Amathea has a Review Score of 9.5 (9.474) out of 10, based on 8 reviews in the last 2 years. Over all time Amathea has 43 reviews.
Review from Margaret E (Daughter of Resident) published on 17 September 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jasbir Singh, Services Manager at Amathea
Thank you for taking the time to share your heart felt comments and recommendation. We are all one big family at Amathea and being there for each other is a common goal we share and doing the best for the individuals entrusted in our care is at the core of everything we aspire to, so your endorsement is very much appreciated by all the staff team. Thank you.
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Review from John T (Resident) assisted by family/friend published on 17 September 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jasbir Singh, Services Manager at Amathea
Thank you for your lovely feedback, coming from someone living at Amathea its even more special to us. We have a busy activities schedule as you know your contribution and input is always the most important and appreciated so look forward to receiving your ideas.
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Review from Michael E (Son of Resident) published on 2 September 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sue Garvey, Deputy Service Manager at Amathea
Thank you for your review, it's great when residents settle well into the home and relatives are willing to take the time to give feedback to us to allow us to improve our service where possible.
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The Review Score of 9.5 (9.474) out of 10 for Amathea is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.674 for Amathea is calculated as follows: ( (67 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 95 Ratings = 4.674
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.8 Points relating to the number of positive Reviews for Amathea is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 8 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 Aug 2018
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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