Kingston Court Care Home

Newtown Road, Carlisle CA2 7JH
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9.6 99 Reviews
  • Kingston Court Care Home, Carlisle
Kingston Court Care Home is located on the outskirts of Carlisle.

It is a three-story modern home offering nursing care, residential care, respite care and dementia support.

Highly skilled staff focus on person-centred care in a friendly and comfortable environment.

The en-suite bedrooms can be furnished and personalised by each resident to ensure they feel at home, with ample space in which to meet with family and friends.

Experienced cooks pride themselves on providing home-cooked nutritious dishes, with a four-week rolling menu. Cooks are able to cater for specialist diets.

The care home is run by Mariposa. Everyone in a Mariposa Home is treated with the dignity, respect and compassion that you and your family would wish for.

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Care Provided by Kingston Court Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 80 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kim Lawson (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Kingston Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,300
    • Self-Funded Nursing Care from £1,310
    • Self-Funded Nursing Dementia Care from £1,360
  • (these prices are only a guideline, please contact Kingston Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Kingston Court Care Home Reviews (99)

Total of 99, showing 1-20
9.6

Kingston Court Care Home has a Review Score of 9.6 (9.603) out of 10, based on 36 reviews in the last 2 years. Over all time Kingston Court Care Home has 99 reviews.

Overall Experience

  • 70
  • 26
  • 2
  • 0
  • 1

Date Published

99
5
17
36
63

Review from Elspeth D (Daughter of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, compassion, understanding of Fathers needs and good communication as I live 300 miles away.

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Review from M S (Friend of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a good visit with my friend today, she was happy with her valentine rose.
We were expecting two pairs of glasses from an optician, she says she hasn't got?
She has her ups and downs with her mental health, and her other health problems.

Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review, it is much appreciated.


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Review from M H (Friend of Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kind, courteous staff eager to help and escorted to the room my friend occupied. As this was my 1st visit I am unable to complete the questionnaire as the food was not served during my stay.

Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review, it is much appreciated.


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Review from June S (Friend of Resident) published on 2 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home very clean and bright. Staff are very helpful. My friend is very happy and comfortable. All in all, this seems a very happy atmosphere.

Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review, it is much appreciated.


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Review from Alastair E (Son of Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been in Kingston Court for a couple of weeks and as his son I can give nothing but praise for all parts in reference to his care at Kingston Court.

Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review, it is much appreciated.


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Review from S L (Granddaughter of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma was recently moved to Kingston Court for end-of-life care. The staff have all been amazing and so kind and supportive to not only my grandma but to my siblings and I, who were with grandma during her final days.
The care staff kept checking up on me and giving me cuddles and making sure
I was kept informed and always offered a warm drink and biscuit. Their empathy and genuine compassion was so clear to see; they are all an excellent example of how care staff and nurses should be and wonderful ambassadors of Kingston Court. Lovely, clean facilities that feel very homely and well maintained.

Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review, it is much appreciated.


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Review from Christine M (Daughter of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our initial visit, we were impressed with not only the building but more importantly the staff. The kindness, compassion and efficiency of all the staff was excellent. As a family, we feel that we were being cared for as much as our relation. The respect shown to my mum was wonderful even though
she was unable to respond to anyone.

Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review, it is much appreciated.


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Review from S S (Son of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers and staff are looking after my mam very well.
All the staff are very friendly and helpful.
A big thank you to you all from me and my family.

Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review, it is much appreciated.


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Review from B Y (Partner of Resident) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was well cared for from the moment he arrived. Staff were very caring and always available to help/answer questions and went above and beyond to ensure that my partner's needs He was treated with care, kindness and dignity. The staff were also supportive of me, which I greatly appreciated.
It was a big comfort during a very difficult time. Thank you.

Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review, it is much appreciated.


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Review from Brian W (Wife of Resident) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy and satisfied with the care my wife is receiving. The care staff are amazing and take time to come and listen. The staff nurse feels very supportive. The home manager and her deputy run a tight ship which is beneficial for my wife.

Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review, it is much appreciated.


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Review from Elisabeth L (Granddaughter of Resident) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I visited my Grandmother in May (flew in form the US) and found her in a dirty condition. During our visit another patient entered her room and it took staff roughly 8 minutes to respond to the alarm to remove him. My son had to position himself between Grandmother and the aggressive patient so he could
not access her. During her stay, grandma has sustained multiple face and head injuries with severe bruising and has been recently hospitalized.

Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thanks for taking the time to leave a review Elisabeth. We appreciate all feedback as it allows us to evaluate the service we provide at Kingston Court. We acknowledge your comments and would like the opportunity to discuss your concerns further. If you could give me a call directly on 01228 528 542 or email kingstoncourt.manager@mariposacare.com at a time that suits you, so we may discuss this further and provide support in any way we can.


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Review from J S (Daughter-in-law of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the resident's needs are being met. Staff are friendly, caring and helpful and the environment is modern and clean with easy access for visits from all members of the family. Everyone has been kept up to date with health information as it's been needed.

Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review, it is much appreciated.


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Review from C D (Wife of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent support, professional friendly staff and manager. Helpful, caring and understanding and person-focused. Nothing is too much trouble. Room is bright and airy.
Food not great, could be improved. Thank you to the manager and all the team, we appreciate you all.

Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review; it is much appreciated.


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Review from Hilary H (Daughter of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was looked after with care, compassion and respect. The staff were amazing. Even sat with her when we were not there.

Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review; it is much appreciated.


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Review from M H (Daughter of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was transferred to Kingston Court following a stroke the previous July. Throughout her stay, the care she received was impeccable, she was loved and cared for and each time I visited the most overwhelming factor that hit me was the sheer joy of the place. The staff were happy and friendly
and I felt relief when I wasn't there knowing that she was so well cared for. The communication between staff and myself was always open and transparent and we felt welcome each time we walked through the door. We were sad to see her leave, fortunately she in a local home with the same high standards.

Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review, it is much appreciated.


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Review from K L (Sister-in-law of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff, very caring, can't fault them.

Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review, it is much appreciated.


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Review from Margaret S (Mother of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My son has been well looked after and has everything he needs.

Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review, it is much appreciated.


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Review from Keith B (Son-in-law of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam came in a week ago from the hospital and all I can say is the treatment she receives is fabulous. The staff are so kind to her, she's kept clean, fed the most wonderful meals all made in-house and treated with respect and dignity. It's by far the best thing that was done for her level of care. All
we can say is thanks to everyone, you are all stars to us. Thanks for looking after Mam so well. I've to got point out reception for helping my wife and I and the manager for constantly updating and being there.

Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review, it is much appreciated.


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Review from Alison T (Daughter of Resident) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, fantastic staff, very caring.
Always helpful. My father has the most wonderful care. It's very comforting to know he is so well looked after.

Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review, it is much appreciated.


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Review from R H (Son of Resident) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and always available to answer any questions. They keep me informed as to how my mother has been prior to my visits.
She is very happy with staff who she interacts with when she is awake.
Overal, she is very happy and contented.
Thank you for excellent service.

Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review, it is much appreciated.


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Current Review Score: 9.6 (9.603)

Overview of Review Score

The Review Score of 9.6 (9.603) out of 10 for Kingston Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.603 for Kingston Court Care Home is calculated as follows: ( (290 Excellents x 5) + (86 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 403 Ratings = 4.603

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingston Court Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Kim Lawson

Job Title: Home Manager

Joined: 2022

It is a very exciting time for Kingston Court, as acting Home Manager Kim Lawson has decided to step away from her role as Regional Manager at Mariposa Care to commit to being Home Manager at Kingston Court full-time. Mariposa Care is very proud of what Kim has achieved so far at Kingston and feels very confident the home will continue to excel under her leadership.


Frequently Asked Questions about Kingston Court Care Home

What types of Care is Kingston Court Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kingston Court Care Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Kingston Court Care Home have?

There are 80 Single Rooms.

What are the Facilities & Services at Kingston Court Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kingston Court Care Home to the centre of Carlisle?

0.8 mile(s) as the crow flies, distance by road may be significantly further.