staff who care for my mum. A special thanks to the new manager - new ideas and practice which is very welcome.

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Review from Sandra M (Resident) assisted by family/friend published on 10 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely pleased with the standard of care. I am very happy here.

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Review from T M (Brother of Resident) published on 27 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A care home that sets very high standards for others to follow. Congratulations.

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Review from Denis H (Husband of Resident) published on 21 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I come here every day. The friendliness of staff, all staff excellent.

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Review from Helen D (Granddaughter of Resident) published on 19 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nana stayed in Victoria House from Aug 15 until May 16.
She was extremely well cared for. All her needs were met 24/7.
The nursing team managed to stabilise her medical conditions which hadn't been managed in her previous care home and they did this within just two months of her moving there.
My Nana's dignity was maintained throughout her stay which was of utmost importance.
The staff were so friendly and always helpful.
My Nana was so happy throughout her stay which was the most important thing.
The end of life care she received was excellent and the staff supported us as a family more than we could have ever asked for.
I cannot recommend this home highly enough.

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Review from Olwyn D (Daughter of Resident) published on 20 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Further to my previous comment I agreed to three months to see if things improved. I am pleased to say great steps have been applied and maintained and my mother is beginning to be treated in a better way and standards in all areas are being raised.

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Review from Ian W (Son of Resident) published on 12 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a client at this home for a number of years before he died. I used to visit every day and still do but not as often as I used to. Over the years I have visited the home, I have never had or seen any mistreatment of any of the clients by the staff.
The staff have always been polite and
caring and courteous to myself and the clients. I couldn't fault the way they cared for my dad right up to the day he died. Other homes in the company at the time had a bad report but nothing I saw in and around the care home was of a low standard.

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Review from A J (Daughter of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into Victoria House after a stay in hospital. She is well cared for, she is treated with dignity at all times. The staff are friendly and approachable. Mum has complex needs and is now settled and well cared for. The food is well prepared and well presented and nutritional. The home has
a friendly atmosphere and is always clean.

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Review from Wendy D (Daughter of Resident) published on 5 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always been made welcome and at home.

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Review from Linda S (Daughter of Resident) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring, honest, 24 hr care excellent. Food was disgusting when mother was first admitted after discussion things improved and meals are now eaten and enjoyed. We would like to thank all staff for caring about our mother at this time in her life and also to inform you that the home as really
improved. My mother will miss all the staff and has improved since being admitted.

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Review from Julie M (Daughter-in-law of Resident) published on 15 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot commend Victoria House enough for the care and compassion shown to my mother-in-law and members of our family. We treat Victoria House as her home - nothing is too much trouble for the staff and by extension they look after us too!

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Review from Agnes D (Sister of Resident) published on 14 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister had a stroke at home August 2015, she was taken to North Tees Hospital where she spent about 6-7 weeks recuperating. It was obvious that she would need further care so we searched for a home that provided nursing care and came up with Victoria Nursing home and we are so pleased with our choice
because we have found the care, food, room etc to be excellent.

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Review from Megan (Granddaughter of Resident) published on 23 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cant recommend Victoria House enough from day one they have been so caring not just to my nana but to my whole family making us feel welcome and that my nana is in truly good hands. Victoria House have been fantastic in keeping us updated regularly. They make you feel welcome and are always helpful
day or night. Thank you Victoria House (Victoria Wing) for all the care so far words cant thank you enough just knowing my Nana is safe and well looked after. I would highly recommend Victoria House after having looked around this is by far the best.

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Review from Hannah G (Daughter of Resident) published on 14 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Victoria house nursing, what an outstanding home my dad recently died in there and I just want to say if anyone is looking in the future for a nursing home then this one comes highly recommended, the staff are truly amazing girls and will go to great lengths not only for the residents but the family
as well.
We see all bad press about these places it's why I'm posting this about this one, when my dad first went in we didn't think he would make his birthday, so these helped us make his birthday happen sooner, they baked a cake decorated his room etc. Made it real and did the same on his real birthday.
They made me feel so welcome I can't say enough good things about this nursing home or the staff other than I couldn't of wished for a better place for my dad to be in.

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Review from K T (Son of Resident) published on 24 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For looking after my mother, I am very happy with all the help and aftercare given to her by all the staff. The home and the bedrooms, corridors are all kept up to a 5 star rating and the staff are so friendly and helpful at all times. Mam does not want for anything so with this we would not put her
anywhere else. Many thanks, to all at Victoria House Care Home. Keep it going.

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Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for Victoria House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.736 for Victoria House Care Home is calculated as follows: ( (120 Excellents x 5) + (43 Goods x 4) ) ÷ 163 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria House Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Sep 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

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Vicky Mckie

Job Title: Care Home Manager

What does kindness mean to you?


“Treating those in care as we would like our own loved ones to be treated”


As a Health Care Professional, Vicky has gained many years of experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.


Vicky shares that HC-One’s vision is aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Vicky remarked:


“We have a great team; our Resident's best interests are at the heart of all we do. No day is the same, it is an ever-changing role and there are rarely any dull moments.”


Outside of work, Vicky enjoys eating out, and watching sports, she loves anything that involves competition. Vicky also enjoys a good pamper session and most cuddly things with fur!”


If you would like to find out more about Victoria House, Vicky would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.